Job Description
Title: Front Office Receptionist
Reports to: Operation Director
Status: Part Time Hourly, Non-Exempt (Less than 30 hours per week)
Direct Reports: None
Spots Available: 1
Guiding Star Southwest, a division of Southwest Coalition, Inc., is searching for Front Office Receptionist to join its mission in expanding life-affirming medical and birth services for women in El Paso, Texas. As an affiliate of the national Guiding Star Project and inspired by St. Mary, Our Lady Star of the Sea, Guiding Star Southwest is committed to delivering trauma-informed healthcare that respects the whole person by considering a woman’s mind, body, and soul. The organization’s focus spans the full spectrum of women’s health, from puberty through perimenopause, and emphasizes fertility, pregnancy, childbirth, breastfeeding, and motherhood, while striving to reduce trauma by advocating against societal pressures that may compromise the natural functions of a woman’s body. The ideal candidate is a compassionate Medical Receptionist with a servant’s heart, eager to share the news to women of Guiding Star's wholistic comprehensive care.
The Opportunity
As we expand our core services to include a birth center in alignment with Wholistic Feminism, we are seeking a skilled and dedicated Medical Receptionist who is capable of assisting our Medical team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.
To be a successful wholistic Guiding Star employee, you should be dedicated and focused on providing top-quality wholistic care and support to all patients, focused on “wholism” or whole-person care which considers a person’s mind, body, and spirit. You should have a strong working knowledge of checking in processes, checking out processes, insurance authorizations and phone etiquette, as well as a patient, caring, and detail-oriented personality.
The ideal candidate will enjoy:
Our unique model: In addition to our programs to build a Culture of Life in the Southwest, we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare, education, and material support.Our culture: At Southwest Coalition for Life, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel.Being an innovator: With the merger and expansion of two non-profit organizations, you will be taking critical responsibility in establishing Guiding Star Southwest as a reputable medical practice and helping support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.The Company
Southwest Coalition, Inc., is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching, including our Guiding Star Southwest women’s medical centers, The Lily Pad Maternity Home, our Her Care Connection outreach and mobile medical bus, and Coalition for Life ministries.
Our Core Values
All team members must embody and execute our Core Values within their day-to-day duties and responsibilities:
Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.Integrity: Ideal team players faithfully steward all entrusted to them, recognizing their work, time and resources as gifts from God and made possible through the generosity of donors. They honor commitments, do what is right in both seen and unseen moments and help strengthen the integrity of the mission. Perseverance: Ideal team players remain steadfast in the mission of defending life, trusting God's timing even through difficulty, delay or opposition.What the Role Entails
Summary: We are seeking a skilled and dedicated Front Office Receptionist who is capable of assisting our team in the daily operations of our women’s medical center. The ideal candidate will be responsible for providing exceptional and compassionate customer service to our patients while efficiently managing administrative tasks like scheduling , answering questions for patients, and prioritizing efficient workflow for the team. Additionally, they will assist the medical staff with basic clinical duties to ensure the smooth operation of our clinic. Must be Christ-centered, ready & willing to share their God-given talents with a servant-heart.
Responsibilities:
Greet and welcome patients and visitors with a professional and friendly demeanor.Schedule appointments, manage patient check-ins, and verify patient information.Answer incoming calls, provide information, and direct calls to appropriate personnel in a empathetic and gentle manner with exemplary phone etiquette.Maintain a neat and organized reception area and waiting room areaCreate and maintain accurate complete patient filesHandle patient inquiries, concerns, and requests in a courteous and timely mannerVerify insurance information and assist patients with billing and payment questions and collecting paymentMaintain and update patient records, ensuring accuracy and confidentiality in line with HIPAA RegulationManage electronic health records (EHR) systems proficiently.Handle medical correspondence, emails, and other administrative tasks as needed.Maintain department compliance with all policies, procedures, guidelines, and requirements of the Texas Pregnancy Care Network (TPCN) contract and/or Insurance processes.Maintain department compliance with all Guiding Star Southwest (Guiding Star Project) policies, procedures, and internal paperwork requirements.Ensure opening procedures are completed so that the office is ready for staff to start work-day. Ensure closing procedures are completed for the safety & security of all staff and property.Regularly check all business communication methods on a daily basis to ensure that action items and updates are understoodAttend staff meetings and engage in staff development training.Responsible for assessing the supply needs for the general office needs and client facing areas, etc. and to make purchases through Human ResourcesCollaborate with the administrative team to ensure the clinic's efficient operationBe a resource to women seeking resources and referring to internal and external programs that align with our Statement of Principle and Statement of FaithOffer emotional support and empathy to patients, prioritizing careFollow all relevant safety and hygiene guidelines, including the proper handling of biohazard materials.Perform other duties as assignedRequired Skills & Qualifications:
