Shift Manager – Steak 'n Shake Paying up to $17 per hour!
At Steak 'n Shake, we don't just compete on pay—we lead the market. We offer competitive wages of up to $17 per hour for motivated leaders who are ready to make a difference.
What We Offer
Flexible Scheduling
Meal Discounts
Paid Training
Opportunity for Growth
Supportive Team Environment
What You Will Do
Lead daily restaurant operations with energy, confidence, and accountability.
Ensure strong openings and closings by setting up the team for success.
Motivate and coach team members throughout each shift.
Deliver fast, friendly, and accurate service that exceeds guest expectations.
Maintain brand standards for cleanliness, food safety, and quality.
Handle opening and closing duties, including key-holder responsibilities.
Count cash drawers, manage deposits, and complete end-of-day reports.
Communicate clearly and respectfully with guests and team members.
Support the training and onboarding of new team members.
Foster a positive, team-oriented environment built on trust and respect.
Step into any station as needed to keep operations running smoothly.
What We're Looking For
Proven reliability and professionalism.
Positive, servant-leadership attitude.
Strong people skills with a passion for mentoring others.
Commitment to exceptional guest service.
Ability to thrive in a fast-paced environment.
Effective verbal and written communication skills.
Detail-oriented, organized, and adaptable.
Ability to manage team member performance with fairness and empathy.
Flexible availability, including nights, weekends, and holidays.
Reliable transportation.
Prior experience in a supervisory, shift lead, or restaurant management role preferred.
U.S. work authorization.
High school diploma or equivalent.
Ready to lead with purpose, serve with pride, and grow with us? Apply today and help us carry on Steak 'n Shake's legacy of premium burgers, hand-crafted shakes, and legendary hospitality.
We use eVerify to confirm U.S. Employment eligibility. Read LessTeam Member – Steak ’n Shake
More Than a Job – Be Part of the Steak ’n Shake Legacy
At Steak ’n Shake, being a Team Member means more than serving fresh burgers and hand-dipped milkshakes—it’s about delivering genuine hospitality, bringing energy to every shift, and being part of a team that’s shaping the future of quick-service dining. We’ve been perfecting our craft since 1934, and today we’re blending tradition with innovation—self-order kiosks, controlled pour beverage systems, Bitcoin payment, and a return to beef tallow cooking for unbeatable flavor.
When you join Steak ’n Shake, you join a team where every guest matters, every meal matters, and every team member matters.
Why You’ll Love Working Here
A fun, high-energy environment where your work makes a real differenceFlexible scheduling optionsLearn first-hand from experienced LeadersCareer growth and development opportunitiesWe are a Maximum Wage Employer—we hire the best and pay the bestBenefits*
Medical/RxHSA with Employer ContributionDentalVisionLife & DisabilityHospital IndemnityCritical IllnessAccident401(k) with 4% Employer Safe-Harbor Match (age 18 & older)Perks
Flexible SchedulingMeal DiscountsEmployee Assistance ProgramPaid TrainingDiscount ProgramAssociate Emergency Foundation* Benefits are subject to service and/or ACA eligibility requirements
What You’ll Do
Greet every guest with a genuine smileCreate and maintain friendly eye contactSpeak with enthusiasm and warmthBuild real connections with guests to make them feel valuedRepresent and uphold the vision and values of Steak ’n ShakeTake orders accurately and efficiently (including kiosk assistance)Work well with your team to keep service fast and friendlyStay adaptable, dependable, and focused during busy shiftsFollow all brand standards for food safety, cleanliness, and dress codeStand and work on your feet for several hours at a timeWhat We’re Looking For
Consistency and reliability—you show up ready to work every shiftPositive, cheerful attitudePassion for serving and helping othersStrong customer service skillsTeam-oriented mindset with great interpersonal skillsDetail-oriented and able to multitaskWorks well independently and in a fast-paced team settingFlexible schedule availabilityAbility to lift and carry up to 50 lbs regularlyAbility to stand for extended periodsIf you’re ready to bring great food, great service, and great energy to every shift, apply today and see why Steak ’n Shake continues to set the standard in premium burgers and shakes.
