SUMMARY:
The Operations lead will assist in overseeing retail dispensary operations which includes delivery, inventory, and sales operations for the retail cannabis dispensary. The Operations lead will assist in ensuring efficient and compliance operations and our delivery services, inventory systems, and sales activities maintain accuracy and integrity in line with state regulations and company standards.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
· Ensures inventory accuracy and integrity by maintaining and updating inventory logs and digital tracking documents.
· Leads all cycle counts and end-of-year physical audits and adjusts inventory levels when discrepancies are identified.
· Investigates inventory discrepancies and creates action plans to prevent future variances.
· Supports digital menu inventory accuracy and fulfillment of guests’ orders.
· Maintains high customer satisfaction through efficient best sales and delivery best practices.
· Maintains an up-to-date understanding of market trends and customer preferences.
· Collaborates with marketing and merchandising teams to optimize product displays and promotions.
· Assists in developing and implementing sales strategies to drive revenue and growth.
· Performs store opening and closing procedures, including completing and reviewing AM/PM checklists and all applicable logs.
· Leads by example in delivering exceptional customer service.
· Assists in retail scheduling and delivery route optimization.
· Handles complex customer inquiries and complaints, escalating issues when necessary.
· Ensure compliance with all city and state regulations related to cannabis sales and delivery.
· Executes Ad Hoc Projects as assigned by direct supervisor.
CORE COMPETENCIES
· Aligns and complies with company policies, procedures, and values.
· Understands and adheres to all city and state cannabis regulations.
· Maintains professionalism in appearance, approach, and communication.
· Must be able to adapt to a changing work environment.
· Ability to work effectively with colleagues and other departments.
· Willingness to assist and support team members to achieve common goals.
· Ability to identify customer needs to match them with suitable products.
· Ability to use inventory management software and other retail tools.
· Excellent interpersonal and communication skills.
· Strong organizational and problem-solving skills.
· Ability to multitask and prioritize in a fast-paced environment.
· Ability to provide a welcoming environment for all customers.
· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
· Frequently: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
· Frequently: Face contact with customers and staff
· Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
· Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
EDUCATION AND EXPERIENCE REQUIRED
· High school diploma or GED
· Prior retail or customer service experience (1-3 years)
· Knowledgeable in Microsoft Word, with advanced knowledge in Excel
· Must be 21+ years old and pass a criminal background check requirement
Read LessSUMMARY:
The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system.
Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).
Handles all returns, exchanges and employee purchases.
Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Appropriately authorizes discounts and other changes on sales receipts.
Ensures all display cases have uniform offerings and accurate labeling.
Executes marketing efforts as directed by the Retail Leadership team.
Ensures proper ambiance and cleanliness within venue at all times.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Assists in the training of new employees or processes.
Oversees the floor to ensure staff is on task at all times.
Maintains proper cash-handling procedures at all times.
Accurately distributes cash tips to tip-pooling employees.
Accurately accounts for all cash and points out cash variances.
Reports personnel issues to manager.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft Word, with advanced knowledge in Excel
Must be 21+ years old and pass a criminal background check requirement
Read LessSUMMARY:
The Budtender is responsible for providing exceptional customer service by assisting guests throughout the purchasing process and educating them on cannabis products. This position may also include training new budtending staff to ensure alignment with company standards. The Budtender is expected to embody company and brand values while dedicating a significant amount of time to maintaining a clean and organized store environment, ensuring operational efficiency, and providing prompt and courteous service to every guest.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Ensures stations are ready to go at venue opening time.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains proper cash-handling procedures at all times.
Ensures all guests are greeted as they arrive and whished farewell on upon their departure.
Participates in staff events, outings and promotional events.
Up keep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e.. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…)
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Ensure each guests receives their full attention during their transaction.
Assist with inventory as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Must be 21+ years old and pass a criminal background check requirement
Read LessSUMMARY:
The Budtender is responsible for providing exceptional customer service by assisting guests throughout the purchasing process and educating them on cannabis products. This position may also include training new budtending staff to ensure alignment with company standards. The Budtender is expected to embody company and brand values while dedicating a significant amount of time to maintaining a clean and organized store environment, ensuring operational efficiency, and providing prompt and courteous service to every guest.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Ensures stations are ready to go at venue opening time.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains proper cash-handling procedures at all times.
