Job Description Job Description WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team? JOB DESCRIPTION SUMMARY The QA Inspector is responsible for ensuring the cleanliness, maintenance, and overall presentation of all units, as well as reporting any issues to dispatch. This role involves conducting assigned and regular inspections of units, overseeing housekeeping and maintenance tasks, and ensuring all work meets company standards. You will collaborate with the Dispatch Supervisor and Maintenance Manager to maintain proper inventory levels for housekeeping and maintenance and uphold a presentable standard in both individual units and public areas. Your efforts will be key in ensuring a trouble-free vacation experience, enhancing guest satisfaction, and improving housekeeping and maintenance scores. DUTIES AND RESPONSIBILITIES: Conduct thorough inspections of guest units for deficiencies in housekeeping, maintenance, structure, and cosmetic appeal (e.g., paint, flooring, cabinetry) after technician checks are completed. Inspect unit refurbishments and issue deficiency punch lists to technicians. Verify unit inventory (e.g., linens, towels, kitchen items) and ensure accuracy. Immediately document and report maintenance or cleanliness issues to Dispatch using the HotSOS system and verify that all work is completed properly Ensure all unit inspections are completed before 4pm (check-in time) and promptly inform Dispatch upon completion. Follow and encourage proper safety procedures for equipment, chemicals, and physical tasks (e.g., bending, lifting, climbing). Including driving Golf Cart. Adhere to SDC Properties policies and procedures daily. Participate in departmental meetings and training/coaching sessions. Complete assigned work safely and professionally, following safety rules and regulations. Conduct pre-check-in inspections to ensure rooms and common areas meet the cleanliness, functionality, safety and comfort expectations of our owners and guests, while adhering to brand standards. Provide feedback and training to Dispatch Supervisor and Maintenance Manager to enhance performance and maintain quality standards. Manage cleaning supply inventory and ensure timely replenishment. Ensure all units meet owners and guests expectations for cleanliness, safety, and comfort. Perform additional duties as assigned by the supervisor or management. KNOWLEDGE, SKILLS, and QUALIFICATIONS: A minimum of 3 years of supervisory experience in a housekeeping and/or maintenance department, preferably in a timeshare and/or hotel environment. Strong knowledge of cleaning procedures, equipment, and basic maintenance skills Attention to detail with the ability to identify issues and ensure timely resolution. Ability to manage multiple tasks independently, efficiently, and Ability to work safely and responsibly with minimal supervision. Possess exceptional interpersonal skills with ability to communicate effectively with employees, management and guests, demonstrating tact, patience, and courtesy. Ability to lift, move, or carry supplies and equipment as needed. High School Diploma or GED (significant related experience may substitute for education). Proficiency in Microsoft Office and standard office practices. Familiarity with inventory management preferred. Ability to prepare detailed forms and documents accurately Self-motivated, team-oriented, and able to work well with others. Ability to perform additional duties as requested to ensure smooth operations. OPTIONAL SKILLS A PLUS: Knowledge of Spinnaker Resorts and or the timeshare industry Knowledge of Dispatch operations and dispatching technicians to work calls and service tickets Knowledge of residential painting applications and paint sheen differences Knowledge of basic appliance installations WORKING CONDITIONS AND ENVIRONMENT Physical Demands: Primary functions require sufficient physical ability and mobility to frequently sit, stand, walk, bend, kneel, crouch, crawl, reach with hands and arms, use hands to handle or feel objects, tools or controls, twist and balance; to climb stairs/ladders; to lift, carry, push, and/or pull up to 50 pounds of weight and occasionally lift, push, pull and/or move up to 50 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information. Specific vision abilities required for this job include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Additionally, the ability to hear and smell is necessary. The role also requires the ability to operate a golf cart. Working Conditions: Full time position (8.5-hour day with minimum 30-minute break). Various work schedules to include evening, weekend, and holiday hours. Schedules will vary by department based on seasonality and business needs. Occasional overtime may be requested. Environment: Work is performed primarily in a fast-paced environment with frequent interruptions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to weather conditions prevailing at the time. Regularly requires exposure to the natural elements. BENEFITS (if eligible) Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules
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