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Spirax Sarco Engineering plc.
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  • Assembler  

    - Cary
    Assembler Composed of Chromalox, Durex Industries, Vulcanic, and Ther... Read More
    Assembler Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies. Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services. Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions - such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines. Join us as we continue to provide solutions to our customers and the world! The Role: As the Assembler you will join our Durex Industries team and support fabricating, machining, and assembling parts for both subassemblies and final assemblies. This includes performing tasks required to prepare, assemble, and test components, ensuring that all products meet quality standards and adhere to project specifications. Your Responsibilities: * Retrieve and organize necessary materials, components, and tools based on work orders and/or blueprints. * Assemble parts and components accurately and efficiently following specified instructions and diagrams. * Conduct detailed inspections and tests to ensure the accuracy and functionality of assembled products, and update the Inspection Report accordingly * Perform thorough inspections and tests to verify the accuracy and functionality of assembled products. * Conduct live power tests to ensure all assemblies meet performance and safety standards. * Operate machines to prepare materials for assembly, ensuring proper setup, calibration, and operation to meet assembly requirements. * Complete and maintain accurate inspection reports detailing the quality checks, tests, and outcomes of each assembly. * Adhere to the company's Quality Policy and work to ensure all assembled products meet the highest quality standards. * Follow ISO 9001:2000 standards and company-defined procedures to maintain consistency in all work performed. * Maintain a safe, secure, and healthy work environment by adhering to established safety policies and procedures. * Report any safety hazards or concerns to management immediately. * Follow all company policies, including those outlined in the employee handbook, to ensure compliance with organizational standards. * Actively participate in identifying opportunities for process improvement and cost reduction initiatives to enhance efficiency and quality. * May be assigned additional tasks as needed. Our Requirements: * Preferred at least one year of manufacturing experience as an Assembler or in a related role, with relevant training or experience. * High school diploma or GED preferred. * Proven ability to perform basic math functions, including addition, subtraction, multiplication, and division, with whole numbers, fractions, proportions, and decimals. * Solid understanding and experience using various measuring instruments to meet drawing dimensions and specifications. * Demonstrated experience in reading and interpreting documents such as blueprints, work orders, work instructions, safety rules, operating and maintenance manuals, and procedure documents. * Knowledge of safety practices and procedures in a manufacturing or assembly environment. * Ability to use hand tools, machines, and measuring equipment proficiently. * Strong verbal and written communication skills, with the ability to collaborate effectively with team members and supervisors. * Must be authorized to work in the US without sponsorship, both now and in the future. Pay Range: $17.00 - $17.51 Read Less
  • Job Title: Customer Service Representative Location: WMFTS - USA - Sa... Read More
    Job Title: Customer Service Representative Location: WMFTS - USA - Sales - Wilmington, MA Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. This role will focus on: We are looking for a highly motivated, energetic, and detail-oriented individual to join our newly formed Customer Experience (CX) team, were our focus is to enhance the customer experience by dedicating a CX team member to our customers. As the Customer Experience Representative, you will manage a specific group of customers, building and maintaining strong relationships to grow and strengthen our business. With a customer-obsessed mindset, you will oversee the end-to-end inquiry to order process, ensuring exceptional service at every stage of the transaction-from initial quotation through order entry, confirmation, tracking, and resolution of any issues post-delivery. You will be the key liaison between customers and internal teams, ensuring customer needs are met efficiently and accurately while following standard operating procedures. Please note that this position will seat in our Wilmington, MA or Irvine, CA office and it is a hybrid role with 3 days in office. What you'll be doing: * Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. * Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams. * Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date. * Process credit card payments and support financial operations for efficient customer account setup and issue resolution. * Collaborate and liase with internal teams to ensure the customer's needs are prioritized and followed up on. * Monitor and maintain delivery timelines to ensure alignment with customer expectations. * Provide timely and accurate order status updates, including shipment tracking information, as requested by