Ensures all guests are greeted as they arrive and whished farewell on upon their departure.
Participates in staff events, outings and promotional events.
Up keep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e.. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…)
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Ensure each guests receives their full attention during their transaction.
Assist with inventory as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Must be 21+ years old and pass a criminal background check requirement
Read LessSUMMARY:
The Cultivation Irrigator is responsible for ensuring plants receive the correct amount of water and nutrients at every growth stage, supporting healthy development and strong yields. This role monitors irrigation systems, mixes and tracks nutrient solutions, and performs hands-on watering as needed while inspecting plants for hydration or system issues. The Irrigator also assists with general cultivation tasks after irrigation duties are complete, supporting efficient greenhouse operations and regulatory readiness. Success in this role requires attention to detail, reliability, and comfort working in a fast-paced agricultural environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive)
· Manages daily watering needs across all plant stages, using PRIVA, Dosatron, and manual watering where necessary.
· Monitors irrigation schedules and coordinate timing with the Cultivation Manager or Grower.
· Mixes daily nutrient batches according to direction and ensure accurate measurements and documentation.
· Walks rows to identify dry pots; tag plants, correct irrigation stakes, and re-water as needed.
· Measures and record pH/EC readings daily, ensuring levels remain within target ranges.
· Inspects flagged plants and assist in troubleshooting irrigation line, stake, or emitter issues.
· Supports cultivation activities once irrigation duties are complete, including:
§ cloning, pot filling, transplanting, and soil prep
§ topping, defoliating, pruning, and trellising
§ staging and spacing plants for flowering transition
· Verifies irrigation placement when plants move from veg to flower; ensure all emitters are functioning.
· Tracks, weighs, and records plant waste accurately.
· Assists with harvest activities including cutting, hanging, and organizing plants by batch.
· Maintains clean and organized workspaces, tools, and equipment throughout the shift.
· Follows safety protocols and regulatory standards in all work areas.
· Executes ad hoc projects as assigned by direct supervisor.
CORE COMPETENCIES
· Strong attention to detail and commitment to plant health.
· Basic understanding of cultivation processes and willingness to learn advanced concepts.
· Ability to follow SOPs and manager instructions consistently.
· Problem-solving ability related to plant hydration and irrigation system issues.
· Flexibility and teamwork; willingness to assist other departments when needed.
· Dependable, self-motivated, and able to work independently in greenhouse conditions.
· Commitment to safety, sanitation, and regulatory compliance.
· Positive communication skills and openness to coaching and feedback.
· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS· Constantly: Walking rows, standing, grasping tools, bending, visual inspection, hand-eye coordination, repetitive motions, communicating with team.
· Frequently: Stooping, crouching, lifting/pushing/pulling up to 50 lbs., carrying hoses or buckets, reaching overhead, moving plants and pots.
· Occasionally: Climbing short ladders, moving heavier objects with assistance, working in warm/humid greenhouse environments, navigating uneven terrain.
· Ability to work in a fast-paced production environment and tolerate greenhouse/warehouse temperatures above 75°ree;F.
· Ability to walk on uneven terrain and move between greenhouse, processing, and office areas.
· Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy and safety.
EDUCATION AND EXPERIENCE REQUIRED· High school diploma or GED required.
· Experience in agriculture, irrigation, greenhouse, or plant care preferred.
· Familiarity with PRIVA/Dosatron or automated watering systems is a plus (training provided).
· Must be a minimum of 21 years of age per state regulations and pass a criminal background Check.
