Job title: Medical Assistant - Clinical
Minimum Requirements:
Medical Terminology TrainingCompletion of an accredited Medical Assistant Program preferredHigh School GraduateCurrent CPR certificationHigh degree of physical coordination, finger and hand dexterity and a high degree of visual, auditory and oral acuity.Desirable attributes:
Team playerStrong interpersonal skillsStrong organization skillsEquipment proficiencies:
Computer Telephone systemsGeneral office equipment (fax, copier, paper shredder)Scope of Responsibility:
Responsible directly to the Medical Assistant Lead. Responsible for all patient related clinical interaction. Responsible for operations of exam rooms, patient flow, scheduling, chart maintenance, customer service excellence, teamwork and office operations.
Duties and Responsibilities:
Medical Assistant/Operations:
1. Ensures all patient/family members feel welcome by acknowledging their presence, smiling and
making eye contact.
2. Ensures all patient demographics are up-to-date and accurate at each visit.
3. Ensures that all patients in the waiting room are kept informed about delays in scheduling.
4. Ensures all clinical procedures are performed according to established clinical standards.
5. Opens and/or closes office as needed.
6. Maintains organized and clean waiting room.
7. Maintains knowledge of insurance programs for referrals and information that is needed to provide
accurate payment.
Clinical Duties:
1. Ensure all patients are prepared for the physician, vital signs are taken and accurately recorded.
Prepare growth charts and consent forms for immunizations and procedures.
2. Ensures correct patient chart is in order and contains all information for the physician.
3. Follows SWFP Medical Assistant Daily Tasks.
4. Performs diagnostic testing according to standards.
5. Preforms phlebotomy procedures, blood and/or urine collection, ear irrigations, procedures,
documentation guidelines and standards as needed.
6. Follows infection control guidelines.
7. Prepares exam room with appropriate equipment, cleans and sterilizes equipment.
8. Educates patient in preparation for lab tests or x-ray procedures and reinforces dietary instructions
per policies, and in accordance with age of patient.
9. Performs labs: urinalysis, glucometer, stool for occult blood, urine pregnancy tests, etc.
10. Performs daily quality control.
Safety and Operations:
1. Ensures all patient rooms are clean, properly stocked and ready for treatment at all times.
2. Performs calibration of equipment on a scheduled basis.
3. Ensures all equipment is clean and working at top efficiency at all times.
4. Monitors and ensures 100% compliance with OSHA and CLIA regulations.
5. Assists at front desk and related clerical duties as assigned according to practice guidelines.
6. Meets all educational and competency assessment requirements on an annual basis.
Scheduling:
1. Schedules all patients per physician directions and according to the scheduling
policy.
2. Makes every effort to accommodate the patients when scheduling.
3. Notifies patients of all schedule delays or cancellations by telephone, when possible,
or immediately upon arrival in office.
Chart Maintenance (EMR):
1. Completes charts for all new patients as needed.
2. Follows up on left message.
Customer Service Excellence:
1. Demonstrates service and professional in dealing with patients.
2. Handles complaints received from patients and follows through to resolution.
3. Communicates the status of any unresolved complaints to the supervisor who
can complete the follow through.
4. Respect patient’s privacy and confidentiality by adhering to established confidentiality
policies and protocols.
5. Demonstrates the use of appropriate responses to customers inquires and statements
(i.e. avoids complaining to customers)
Teamwork:
1. Demonstrates a commitment to building a supportive work environment by
Maintaining a positive attitude in the workplace and toward his/her job.
2. Willingly cooperates with others, placing team goals before individual goals
and interest.
3. Offers to assist others when work is completed without being prompted.
4. Maintains an acceptable attendance record, i.e. reports at the start of the shift ready
to begin work; adjusts work schedule according to practice needs.
5. Complete work activities accurately and on time by the end of the assigned shift
Without incurring unauthorized overtime.
Other Qualifications:
1. Must be able to maintain good working relations with other employees and
medical staff, as well as departments of the hospital. Demonstrates good
interpersonal skill levels.
2. Must be willing to work with the realization that incompetence or errors may
have serious consequences to patients.
3. Must be understanding, patient and tactful in handling patients, must conduct self so
that patient and family are treated courteously. Maintains patient confidentiality.
4. Must be vigilant, alert, calm, and resourceful during emergencies.
5. Must be willing to make reasonable adjustments in the work and time schedules so
that the patient’s needs are met.
6. Must be willing to attend in services, conferences, etc., and to learn new skills, as
needs of practice expand.
Southwest Family Physicians utilizes the minimum necessary standard for all associates to have access to PHI to carry out their duties.