customers. * Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order. * Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams. * Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases. * Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction. * Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience. * Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success. * Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system. * Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects. * Perform other duties as assigned or directed by the manager. This is what you'll need to be successful in this role: * Minimum of 2+ years in B2B customer service, inside sales, or a related field. * Exceptional oral and written communication skills to effectively interact with internal and external stakeholders. * Must be willing to build a relationship with customers, which includes speaking over the phone and/or in-person as needed. * A proactive and solution-oriented mindset with strong analytical skills to resolve issues efficiently. * High level of accuracy and organizational skills to ensure error-free order entry and customer data management. * Proficient in Windows applications and Microsoft Office programs (Word, Excel, Outlook, Teams) and experienced in CRM/ERP systems, preferably Microsoft AX/Dynamics. * Professionalism and proven track record showing the ability to build and maintain strong customer relationships. * Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. * Familiarity with standard operating procedures and commitment to upholding them. * Energetic personality with strong communication and interpersonal abilities to collaborate across teams internally and externally. * Attention to detail and a proactive problem-solving approach. Physical Demands: * Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds. * Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients. * Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position offers a salary range of (USD 49,686.00 - 77,634.00 Salaried). Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate's expertise, and therefore may vary from the range listed. For roles based outside California, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: * Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security. * Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace. * Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave. * Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about. * And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. Company Overview At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Read Less
  • Hospitals Sales Engineer - New York City Here at Spirax Sarco we offe... Read More
    Hospitals Sales Engineer - New York City Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide. Hospitals Sales Engineer Spirax Sarco is seeking a highly motivated Sales Engineer to drive growth in the U.S. hospital vertical by identifying, diagnosing, and solving steam and thermal-energy challenges. The role is responsible for leading consultative engagement within hospital environments to drive adoption of Spirax Sarco solutions. This position partners closely with hospital stakeholders, engineering firms, contractors and channel partners to deliver compliant, high‑value solutions that support operational efficiency, safety, and regulatory compliance. The ideal candidate excels in value‑based selling, thrives in complex healthcare ecosystems, and consistently upholds Spirax Sarco's values and safety standards. Purpose Our Purpose is to enhance the operational efficiency, sustainability, and patient care quality of hospitals by providing tailored steam and thermal energy solutions Key Responsibilities * Lead consultative discovery sessions with hospital stakeholders to identify performance, compliance, and operational improvement opportunities * Deliver core Spirax Sarco hospital services and drive successful conversion of identified solutions * Expand share within targeted Integrated Delivery Networks (IDNs) and individual hospital accounts * Collaborate with engineering firms, contractors, and other external partners to ensure accurate design, installation, and project execution * Ensure all solutions and activities align with applicable hospital regulatory requirements and industry standards * Promote and demonstrate Spirax Sarco's values, while maintaining the highest standards of safety and professionalism Required Skills & Knowledge * Strong understanding of steam systems, water management, or utilities operations and design within industrial or healthcare settings * Proven competency in value‑based and consultative selling methodologies * Ability to effectively navigate complex hospital organizational structures and influence decision‑making across multiple stakeholder groups * Familiarity with healthcare compliance with drivers and regulatory considerations. * Self‑driven, dynamic, high‑achieving professional with strong teamwork, communication, and relationship‑building skills Experience & Qualifications * 3 to 7+ years of experience in technical sales, applications engineering, or project/solution development across industrial or healthcare environments. Experience may include work in hospital facilities, EPC firms, engineering consultancies, or contractors supporting steam, utilities, or modernization initiatives. * Proven ability to translate service findings, assessments, and testing insights into clear recommendations and capital project opportunities, driving both operational and strategic value. * Demonstrated experience collaborating with engineering firms, contractors, and facility