Workplace Experience Manager – Boston, MA (Onsite) Boston, MA Full-Time A leading global law firm is seeking a Workplace Experience Manager to join its Workplace Experience (WE) team. This role is central to creating a best-in-class, hospitality-driven experience for employees and clients across the office. The ideal candidate is a people-focused leader who thrives in a high-performance, service-oriented environment. What You'll Do Lead the development and execution of workplace experience strategies that support a top-quality, client-focused working environment. Partner with office leadership and department heads to ensure a seamless employee and client experience. Build, mentor, and inspire a high-performing Workplace Experience team with clear goals aligned with global standards. Implement best practices, guidelines, and service standards in collaboration with the broader WE team. Promote professionalism, accountability, and strong cross-department relationships. Recruit, train, and develop team members, identifying growth opportunities and coaching for success. Maintain confidentiality and protect sensitive information at all times. What We're Looking For Bachelor's degree ? Minimum 7+ years of hospitality, customer service management, or workplace/office management experience. ? Background in hotel management, corporate services, or professional services preferred. ? Strong understanding of health safety standards and workplace regulations. ? Ability to navigate and utilize various technology platforms and applications.
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