Read LessSUMMARY:
The Key Holder serves as a trusted member of the retail team, responsible for assisting with the opening and closing procedures of the retail location. While this role focuses heavily on providing an excellent customer experience and maintaining inventory accuracy, it also provides a transitional leadership step by as a secondary point of contact for Budtenders and ensuring the security of the facility during transitional hours.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)Executes opening and closing procedures, ensuring the facility is secured at all times and verifying security presence; escalate any gaps to leadership.Maintains proper cash-handling procedures, including accurate cash counts, reconciliation, identification and reporting of variances, and distribution of tip pool earnings in accordance with company guidelines.Authorizes approved discounts and sales adjustments within established parameters.Delivers a high-quality, compliant customer experience across all phases of the customer journey, including managing customer flow and wait times.Accurately logs customers into required systems, verify valid identification, and process transactions within POS systemsHandles returns, exchanges, and employee purchases in accordance with company policyMaintains accurate product displays, merchandising standards, labeling, and overall store presentation, including cleanliness and ambiance.Supports execution of promotions, events, and in-store marketing initiatives and ensure systems reflect current pricing and product informationCommunicates inventory discrepancies, returns, and product issues to the Inventory ControllerMaintains awareness of sales performance, promotions, and operational prioritiesServes as a resource for team members during shift transitions while operating under manager direction at all times.Support onboarding and training of new team members and assist in maintaining floor coverage and productivityEscalates employee or customer concerns to management as appropriate.Maintains a professional, welcoming, and inclusive environment for all guests. Delivers an exceptional and compliant customer experience by providing timely, courteous, and professional service during every customer interaction, ensuring customers feel valued, respected, and well-informed. Executes ad hoc projects as assigned by direct supervisor. CORE COMPETENCIESDemonstrates alignment with company policies, procedures, and values while maintaining full compliance with all applicable cannabis regulations Maintains professionalism in communication, appearance, and conductDelivers a customer-focused experience by identifying needs, recommending appropriate products, and fostering an inclusive environmentApplies strong attention to detail, accuracy, and accountability across transactions, cash handling, and operational executionEffectively prioritizes, organizes, and manages multiple tasks in a fast-paced environment while maintaining composure and sound judgmentCommunicates clearly and collaborates effectively with team members and leadershipDemonstrates adaptability, reliability, and a proactive approach to supporting team and operational needsUtilizes POS systems, inventory tools, and retail technology with proficiency.Adjusts to changing business needs, schedules, and regulatory requirements with professionalism. Handles sensitive data and customer information with discretion and accuracy. Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.PHYSICAL REQUIREMENTSConstantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye. Frequently: Standing for long periods of time, climbing stairs, and twisting. Frequently: Face contact with customers and staff. Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions. Constantly: Use visual display terminals (e.g., computers, tablets) for extended periods of time. Frequently: Ability to work weekends, holidays, nights, and retail events.EDUCATION AND EXPERIENCE REQUIREDHigh school diploma or GEDPrior retail or customer service experience (1-3 years)Knowledgeable in Microsoft Word, with advanced knowledge in Excel.Ability to accurately perform basic math calculations, reconcile cash transactions, and identify discrepancies with a high level of attention to detailMust be 21+ years old and pass a criminal background check requirement Read LessThe IPM Technician supports the facility’s organic Integrated Pest Management program by monitoring plant health, identifying pest and disease risks, and safely applying approved treatments in accordance with state regulations and facility SOPs. This role prepares, mixes, and applies biological controls and compliant chemical agents, maintains sanitation practices across cultivation areas, and ensures precise documentation of all IPM activities. The IPM Technician works closely with cultivation and IPM leadership to promote prevention-first strategies and protect crop quality, yield, and regulatory compliance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (this list is not all inclusive)
· .
· Conducts routine scouting to identify pests, disease symptoms, and environmental risk indicators; promptly communicate findings to IPM leadership.
· Assists in implementing organic IPM strategies including trapping, biological controls, beneficial insects, natural predators, and targeted spray programs.
· Prepares and correctly mixes approved treatment agents according to product labels, SOPs, and DPR guidelines.
· Safely applies pesticides, fungicides, and insecticides using sprays, dust, vapors, or soil incorporation while adhering to PPE, REI, and safety rules.
· Labels and stores chemicals properly; maintain secondary container labeling and secure storage.