Read LessAbout the Role:
The Registered Radiologic Technologist plays a critical role in the healthcare system by performing diagnostic imaging examinations that assist physicians in diagnosing and treating medical conditions. This position requires the technologist to operate sophisticated radiologic equipment safely and effectively while ensuring patient comfort and safety throughout the imaging process. The technologist must accurately position patients and adjust equipment settings to capture high-quality images that meet clinical standards. Additionally, the role involves collaborating closely with radiologists, physicians, and other healthcare professionals to provide timely and precise diagnostic information. Ultimately, the Registered Radiologic Technologist contributes to improved patient outcomes by delivering essential imaging services with professionalism and technical expertise. The technologist reports directly to the radiology department lead.
Minimum Qualifications:
Current certification as a Registered Radiologic Technologist (R.T.) by the American Registry of Radiologic Technologists (ARRT).Valid state licensure to practice as a Radiologic Technologist in the United States.Completion of an accredited radiologic technology program.Demonstrated knowledge of radiographic procedures, anatomy, and radiation safety principles.Strong communication skills to effectively interact with patients and healthcare professionals.Current CPR certification.Preferred Qualifications:
Additional certifications in specialized imaging techniques or modalities.Familiarity with electronic medical records (EMR) and Picture Archiving and Communication Systems (PACS).Prior experience working in a hospital or outpatient imaging center setting.Continuing education or professional development in radiologic technology.Responsibilities:
Perform diagnostic radiographic procedures according to established protocols and physician orders.Prepare and position patients accurately to ensure optimal image quality while minimizing radiation exposure.Operate and maintain radiologic equipment, ensuring compliance with safety standards and infection control policies.Review images for quality and completeness, making adjustments or retakes as necessary.Maintain detailed patient records, including imaging results and procedural documentation.Collaborate with radiologists and healthcare team members to discuss imaging findings and support patient care decisions.Educate patients about the imaging process, addressing any concerns and ensuring their comfort and safety.Adhere to all regulatory requirements, including radiation safety and HIPAA privacy standards.Clerical duties as assigned according to practice. Schedule imaging appointments according to scheduling policies.Skills:
The required skills enable the technologist to perform precise imaging procedures while ensuring patient safety and comfort, which is essential for producing diagnostically useful images. Strong communication skills are used daily to explain procedures to patients and collaborate with medical staff, fostering a supportive environment. Technical proficiency with radiologic equipment and software ensures efficient operation and accurate image capture. Preferred skills, such as familiarity with advanced imaging modalities and EMR systems, enhance the technologist's ability to adapt to diverse clinical settings and improve workflow. Continuous learning and adaptability are vital to staying current with evolving technologies and maintaining high standards of patient care.
About the Role:
The Phone Room Medical Secretary plays a critical role in ensuring efficient communication between patients, healthcare providers, and administrative staff within a medical facility. This position is responsible for managing incoming calls, scheduling appointments, and providing accurate information to patients while maintaining confidentiality and professionalism. The role requires multitasking and prioritizing calls to support clinical staff and enhance patient experience. The Phone Room Medical Secretary acts as the first point of contact for patients, addressing inquiries and directing calls appropriately to facilitate smooth operations. Ultimately, this position contributes to the overall effectiveness of healthcare delivery by supporting seamless communication and administrative coordination.
Minimum Qualifications:
High school diploma or equivalent.Familiarity with electronic health record (EHR) systems and appointment scheduling software.Strong communication skills, both verbal and written.Basic knowledge of medical terminology and healthcare procedures.Preferred Qualifications:
Proven experience in a medical office or healthcare environment, preferably in a phone room or receptionist role.Advanced customer service training or experience.Responsibilities:
Answer and manage a high volume of incoming phone calls promptly and professionally.Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.Provide patients with accurate information regarding office policies, procedures, and services.Coordinate communication between patients, medical staff, and other departments to ensure timely follow-up and care.Telephone/Electronically send prescriptions to pharmacies. Follow insurance protocols for referrals.Prior authorizations for medications. Maintain patient confidentiality and comply with HIPAA regulations in all communications.Document call details and patient interactions accurately in the medical records system.Assist with administrative tasks such as processing referrals, authorizations, and patient registration as needed.Perform additional duties as assigned.Skills:
The Phone Room Medical Secretary utilizes strong communication skills daily to interact effectively with patients and healthcare providers, ensuring clarity and professionalism in all exchanges. Organizational skills are essential for managing multiple calls, scheduling appointments accurately, and maintaining detailed records within EHR systems. Proficiency with technology, including appointment scheduling software and electronic medical records, enables efficient handling of administrative tasks and patient data. Problem-solving skills help in addressing patient concerns and coordinating with clinical staff to resolve scheduling conflicts or urgent requests. Additionally, knowledge of medical terminology and healthcare regulations supports accurate information dissemination and compliance with privacy standards.
Read Less