teams to influence design decisions, support project planning, and ensure successful implementation. * Experience coordinating or supporting new construction, renovation, lifecycle replacement, or utility system upgrades - not limited to capital projects, but with an understanding of how utilities and services integrate into broader facility operations. * Strong project coordination or project management skills that support planning, execution, and follow through across multiple stakeholders and workstreams. Critical Metrics (KPIs) * Number of discovery visits and plant engagements completed * Growth of the services pipeline within assigned accounts * Number of Lunch & Learns delivered to facilities, engineering firms, and contractors * Orders and sales growth aligned with annual targets What You Bring * Technical and commercial experience in healthcare utilities, sterilization, HVAC, domestic hot water and/or steam applications * Advanced consultative selling skills with the ability to uncover and shape customer needs * Proven track record of converting service insights into actionable opportunities * Familiarity with AAMI ST79/ST108, ASHE guidelines, and other hospital regulations and standards * Experience collaborating with engineering firms and contractors across healthcare projects What You'll Do * Design and complete sales plan and account planning for your territory * Develop hospital accounts within your territory by using both hunter and farmer sales approaches aligned with the Hospitals Strategy and Plan * Determine sales potential of companies, prioritize accounts, and develop action plans to penetrate the market, including cold calling and canvassing techniques * Conduct on-site discovery to find opportunities for assessments, surveys, and testing * Build and maintain strong relationships with key partners through structured consultative selling * Provide new hospital clients with a comprehensive understanding of Spirax Sarco's steam and thermal energy solutions, emphasizing patient safety, operational efficiency, and regulatory compliance * Drive service-led opportunities that convert insights into capital project growth * Partner closely with engineering companies and construction contractors to influence building and project decisions * Maintain strong activity discipline, ensuring consistent engagement and pipeline development * Actively participate in sales on-boarding program, sales training and hospitals focused education programs * Engage with ASHE local chapter and healthcare industry bodies supporting their education programs, bringing innovation and collecting the voice of the customer * Ensure compliance with hospital regulations, standards, and safety requirements * Train end users and channel partners on Spirax Sarco products and services through informal sessions, lunch & learn sessions and formal presentations * Ensure customers receive accurate and timely quotations for products/services and expedite orders as needed * Ability to conduct "boardroom" style presentations for customers showcasing value creation and return on investment Why Join Us * Become involved in the strategic, rapidly growing healthcare vertical * Directly impact patient safety, sustainability, and energy efficiency within hospitals * Receive access to world-leading technical training and ongoing professional development About Us Spirax Sarco USA is the global leader in steam system management and thermal energy solutions, supporting thousands of hospitals and healthcare facilities across the country. In environments where steam quality, reliability, patient safety, and operational uptime are non‑negotiable, we help hospitals optimize the performance of their steam systems-the backbone of sterilization, humidification, hot water generation, laundry operations, kitchen services, and overall facility comfort. With more than 135 years of expertise and operations spanning 60+ countries, Spirax Sarco is recognized as the worldwide authority in steam. Our U.S. headquarters in Blythewood, South Carolina anchors our engineering, manufacturing, and technical support teams that serve healthcare institutions with high‑precision, high‑reliability solutions. As part of the unified Spirax Group, we collaborate across complementary engineering businesses to support hospitals in achieving energy‑efficiency, decarbonization, and sustainability goals-all while strengthening system reliability in critically important healthcare environments. Additional details about Spirax Group can be found at: Who We Are | Spirax Group Our Values * Safety: We care about people, helping them stay safe and look after their own wellbeing. * Collaboration: We are more successful when we trust each other and work together. * Customer Focus: Through our expertise, passion and insight we achieve extraordinary results for customers. * Excellence: We approach challenges with passion, aiming for perfection in all we do, to build a sustainable business. * Respect: Everyone matters, both inside and outside our Company. We respect the natural environment and our local communities. * Integrity: Success only matters when achieved fairly. We believe that winning with integrity leads to sustainable results. To discover more about our people and values, please visit: People and Values | Spirax Group Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us Talent.Acquisition@us.spiraxsarco.com. About Us Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones! Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany