Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
A Cruise/Port Agent will travel between The Port and the Airport locations. This position requires strong
customer service skills as well as meeting a strict delivery schedule.
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permittedNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $24.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
Immediately and warmly greet Guests as they approach the desk.Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.Input guest information for those who have not previously enrolled in the process.Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.Appropriately tag guest luggage with destination tags. Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.Immediately upon accepting luggage and completion of processing guest, secure luggage. Must possess excellent verbal and written communication skills. Maintain a positive, friendly and professional manner at all timesOrganize and stock the Concierge desk. Uphold clients guest service guidelines and values. Need to be able to manage payments (credit card) received from guests Answer telephones and guest questions. The ability to manage simple addition.
Required Qualifications
Ability to work in the early morning rotation At least 6 months experience in a face-to-face guest service position preferredData Entry and/or computer experience preferredAbility to communicate clearly with guests and clientsAbility to work in outside weather conditions requiredKnowledge of the airline or travel industry preferredMust be eligible to work in the United States. Must successfully pass the pre-employment criminal background screening.Must pass pre-employment Drug Testing process.Physical Requirements / Work Environment
Follow company appearance guidelinesAbility to lift up to 70 lbs. Must be able to push luggage cages both empty (approximately 100 lbs) and full. Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.Standing: 100%. Must be able to stand for up to eight (8) hours at a time.Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.Will occasionally (11-33%) be required to bend, squat, and kneel.Walking: 50%Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $11.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Read LessBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
An Airport Baggage Handler must pick up luggage from our airline partners and bring the bags back to our distribution center for sorting. The person is required to maintain a clean, professional image while displaying strong time management skills.
This is a physically demanding position which requires on-the-job security training and the ability to recieve all applicable airport security badges.
Communicating effectively and clearly. Gathering Luggage for deliveryWorking closely with the Airline Baggage Service Offices
**This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.**
Must be at least 18 years of age Be authorized to work in the United StatesMust be able to clear a background and drug screenMust be able to lift up to up to 75 lbs consistently throughout the shift Experience in customer service preferredStrong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers Complete all required training including airport complianceAble to obtain an airport badge
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permittedNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $21.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Basic Function - Ensure that appropriate number of cars is kept on location throughout shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable.
Direct incoming customers to available parking spaces.Count vehicles on location throughout shift, as needed.Write and issue violation warnings to tenants and visitors that violate garage policies.Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.Provide assistance to customers that have forgotten where they parked their vehicle.Responsible for being at work every scheduled day, on time and in uniform.Courteously assist Customers by answering any questions they may have. If necessary, direct the Customer to the Facility Manager for further assistance.Control traffic at entrances and exits as needed.Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.Communicate debris, water, oil spills and etc. to garage office.Substitute for Valets when necessary, if authorized.Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.Assist Facility Manager with other duties as needed.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
Salary Range: $15.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
Immediately and warmly greet Guests as they approach the desk.Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.Input guest information for those who have not previously enrolled in the process.Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.Appropriately tag guest luggage with destination tags. Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.Immediately upon accepting luggage and completion of processing guest, secure luggage. Must possess excellent verbal and written communication skills. Maintain a positive, friendly and professional manner at all timesOrganize and stock the Concierge desk. Uphold clients guest service guidelines and values. Need to be able to manage payments (credit card) received from guests Answer telephones and guest questions. The ability to manage simple addition.
Required Qualifications
Ability to work in the early morning rotation At least 6 months experience in a face-to-face guest service position preferredData Entry and/or computer experience preferredAbility to communicate clearly with guests and clientsAbility to work in outside weather conditions requiredKnowledge of the airline or travel industry preferredMust be eligible to work in the United States. Must successfully pass the pre-employment criminal background screening.Must pass pre-employment Drug Testing process.Physical Requirements / Work Environment
Follow company appearance guidelinesAbility to lift up to 70 lbs. Must be able to push luggage cages both empty (approximately 100 lbs) and full. Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.Standing: 100%. Must be able to stand for up to eight (8) hours at a time.Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.Will occasionally (11-33%) be required to bend, squat, and kneel.Walking: 50%Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $11.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Read LessSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Basic Function - Ensure that appropriate number of cars is kept on location throughout shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable.
Direct incoming customers to available parking spaces.Count vehicles on location throughout shift, as needed.Write and issue violation warnings to tenants and visitors that violate garage policies.Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.Provide assistance to customers that have forgotten where they parked their vehicle.Responsible for being at work every scheduled day, on time and in uniform.Courteously assist Customers by answering any questions they may have. If necessary, direct the Customer to the Facility Manager for further assistance.Control traffic at entrances and exits as needed.Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.Communicate debris, water, oil spills and etc. to garage office.Substitute for Valets when necessary, if authorized.Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.Assist Facility Manager with other duties as needed.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
Salary Range: $11.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
Immediately and warmly greet Guests as they approach the desk.Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.Input guest information for those who have not previously enrolled in the process.Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.Appropriately tag guest luggage with destination tags. Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.Immediately upon accepting luggage and completion of processing guest, secure luggage. Must possess excellent verbal and written communication skills. Maintain a positive, friendly and professional manner at all timesOrganize and stock the Concierge desk. Uphold clients guest service guidelines and values. Need to be able to manage payments (credit card) received from guests Answer telephones and guest questions. The ability to manage simple addition.