· Sets and posts appropriate REI signage in treated areas.
· Maintains accurate application logs, treatment records, and compliance forms.
· Cleans and sanitizes tools, sprayers, work areas, tables, and hallways to limit contamination and disease spread.
· Supports facility-wide sanitation and pest prevention practices, including monitoring exclusion barriers and cleaning schedules.
· Inspects, cleans, and maintains IPM equipment and sprayers to ensure safe operation.
· Assists with inspections and documentation as needed for internal audits or regulatory visits.
· Collaborates with cultivation teams to coordinate treatment timing and avoid crop disruption.
· Executes ad hoc projects as assigned by direct supervisor.
CORE COMPETENCIES
· Strong attention to detail and accuracy in treatment mixing and recordkeeping.
· Basic understanding of cannabis industry regulations and willingness to learn DPR standards.
· Ability to follow SOPs, safety procedures, and chain-of-command direction.
· Problem-solving ability to recognize early pest and plant health indicators.
· Reliability and accountability when handling chemicals and treatment schedules.
· Effective teamwork, communication, and openness to coaching and feedback.
· Flexibility to support cross-department activities when needed.
· Commitment to safety-first operations and biosecurity practices.
· Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by a direct supervisor. This includes the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS· Constantly: Walking through cultivation areas, standing, grasping tools/sprayers, visual inspections, hand-eye coordination, repetitive motions, communication using radios or verbal updates.
· Frequently: Bending, stooping, crouching, reaching overhead, moving hoses/equipment, lifting and carrying up to 50 lbs., pushing/pulling carts, working in PPE including respirators.
· Occasionally: Climbing short ladders, handling heavier loads with assistance, exposure to warm/humid greenhouse environments, moving across uneven terrain.
· Ability to work in a fast-paced production environment and tolerate greenhouse/warehouse temperatures above 75°ree;F.
· Ability to walk on uneven terrain and move between greenhouse, processing, and office areas.
· Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy and safety.
EDUCATION AND EXPERIENCE REQUIRED· High school diploma or GED required; some college preferred.
· Minimum 2 years of experience in agricultural or greenhouse pest and disease management preferred.
· Familiarity with biological, cultural, mechanical/physical, and chemical pest controls.
· Ability to pass respirator fit testing and follow chemical-handling safety standards.
· Must be a minimum of 21 years of age per state regulations and pass a criminal background Check.
Read LessSUMMARY:
The Budtender is responsible for providing exceptional customer service by assisting guests throughout the purchasing process and educating them on cannabis products. This position may also include training new budtending staff to ensure alignment with company standards. The Budtender is expected to embody company and brand values while dedicating a significant amount of time to maintaining a clean and organized store environment, ensuring operational efficiency, and providing prompt and courteous service to every guest.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Ensures stations are ready to go at venue opening time.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains proper cash-handling procedures at all times.
Ensures all guests are greeted as they arrive and whished farewell on upon their departure.
Participates in staff events, outings and promotional events.
Up keep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e.. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…)
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Ensure each guests receives their full attention during their transaction.
Assist with inventory as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Must be 21+ years old and pass a criminal background check requirement
Read LessSUMMARY:
The Delivery Driver/Budtender is responsible for collecting, routing, and delivering customer orders placed via web and phone channels, ensuring exemplary customer service throughout the entire process, from order placement to final delivery.
Key responsibilities include the physical handling and transportation of products, cash management, and merchant transaction processing. This role also involves assisting in-store customers with their purchasing needs, providing education on cannabis products, and potentially training new budtending staff.
Additionally, the Delivery Driver/Budtender will spend a significant portion of their time maintaining a clean and organized store environment while ensuring that customer service standards are met efficiently and effectively.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Adheres to all Title6 compliance regulations.
Adheres to routing/schedule guidelines and parameters to delivery according to schedule; only stopping for break, meal periods, and/or vehicle maintenance.
Maintains accurate manifest and delivery logs.
Ensures accurate information is maintained in delivery device i.e. ID scanner and delivery camera.
