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  CB Customer Service Supervisor - Decatur, AL  

  SouthState Bank

  - Decatur

  Posted: 27/04/2026

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  Customer Service SupervisorThe SouthState story is one of steady growt... Read More

  Customer Service Supervisor

  The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

  We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

  Position Summary

  The Customer Service Supervisor works in partnership with the Customer Service Manager to lead, coach, and develop a high-performing customer service and collections team. This role focuses on delivering exceptional customer experience while ensuring efficient, compliant, and respectful management of delinquent accounts. The Supervisor balances daily operational oversight with employee development, client collaboration, and continuous improvement of service quality.

  Essential Job DutiesLeads, supports, and develops a team of customer service representatives to deliver consistent, professional, and customer-focused service.Provides onboarding, training, coaching, and performance feedback to encourage growth, accountability, and engagement.Fosters a customer-first environment by modeling empathy, professionalism, and problem-solving in all customer interactions.Monitors call queues, workflows, and performance metrics to ensure service levels, quality standards, and productivity goals are achieved.Assists in creating and maintaining department policies and procedures to improve efficiency and enhance the customer experience.Works closely with clients and internal teams to resolve customer inquiries, disputes, and account concerns.Oversees accounts that are 1 day past due, up to 74 days delinquent to ensure all appropriate collection efforts have been completed prior to collection department consideration.Prepares and maintains Customer Service Representative workflow documentation and month-end reports with accuracy and attention to detail.Participates in Manager/Supervisor meetings by providing account status updates, trends, and recommendations.Reviews and approves buyouts, customer service notes, rekey requests, and refund tasks to ensure accuracy and compliance.Monitors account for potential fraud and ensures timely escalation when necessary.Performs essential customer service duties when operational needs require additional support.Required Skills and CompetenciesHigh school diploma or equivalent required; bachelor's degree or business-related coursework preferred.Two (2) years of lead or supervisory experience required, current supervisory experience preferred.Two (2) years of customer service and/or collections experience required.Strong verbal and written communication skills with the ability to handle sensitive situations professionally and empathetically.Excellent customer relations and conflict-resolution skills.Ability to work effectively with employees, leadership, clients, and vendors.Proficiency in Microsoft Excel, Word, and general office applications.Demonstrated ability to lead, motivate, and influence others to achieve individual and team goals.Ability to effectively train team members on job responsibilities, processes, and best practices.Strong technical aptitude with ability to learn and adapt to new systems, software, and processes.Working Conditions

  Office environment; secure, comfortable working conditions.

  Additional comments: This job description outlines general responsibilities and does not constitute a contract of employment. Management reserves the right to modify duties and responsibilities based on business needs or special projects. The Customer Service Supervisor may perform additional duties as assigned.

  Work Location: 239 Johnston St SE Decatur, Alabama 35601

  Equal Opportunity Employer, including disabled/veterans.

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• 

  FSR I - Charleston Broad Street, SC  

  SouthState Bank

  - Charleston County

  Posted: 22/03/2026

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  Job Title The SouthState story is one of steady growth, deep community... Read More

  Job Title The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives It is the responsibility of the FSR I to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs all functions of Personal Banker Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position. Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits. Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits. Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them. Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services. Is knowledgeable of financial services offered by the bank. Shows sincere appreciation for each customer's time and business. Gives business card if not already given. Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices. Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed. Presents a neat and professional personal appearance, in accordance with bank policy. Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act. Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options. FSR I Functions May include other branch responsibilities such as approving teller transactions and signing off on checks Other Duties Accepts other duties as assigned. Qualifications, Education, and Certification Requirements Education : High School Diploma or equivalent Experience : 18 months (or less) Customer Service/Sales experience Certifications/Specific Knowledge : Previous banking experience preferred, Good PC skills, Strong organizational skills, ability to read, write and speak English, ability to analyze and solve problems. Training Requirements/Classes The SouthState Way New Team Member Orientation Banker Foundations All assigned Regulatory Compliance Training Acknowledgement of all policies through DocuSign as assigned Additional training may be required dependent upon experience Physical Demands Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Work Environment This position is most likely in an open lobby area with an individual workstation or individual desk. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. Travel Travel may be required to come to meetings as needed. Work Location: 46 Broad Street Charleston, South Carolina 29401 Equal Opportunity Employer, including disabled/veterans. Read Less

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• 

  Floating Universal Banker - Columbia Gervais St., SC  

  SouthState Bank

  - Richland County

  Posted: 19/03/2026

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  Universal Banker The SouthState story is one of steady growth, deep co... