Virtual Medical Receptionist / Medical Administrative Assistant We are seeking an experienced and highly professional Virtual Medical Receptionist / Medical Administrative Assistant to serve as the first point of contact for a busy U.S.-based Pain Management and Musculoskeletal Medicine practice. This position is ideal for someone who thrives in a fast-paced medical environment, enjoys helping patients, and excels at providing exceptional customer service. Since the majority of our patients are older adults, we place a strong emphasis on outstanding English communication skills, clear pronunciation, and a polished, professional phone presence. The ideal candidate has previous experience supporting a U.S. medical practice, preferably within Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or other musculoskeletal specialties. Experience with eClinicalWorks (eCW) is strongly preferred, along with familiarity with Workers' Compensation (Work Comp) and Personal Injury Protection (PIP) cases. Ideal Candidate We're looking for someone who: Speaks English fluently with excellent pronunciation and minimal to no noticeable accent. Is confident, personable, and professional on the phone. Builds trust quickly with patients and provides exceptional customer service. Understands the workflow of specialty medical practices. Is organized, proactive, and detail-oriented. Works well independently while collaborating effectively with a remote team. Maintains a positive, solution-focused attitude in a fast-paced environment.
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