Addresses and resolves customers complaints; scales service issues in an expedient manner.
Takes, places, and packs orders for customers according to customer guidelines.
Maintain fully stocked and clean workstations at all times.
Assists with running side work, stocking, and cleaning during any and all down time.
Ensure opening and closing cleaning and organization is completed.
Participates in periodic all-staff cleanings and staff meetings.
Maintains delivery, vehicle, product inventory and driving records by obtaining receipt acknowledgments, recording tracking information, completing driver tracking, and expenses as required.
Prepares delivery vehicle for operation by inspecting general condition by checking the vehicle for damage.
Adheres to standards of the road by safely operating vehicle and complying with state and local driving rules and regulations.
Uses company communication equipment (GPS, company phone, Bluetooth) for communication with main office and customers.
Maintains proper cash-handling procedures at all times.
Participates in staff events, outings and promotional events.
Upkeep knowledge with industry compliance and regulatory requirements as applicable to retail operations (i.e. Medical vs. recreational, weight conversions, minimum age purchasing, maximum purchase quantities, laws, etc.…)
Remains knowledgeable on all cannabis products carried by the venue.
Remains knowledgeable ono cannabinoids terpenes, and methods of cannabis consumption as it relates to sales of cannabis products.
Accurately creates and/or updates customer profiles.
Ensure each guests receives their full attention during their transaction.
Assist with budending as directed by manager.
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft applications
Must be 23+ years old and pass a criminal background check requirement
Must have a valid Driver license and be insurable.
Read LessSUMMARY:
The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (the list is not all inclusive)
Provides excellent customer experience.
Accurately log customer in computer systems.
Accurate records customer transactions in POS system.
Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).
Handles all returns, exchanges and employee purchases.
Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
Ensures that all phases of the customer experience remain seamless and exceed their expectations.
Appropriately authorizes discounts and other changes on sales receipts.
Ensures all display cases have uniform offerings and accurate labeling.
Executes marketing efforts as directed by the Retail Leadership team.
Ensures proper ambiance and cleanliness within venue at all times.
Keeps up to date on locations daily/weekly sales, promotions, and discounts.
Assists in the training of new employees or processes.
Oversees the floor to ensure staff is on task at all times.
Maintains proper cash-handling procedures at all times.
Accurately distributes cash tips to tip-pooling employees.
Accurately accounts for all cash and points out cash variances.
Reports personnel issues to manager.
Other duties as assigned
CORE COMPETENCIES
Aligns and complies with company policies, procedures, and values.
Understands and adheres to all city and state cannabis regulations.
Maintains professionalism in appearance, approach, and communication.
Must be able to adapt to a changing work environment.
Ability to work effectively with colleagues and other departments.
Willingness to assist and support team members to achieve common goals.
Ability to identify customer needs to match them with suitable products.
Ability to use inventory management software and other retail tools.
Excellent interpersonal and communication skills.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to provide a welcoming environment for all customers.
Must be able to:
Perform job functions with attention to detail, speed, and accuracy
Prioritize and organize
Be a clear thinker, remain calm, and resolve problems using good judgment
Follow directions thoroughly
Understand guest needs
Work cohesively and professionally with co-workers
Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multitasker with the ability to handle multiple duties and responsibilities.
Demonstrates the ability to be flexible and work effectively across various sectors of the department as needed or requested by supervisor. Including the capacity to support other departments, ensuring seamless collaboration and responsiveness to organizational needs.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Constantly: Walking, standing, grasping/gripping, bending/stooping/squatting, finger dexterity, POS input, coordination of hand and eye.
Frequently: Face contact with customers and staff
Occasionally: Reaching above shoulder height, lifting 50 lbs., ability to do push/pull motions, with accommodations upon request.
Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Occasionally: Overnight shifts between the hours of 9pm-5am
EDUCATION AND EXPERIENCE REQUIRED
High school diploma or GED
Prior retail or customer service experience (1-3 years)
Knowledgeable in Microsoft Word, with advanced knowledge in Excel
Must be 21+ years old and pass a criminal background check requirement
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