Job DescriptionJob Description
Key Responsibilities:
Staff Supervision and Management:Overseeing the daily activities of the housekeeping staff, including scheduling, assigning tasks, and monitoring performance.
Training and Development:Providing orientation and training to new employees, ensuring they understand cleaning procedures, safety protocols, and company standards.
Quality Control:
Inspecting guest rooms, public areas, and other designated areas to ensure they meet cleanliness standards.
Inventory Management:
Managing inventory of cleaning supplies, linens, and room essentials, ensuring adequate stock levels and proper usage.
Guest Service:
Responding to guest requests and complaints in a timely and professional manner, ensuring guest satisfaction.
Compliance:
Ensuring adherence to safety and hygiene regulations, including proper handling of hazardous materials and infection control procedures.
Communication and Collaboration:
Coordinating with other departments, such as maintenance, to report and address any issues related to repairs or maintenance.
Performance Evaluation:
Evaluating the performance of staff, providing feedback and coaching as needed.
Problem Solving:
Addressing any issues that arise, such as complaints, damages, or maintenance problems.
Administrative Tasks:
Preparing and maintaining schedules, tracking inventory, and reporting on departmental activities.
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