Required Qualifications
Ability to work in the early morning rotation At least 6 months experience in a face-to-face guest service position preferredData Entry and/or computer experience preferredAbility to communicate clearly with guests and clientsAbility to work in outside weather conditions requiredKnowledge of the airline or travel industry preferredMust be eligible to work in the United States. Must successfully pass the pre-employment criminal background screening.Must pass pre-employment Drug Testing process.Physical Requirements / Work Environment
Follow company appearance guidelinesAbility to lift up to 70 lbs. Must be able to push luggage cages both empty (approximately 100 lbs) and full. Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.Standing: 100%. Must be able to stand for up to eight (8) hours at a time.Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.Will occasionally (11-33%) be required to bend, squat, and kneel.Walking: 50%Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $10.98 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
Read LessBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Salary Range: $18.00 / hour
This role is eligible to earn tips in addition to the posted hourly rate.
The Airline Baggage Handler will verify passenger boarding pass with their checked bag and move the bags to the security screening induction system.
This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.
Communicating effectively and clearly. Asking each passenger the safety and security questionsLoading passenger luggage onto the security screening induction beltWorking closely with the Airline ticket counter agents
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permittedNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $18.00 / hour
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
The real world is the next frontier — and it will move with you. At Metropolis, we are creating artificial intelligence for the real world. We’re pioneering the Recognition Economy, a future where mundane repetition disappears and where your presence is enough to unlock access, comfort, and belonging.
Bags, a Metropolis company, is a leader in this mission. We’ve already revolutionized the way millions of people move through the largest parking network in North America by replacing tickets and kiosks with computer vision. Now, we are bringing that same seamless, checkout-free magic to the travel and hospitality industry. We’re not just moving cars; we’re giving people back their most valuable asset: time.
The Role: As an Airline and Cruise Support Specialist, you are the face of the Recognition Economy for our travel partners. You will ensure that every passenger’s journey begins with effortless precision. You’ll manage the check-in process for airline reservations, verify critical travel documentation, and serve as the primary problem-solver for our cruise line representatives.
This isn't just a support role—it’s an opportunity to be an owner of the customer experience. You’ll diagnose technical issues, implement solutions in real time, and ensure that the "magic" of a frictionless journey stays intact from the pier to the plane.
Responsibilities
Drive the Experience: Manage the check-in process for cruise passengers, ensuring all travel documentation is accurate and compliant.Solve with Agility: Answer incoming technical requests, analyze issues quickly, and implement solutions to keep operations moving.Empower Partners: Support cruise line representatives to ensure airline check-in services are provided efficiently and professionally.Own the Workflow: Use our ticketing system to track requests, process email inquiries, and escalate incidents to higher-level support when necessary.Maintain Precision: Create and distribute daily reports to airlines, the TSA, CBP, and other government agencies with 100% accuracy.Build the Knowledge Base: Document resolutions from successful requests to help the team improve and iterate on our processes.Communicate with Impact: Provide consistent follow-ups to ensure all representatives are informed of new procedures, customer needs, and company actions.
Who You Are
A Natural Leader: You don’t wait for instructions to make an impact. You have a "doer" mentality and take ownership of every task, big or small.Determined & Resilient: You are a creative problem-solver who smashes through barriers and remains calm in high-stakes situations.Communicative & Human: You have exceptional written and verbal communication skills. You can explain complex issues simply and treat every customer with patience and empathy.Detail-Oriented & Organized: You can prioritize multiple tasks in a fast-paced environment without losing focus on the details.Tech-Savvy: You are proficient in Microsoft Excel and Google Workspace.Flexible: You are available to work various shifts, including mornings, evenings, weekends, and holidays.Travel Pro (Bonus): Previous experience in the travel or hospitality industry is a significant plus.Metropolis Perks & Benefits
For Full-Time positions
Health & Wellness*: Comprehensive Medical, Dental, and Vision plans.Rest & Recharge*: Generous paid time off.Paid Holidays*: We observe major holidays with closures and double pay for field members who work on those days.For all positions
Invest in Your Future: 401(k) match up to 4%.*Perks and benefits may vary by location.
Salary Range: $16.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruiting@metropolis.io. We are here to assist you.
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Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
The Luggage Agent position is responsible for sorting the luggage for delivery to the appropriate resort or ship. The Luggage Agent will assist with unloading arriving luggage from the terminal and placing it on the carousel for sorting.
The Luggage Agent is also responsible for scanning the luggage, loading it into the correct cage for the Resort, sealing the cage and delivering the cage to the dock.
Additional responsibilities include: identify damaged luggage upon arrival, take any unreadable tags or non-tagged luggage to the Luggage Base, and loose load luggage for delivery to Port Canaveral.
At least 18 years of age or olderAbility to work rotating shifts Eligible to work in the United StatesHigh school diploma or equivalentPass a criminal background screeningPass a drug screeningStrong customer service skillsStrong verbal and written communication skills
**This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.**
Must be at least 18 years of age Be authorized to work in the United StatesAvailable to work various shifts including weekends and holidays Must be able to clear a background and drug screenMust be able to lift up to up to 70 lbs consistently throughout the shift Experience in customer service preferredStrong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers Able to work in various outside weather conditions (Hot, cold, rain, etc.)Complete all required training including airport complianceAble to obtain an airport badge
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permittedNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $21.00 - $23.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.
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