Job DescriptionJob DescriptionOur mission: to eliminate every barrier to mental health.
At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.The Manager, Implementation reporting to the Director, Implementation, will be responsible for the functional and strategic leadership of a team of Implementation Managers. This role will cross lines of business supporting our direct, resold, and payer customers. You play a key role in creating the best first impressions for our customers and setting them up for ongoing success. This role has continuous opportunities to work cross-functionally with other leaders and provide delightful customer solutions. The ideal candidate thrives in a fast-paced environment making key strategic decisions while also not being afraid to roll up their sleeves and dive into the details.We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.What you'll be doing:Day-to-Day Operations & SupportOverseeing a team of Implementation Managers and their onboarding requirements.Serve as a leader and advocate for the development of the Implementation Managers.Serving as a point of escalation and additional support for our onboarding customers.Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership.Customer & Stakeholder EngagementAttending and supporting various customer engagements throughout the onboarding process. Examples include: project kickoffs, implementation workshops, 1:1 customer leadership touchpoints.Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders.Serving as a thought leader within the organization for how best to implement new products/services within Spring Health's systems.Process ImprovementContinually define and deploy implementation strategies that deliver effective, efficient and consultative support that aligns to department business goals and objectives.Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency.Overseeing our Customers' non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).What success looks like in this role:Customer Satisfaction | Consistently high customer implementation satisfaction scoresOn-Time Launches | Customer onboardings (internal configurations, eligibility files, SSO, etc.) launch on-timeQuality Launches | On-time platform configurations & error-free quality assuranceOnboarding At-Scale | Successfully mature and scale the onboarding process for new lines of businessCross-Functional Operational Excellence | Collaborate cross-functionally to build seamless and sustainable processesWhat we expect from you:Bachelor's degree or higher.3+ years of people management with a proven track record of team retention and growth5+ years of customer implementation/onboarding, customer success, or operations project/program management experienceAbility to thrive in a fast-paced and high-pressure environmentAbility to reconcile data from multiple sources to continually drive valueExperience creating cross-functional PRD, SOP, or PlaybooksPrior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet).Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically.High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach.A deep passion to transform the U.S. healthcare system, especially mental health.Willing and able to travel as necessary (approx. 10%).The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our ValuesOur privacy policy: https://springhealth.com/privacy-policy/Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Job DescriptionJob DescriptionOur mission: to eliminate every barrier to mental health.
At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.As a Leader Care Consultant, you will provide management consultations, training, critical incident response, and assessment and referral mental health support to employees at a large nationwide retailer. As a dedicated LCC, you may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. Onsite Logistics:In this hybrid position, you will be assigned to one Human Resources Director (HRD) and will provide virtual support to all locations associated with that HRD. Your primary working location will be your home office in the Philadelphia anchor market, allowing you to manage your calendar based on the needs and availability of the HRD district.You will be available to offer in-person support to locations within a 20-mile radius or a 60-minute commute each way from your home office in the Philadelphia anchor market.In-person services will be scheduled on a first-come, first-served basis, and a lead time of two business weeks is required to request in-person services. Exceptions may be made on a case-by-case basis, particularly for Critical Incident Responses (CIR).What you'll be doing: You will be accessible virtually to all leaders within the HRD's coverage area and will provide requested reactive services, including Management Consultations (MC), Training/Wellsprings, and CIR, either virtually or in-person based on prior agreement with the requestor. Additionally, you will deliver scheduled and agreed-upon proactive routines to locations within your region.To ensure effective communication and coordination, you will track utilization and need trends, sharing insights during weekly check-in meetings with the HRDProvide manager/ leader consultations Deliver critical incident response Conduct company tailored trainings and Spring Health benefit promotion events Develop expert-level understanding of the customer benefit ecosystem and available support programs Complete required internal training and assignments and attend Spring Health Clinical Team meetings Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards Monitor and track available data to recommend and carry out proactive interventions on a leader levelWhat we expect from you: You have a minimum of 3 years of post-graduate experience with at least 1 year of post-licensed experience. You have training and experience in delivering management consultation, critical incident response, and training presentations You're comfortable with technology and are telehealth competent. You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy You have an unrestricted license to practice psychotherapy in the state you are applying in (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision. You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks. You are committed to high quality documentation of service delivery that is completed in a timely manner You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master's level clinical care navigators. You have experience working with diverse populations and backgrounds within the retail industryYou acknowledge and embrace diversity and inclusion amongst teams and clientsThe target salary range for this position is $90,000 - $110,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our ValuesOur privacy policy: https://springhealth.com/privacy-policy/Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
Job DescriptionJob DescriptionOur mission: to eliminate every barrier to mental health.
At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.Spring Health is looking for a solutions-focused Localization Manager to support our continued global expansion and strengthening of our existing offerings. This is a full time position that is fully remote.What you'll be doing:Further craft & execute Spring Health's localization strategy focusing on quality, cost, and speed to marketDrive process creation across core cross functional teams (e.g. marketing, product, clinical, etc) to deliver world class localized products to support our members globally Own playbooks & budgets across localization, and enablement of processes across the organization Build & manage vendor relationships to continue to innovate and find efficiencies within processes Coordinating the creation and maintenance of all linguistic assets (TMs, glossaries, style guides, reference materials) Track timelines and projects, owning all escalations and risk management around localization What success looks like in this role:Execute 100% of 2025 localization roadmap delivery & playbookReduce time and cost of localization of materials Build & deliver 2026 localization strategy & roadmap Reduce customer escalations related to localization What we expect from you: Previous experience in Localization, or cross functional program managementExperience managing TMs, glossaries, and style guides across vendors Strong interest in operational strategy & playbook creation, and automating and scaling processes Experience in budget management and prioritization Highly organized and detail oriented Ability to work in a cross functional and fast paced environmentThe target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our ValuesOur privacy policy: https://springhealth.com/privacy-policy/Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
