Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.
We are seeking a Fulfillment Associate to support member communications and fulfillment activities, including ID cards, Welcome Letters, Explanation of Benefits (EOBs), and related materials. This role will coordinate fulfillment workflows, vendor communications, quality reviews, and production timelines to ensure accurate and timely delivery. The ideal candidate is organized, detail-oriented, and experienced in managing operational processes, tracking deliverables, and supporting continuous improvement in a fast-paced environment.
Responsibilities
Fulfillment Operations: Manage the fulfillment lifecycle for member ID cards, Welcome Letters, EOBs, and related materials, including production coordination, tracking, issue resolution, and final delivery. Ensure requests are completed accurately and according to established timelines and business requirements.Vendor Management: Serve as the primary operational liaison between Reflect Health and external fulfillment partners, including Zelis/NOMI, to coordinate production activities, monitor progress, resolve issues, and maintain consistent communication throughout the fulfillment process.Quality Assurance: Oversee quality review and approval processes for fulfillment outputs, including pre-production samples, production validation, and final quality checks. Ensure member communications meet compliance, branding, and business requirements.Workflow Management: Maintain fulfillment workflows, documentation, templates, and operational resources while identifying opportunities to improve efficiency, reduce manual effort, and support scalable processes.Fulfillment & Issue Resolution: Monitor fulfillment status from initiation through completion, identify potential delays or risks, coordinate resolution efforts, and provide timely updates to internal stakeholders.Reporting & Analytics: Collect, analyze, and maintain fulfillment metrics and operational reporting to support performance tracking, identify trends, and drive continuous improvement.Compliance & Documentation: Ensure fulfillment processes and member communications align with regulatory requirements, organizational standards, and client expectations. Maintain documentation related to templates, workflows, approvals, and vendor processes.Cross-Functional Collaboration: Partner with Implementation, Operations, Client Services, and other internal teams to align fulfillment requirements, improve coordination, and support knowledge sharing across the organization.Qualifications
Operational Experience: Experience managing business operations, fulfillment processes, production workflows, or similar operational functions in a deadline-driven environment, ideally within healthcare, benefits administration, insurance, or a related industry.Vendor & Workflow Management: Experience coordinating with external vendors, managing timelines, tracking deliverables, and resolving operational issues through effective communication and follow-up.Fulfillment Platform Experience: Experience with fulfillment platforms and processes, particularly Zelis, NOMI, and/or Red Card fulfillment workflows, strongly preferred.Technical Skills: Intermediate or advanced proficiency with Microsoft Office 365 applications, including Excel, Word, and Visio. Basic familiarity with SQL and Adobe Acrobat Pro or similar PDF editing tools preferred.Analytical Skills: Strong analytical, organizational, and problem-solving skills with the ability to identify issues, evaluate solutions, and communicate recommendations effectively.Project Management Skills: Ability to manage multiple priorities, coordinate workflows, maintain accurate documentation, and meet deadlines in a fast-paced environment.Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across internal teams, external vendors, and business stakeholders.Attention to Detail: Highly organized and detail-oriented with a strong commitment to accuracy, quality, and operational excellence.Reflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
Reflect Health is the evolution of S&S Health, a trusted independent third-party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states. We developed proprietary claims technology, expanded our offerings to include level-funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members. W
We are seeking a Senior Security Analyst to serve as a senior technical and analytical contributor across our security and risk program. This role will play a key part in incident response, vulnerability management, application and product security, governance and compliance initiatives, third-party risk management, and security data operations. The ideal candidate is experienced across both technical security operations and governance, risk, and compliance functions, with the ability to translate complex security concepts into clear, business-focused recommendations and drive continuous improvement across the organization.
Responsibilities
Incident Response & Security Operations: Review, investigate, and adjudicate security incidents escalated from the Security Operations Center (SOC), including triage, root cause analysis, containment, remediation, and post-incident review while partnering with the SOC to improve detection logic, escalation workflows, and operational effectivenessVulnerability Management & Application Security: Drive the vulnerability management lifecycle through identification, risk-based prioritization, remediation tracking, and reporting while coordinating penetration testing activities, supporting remediation efforts, and performing application security assessments and reviewsProduct & Production Security: Partner with engineering teams to identify, prioritize, and remediate security risks across production environments while contributing to secure configuration standards, monitoring coverage, security best practices, and the protection of AI-enabled workloadsSecurity Program Operations: Support the ongoing maturation of the security program by improving security tools, processes, and operational capabilities while recommending enhancements that strengthen the organization's overall security postureSecurity Data & Monitoring: Ensure complete and reliable collection of security logs and telemetry into the SIEM while supporting security data architecture decisions, onboarding new data sources, validating monitoring coverage, and identifying visibility gaps across systems and environmentsGovernance, Risk & Compliance: Support internal and external audits, including HITRUST, SOC 2, client assessments, and regulatory reviews while coordinating evidence collection, tracking remediation activities, conducting third-party risk assessments, maintaining risk registers, and supporting ongoing audit readinessReporting & Analytics: Develop, analyze, and present security and risk metrics, KPIs, KRIs, dashboards, and executive-level reporting that translate technical findings into meaningful business insights and support organizational decision-makingCross-Functional Support: Partner with engineering, infrastructure, operations, compliance, risk management, and business stakeholders to support security initiatives, policy and control mapping efforts, risk remediation activities, and strategic security projectsQualifications
Security Experience: Proven experience in Information Security, Cybersecurity, Security Operations, Governance Risk & Compliance (GRC), ideally within the healthcare or TPA industryTechnical Security Expertise: Hands-on experience with incident response, vulnerability management, penetration testing coordination, application security reviews, and security operations processesSecurity Platforms & Tools: Experience working with SIEM platforms such as Splunk, Microsoft Sentinel, Elastic, or similar security monitoring and analytics technologiesGovernance & Compliance Knowledge: Experience supporting security audits, assessments, and compliance frameworks including HITRUST, SOC 2, NIST, HIPAA, ISO 27001, or related standardsRisk Management Experience: Demonstrated experience conducting third-party and vendor risk assessments, maintaining risk registers, and supporting enterprise risk management initiativesAnalytical Skills: Strong analytical, reporting, and problem-solving abilities with experience translating technical findings into actionable risk assessments and business recommendationsCommunication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across technical and non-technical teams and present information to executive leadershipReflect Health is committed to providing a safe and secure workplace for all employees. All final candidates will be subject to background checks and drug screening as part of the hiring process.
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