Job DescriptionJob DescriptionAnswers customer calls and records details correctly in order to dispatch the correct workers and equipment in a timely manner.Essential Job Functions:Must work safelyMust provide great customer serviceMust work as a teamPromptly answers incoming calls from customers in need of servicesAccurately tracks all calls from initiation through completionCoordinates service and schedules of drivers and technicians Monitors location of personnel and/or equipmentAnswers multiple phone linesPrioritize calls in order to schedule and dispatch workers and appropriate service unitsDetermines the response needed for all dispatching situationsRecords, coordinates and maintains records of all calls and dispatchesCommunicates effectively with drivers to ensure they are responding to the correct location and statusHandles customer complaints and concerns, notifying management of issues beyond their scope of authorityManages impound yard inventoryContact shippers for loads for OTR driver and follow-up w/paymentsUpdates AAA dispatch regularly (at least 2 times per call)Contacts customers to collect payments. Expected to follow company policies as outlined in the company’s Employee HandbookMaintains high attendance standards, including being on time at the start of shifts and when returning from scheduled breaks. Participates in training and development of dispatchersPerforms other duties as assigned by management.Experience Required:High School Diploma or GED2 years’ experience in dispatching; customer service; and record keeping, and various administrative dutiesKeyboarding and Computer Experience in Windows based programs Skilled Required:Communicate on a daily basis with public and law enforcement with courtesy, discretion and sound judgmentProblem solving