Excellent communication skills - written and verbalPreferred working knowledge of health insurance and medical terminologyProficient in commonly-used computer programs and applications, such as Microsoft Suite, Google Suite, email, project management apps (Asana), time clock, messaging apps, and other relevant technologiesExcellent organizational and time management skills; Be self-motivated, detail-oriented, and able to execute duties with little supervisionMust have a reliable form of transportation, to and from work with occasional travel to and from satellite office in Las Cruces, NM. Highest level of personal integrityAbility to thrive, remain flexible and focused in a fast-paced and complex work environmentAbility to lift more than 25lbsAbility to sit or stand for extended periodsAble to envision opportunities and contribute innovative problem-solving skillsExcellent interpersonal skills and collaborative leadership skills Must be humbly confident, hard-working, and trustworthyPositive, friendly, caring and patient attitudeHigh school diploma or equivalentProven 1+ year experience in a customer service setting requiredBilingual English/Spanish RequiredProficiency in using electronic health records (EHR/EMR) systems
Please note that this job description is subject to change and may be updated as needed
Title: Outreach Intern
Hourly (less than 30 hours per week), Non-exempt
Reports to: Outreach Manager
Location: Las Cruces, NM & Santa Teresa, NM
Are you ready to be a catalyst for positive change? Step into the role of a Her Care Connection Outreach Intern and immerse yourself in a mission that goes beyond the ordinary. Your presence in this pivotal position will not only play a vital role but will be a beacon of hope, empowering individuals and couples navigating the challenging path of abortion decisions to choose life. Brace yourself for a journey filled with compassion, impact, and the opportunity to contribute to the noble cause of reducing and ultimately eliminating the local demand for abortion providers.
The Company
Southwest Coalition, Inc., is a 501(c)(3) non-profit corporation focused on restoring reverence for the sanctity of human life and natural womanhood across the Southwest through a coalition of nonprofit social enterprises in line with Catholic and Biblical teaching, including our Guiding Star Southwest women’s medical centers, The Lily Pad Maternity Home, our Her Care Connection outreach and mobile medical bus, and Coalition for Life ministries.
Our Core Values
All team members must embody and execute our Core Values within their day-to-day duties and responsibilities:
Humble: Lack entitlement and ego, be respectful and flexible, don’t take yourself too seriously, set others up for success even at a potential loss for yourself.Hungry: Have an unrelenting hunger to change the world, taking initiative fueled by a boldly optimistic hope and entrepreneurial growth mindset.Smart: Strong emotional intelligence, understanding the impact of your words and actions on others, inviting vulnerable communication and healthy conflict.Heart: Be compassionate, prayerful, and empathetic with a sincere desire to truly see and know others through a reverence for life and natural womanhood.
Overview:
Join us in a mission that transforms lives. As a Her Care Connection Outreach Intern, you will play a vital role in empowering individuals and couples facing abortion decisions to choose life. Through compassionate outreach, your efforts will contribute to reducing and ultimately eliminating the local demand for abortion providers.
Responsibilities:
Engage in up to 30 hours per week of active outreach outside a local abortion facility, maintaining a demeanor that reflects peace, prayerfulness, and compliance with the law.Connect abortion-vulnerable moms and couples to free life-affirming care and resourcesDocument sidewalk statistics and stories, providing valuable insights to the Outreach Manager and Leadership team regarding the current state of the abortion clinicAttend regular training, check-ins, and meetings to enhance your skills and deepen your impactReview weekly recordings to observe and improve conversations and discussion topics on the sidewalkReport scorecard metrics that provide measurable data to the Outreach Manager on a weekly basisRefer all media outlets to a trained organization representative, ensuring accurate representation with respect to brand, message and company voiceParticipate enthusiastically in all Coalition for Life events, fostering a sense of community, engagement and passionPerform additional duties as assignedRequired Skills and Qualifications
Must be a professed, faithful, and engaged ChristianMust be passionately pro-life, exhibiting a reverence for life at all ages from conception to a natural deathAgrees with and is willing to uphold and adhere to the foundational principles in accordance with our Faith and Values agreementA strong commitment to the Culture of Life and personal sanctification.Striving to exemplify the virtues of humility, joy, and fortitude.Practical requirements such as reliable transportation, competence in reading and writing (fluent in English and Spanish strongly preferred), and the ability to use apps on a mobile device.A team player mentality, following directions accurately and thoroughly, with excellent teamwork and conflict resolution skills.Punctual arrival for shifts and duties.Physical stamina, including the ability to lift at least 40 lbs. and endure standing for long periods in various weather conditions.Please note that this job description is a living document, and your passion and dedication will contribute to shaping the dynamic nature of your responsibilities. Join us in making a profound impact on the lives of those we serve. Please note that this job description is subject to change and may be updated as needed.
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