Stenger and Stenger, P.C, is a prominent and professional law firm located in Grand Rapids, dedicated to providing the highest quality legal representation for national clients since its inception in 1994. Our firm specializes in retail consumer debt collections with an approach focused on providing the highest quality legal representation for clients while simultaneously treating consumers with compassion and respect to reach fair resolutions. We are seeking an Inbound/Outbound (Mailroom)Team Lead to assist and support the Firm by performing various administrative duties, including assisting in workflow processes and deadlines.
Primary Duties and Responsibilities:
Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed. (Multi-State Organization)Knowledge of the Firm’s policies and procedures.Knowledge of client standardsKnowledge of the Firm’s personnel and appropriate departmental contacts Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President.Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership.Review and work issues log to ensure issues are resolved timely.Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States).Assist in the maintenance of account files, copying, and organizing documents.Assist in handling documents and legal pleadings, in compliance with firm policies.Assist in mail opening, entry, and proper notation of subsequent actions.Assist in file maintenance by updating the case files with proper documentation.Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures.Review drafted correspondences/pleadings, assemble documentation, and ensure quality.Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals.Notify leadership of concerns/priority case information as directed in the Firm’s policies and procedures.Assist in the maintenance of electronic filings and corresponding logs.Aid Central Services Supervisor in preparation and feedback regarding personnel reviews.Work directly with leadership to optimize efficiencies.Aid central services support staff in their primary duties and responsibilities in their absence or inability to performMonitor and update special instructions for mailings with leadership oversightKnowledge, Skills and Abilities:
Excellent written and verbal communication skills Must type at least 50 WPMFamiliarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications. Ability to be self-motivated, organized and hardworking.Desire to work with others in achieving Firm and client goals.Other Work Requirements:
Ability to lift and carry up to 25 lbs.Ability to stand or sit for long periods of timeWhy Stenger & Stenger:
Stenger & Stenger is celebrating over 30 years as one of the most enduring, successful firms in the collections field. We’re a firm committed to providing the highest quality legal representation for clients in 10 different states. We employ over 200 people in different positions such as Legal Assistants, Paralegals, Collectors, and Skip Tracers. Our careers offer unlimited opportunities to practice with a purpose with career advancement opportunities.
Stenger & Stenger is an equal opportunity employer. We strive to maintain a culture where all our people feel a sense of belonging, opportunity, and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
Read LessAbout Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
The Central Services team at Stenger & Stenger, PC, is looking to add new team members. Our Central Services team provides support to our clients, partners, and consumers through efficient oversight of mail and correspondence (inbound and outbound). Our Mail Specialists are an integral part of our communication and document management programs at the firm. As a member of our team, the primary responsibilities of your role are:
Receive, review and process incoming mail correspondenceCoordinate outbound mail projects and processesSupport attorneys, paralegals, and other key stakeholders' maintenance of account filesImaging documents and log files into the firm's document management systemPerform and maintain proper service of correspondence, and pleadings with federal, state, or local laws and regulationsIf you are looking to join a team that plays a central role in our operations and has some fun along the way, we want to hear from you! This role is an in-office position at our corporate office in Grand Rapids, MI.
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
About the Role:
We are seeking an Attorney, licensed and located in Michigan (near Grand Rapids), to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. The ideal candidate will have 1-3 years of experience in creditor’s rights and civil litigation and be eager to contribute to all aspects of file generation and litigation. This position, which reports to our state lead, is best suited for quick learning, dependable, and collaborative attorneys. As a key member of our team, you will:
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
Associate Attorney – Creditor’s Rights
About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
About the Role:
We are seeking an Attorney, licensed and located in Indiana (near South Bend), to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. The ideal candidate will have 1-3 years of experience in creditor’s rights and civil litigation and be eager to contribute to all aspects of file generation and litigation. This position, which reports to our state lead, is best suited for quick learning, dependable, and collaborative attorneys. As a key member of our team, you will:
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
Associate Attorney – Creditor’s Rights
About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
About the Role:
We are seeking an Attorney, licensed and located in Indiana (near Indianapolis), to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. The ideal candidate will have 1-3 years of experience in creditor’s rights and civil litigation and be eager to contribute to all aspects of file generation and litigation. This position, which reports to our state lead, is best suited for quick learning, dependable, and collaborative attorneys. As a key member of our team, you will:
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
Associate Attorney
About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:
About the Role:
We are seeking a tenacious Attorney, licensed and located in the Atlanta area, to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. The ideal candidate will have 1-3 years of experience in creditor’s rights and civil litigation and be eager to contribute to all aspects of file generation and litigation. This position, which reports to our state lead, is best suited for quick learning, dependable, and collaborative attorneys. As a key member of our team, you will:
Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