We use eVerify to confirm U.S. Employment eligibility. Read LessSummary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ‘n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ‘n Shake procedures, policies and specification which deliver the Steak ‘n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
• Effectively Manage a Steak ‘n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:
Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
Ensure associates are effectively trained using the Steak ‘n Shake training program,Earning your Wings
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Ensure all Safety procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Complete shift and daily inventory and accurately post into the back office POSSystem
Check in food delivery, ensure proper storage and post-delivery into the POS.
Complete food order based on commissary order guide and enter into ordering system
Maintain strict adherence to cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Enforce procedures, training and other programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Vision, Mission and Principles
• Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for shift financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Actively manages the shift ensuring speed and food quality
3. KEY RELATIONSHIPS: Position’s key contacts and relationships.
Primary:
• Restaurant Associates • Restaurant Trainers • Restaurant Management
Secondary:
• Division President
• Field Training Manager • Human Resource Manager
Manager 12.1.2021
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified (based on local regulations)
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 40 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report
• Key Metrics
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Restaurant Manager
• General Manager
• Franchise Partner
General Purpose:
The drive thru operator is expected to sell to and service drive-thru guests and collect for each meal prior to serving it.
Essential (primary) Functions:
The primary responsibility of the drive-thru operator is to sell and service each drive-thru guest within 3 minutes or less by administering the 7 steps to Drive-thru while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, cash and company policy requirements.
Secondary Functions:
Any and all other tasks assigned
Essential Physical Requirements:
Good vision, general and close
Good hearing
Manual Dexterity
Standing, bending, stretching and walking throughout shift
Push and pull heavy objects
Lift and carry 30 pounds
Maintain good personal hygiene/uniform
Essential social & Mental Requirements:
Able to use computer register
Basic reading, writing and math skills
Retain verbal requests
Good verbal skills
Able to work shift work
Retain menu item information
Able to market the menu
Able to handle guest complaints
Works well with others
Able to count change
Maintain composure while under stress
We use eVerify to confirm U.S. Employment eligibility. Read LessThe dressing table operator is expected to dress, plate, inspect, coordinate and expedite all food for the service staff and drive thru operator.
Essential (primary) Functions:
The primary responsibility of the dressing table operator is to dress, plate, inspect, and coordinate orders to ensure that orders are prepared in a timely fashion . Additionally, they expedite and call orders to other operators. Preparation times, monitoring dressing table temperatures, restocking, sanitizing work station and following, safety, security uniform, and company rules are essential to the successful operation of this position.
Secondary Functions:
Any and all other tasks assigned.
Essential Physical Requirements:
Good Vision, general and close
Good hearing
Manual Dexterity
Standing, bending, stretching and walking throughout shift
Lift and transfer trays of food
Understandable speech
Lift and carry 30 pounds
Maintain good personal hygiene/uniform
Essential Social & Mental Requirements:
Works well with others/team player
Maintains composure while under stress
Plans and organizes
Basic math and reading skills
Detail oriented
Retains verbal requests
Retains menu preparation and plating knowledge
Motivator/expediter
Good verbal skills
We use eVerify to confirm U.S. Employment eligibility. Read LessGeneral Purpose:
The grill operator is expected to perform a variety of duties in the preparation of associated grill products.
Essential (primary) Functions:
The primary responsibility of the grill operator is to prepare to order within 5-8 minutes quality grill products in accordance with specific cooking procedures using the grill, bun toaster, spat, meat fork and CRT. Cooking times, setting, and monitoring equipment temperatures. Restocking, sanitizing work area and following safety, security, uniform and company rules are essential to successfully operating grill station.
Secondary Functions:
Any and all other tasks assigned
Essential Physical Requirements:
Good Vision, general and close
Good hearing
Manual Dexterity
Standing, bending, stretching and walking throughout shift
Upper body strength, arms, wrists and hands
Lift and carry 30 pounds
Maintain good personal hygiene/uniform
Essential social & Mental Requirements:
Basic reading and math skills
Works well with others/team player
Maintains composure while under stress
Plans and organizes
Retains verbal requests
Retains menu preparation procedures
We use eVerify to confirm U.S. Employment eligibility. Read Less