Summary
The Host/Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment. In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room. High level of organization and sense of urgency required. Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions. Take reservations, answer queries in a positive, knowledgeable way. Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations. Supervise host/hostess staff; promote teamwork and efficiency. Exemplify the SPiN philosophy; display knowledge of our unique business model.Qualifications
Exemplary communication and interpersonal skills. Excellent telephone manner. Ability to remain calm and positive under pressure and in stressful situations. Computer knowledge required. Previous host/hostess experience required.Employee Acknowledgement
I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
This role offers significant, unlimited commission earning potential in addition to the base listed.
Summary
As a SPIN Event Sales Manager, you not only sell the experience, you seek to improve upon it—consistently. What’s that mean? You do more than just turn inquiries into booked events (although that will be critical to your success). You work your phone, email and social network aggressively to close inquiries. You help refine and define the SPiN experience by conducting site visits, entertaining potential clients, and coordinating with our Operations Team to ensure our events are executed with world-class precision. You’ll be more than a salesperson—you’ll be an experience-maker! Think you’re up for it? If so, read on…
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Respond to all inquiries, transforming those inquiries into booked events (this one’s a given, but we’re mentioning it anyway—it’s that important). Bring the experience to life. How? By speaking with ease and authority on the features and benefits of SPiN’s unique venue features and event packages. Monthly Sales Team Goals—in short, you meet them. (Better yet—you exceed them… wildly.) • Take direction well and know what it means both to lead and to be a solid supporting cast member for our Director of Sales (to whom you’ll report along with the General Manager). Speaking of, our Director of Sales—you’ll be ready/willing/able to assist him/her when it comes to preparing for trade shows, sales missions, and promotional events. You’re hungry and “hands-on”—and with the Director of Sales, you seek out and identify opportunities for proactive account management. You want to be more than a “closer”—and welcome the chance to work with your clients to plan, coordinate, and ensure that your booked events are world-class experiences! You won’t stop when the party’s over; instead, you cultivate client relationships both while planning and well after (because retention business can be powerfully lucrative).Qualifications
Experience—at least 3 years in an Event Sales role A bachelor’s degree (preferably in Marketing, Advertising, Communications, Hospitality) • Excellent verbal and written communication skills (to sell the experience, you have to be able to communicate it—effectively) An ability to own and resolve problems (trouble-shooters—we’re looking for you) • “It’s in the details”—for you, it’s not just a phrase, it’s a way of being Hospitality experience—great if you have it (not a deal-breaker if you don’t) Proficiency in Microsoft Office, Outlook and work processing applications.Experience in working with booking software platforms such as Seven Rooms and Tripleseat - a BONUS but not requiredEmployee Acknowledgement
I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
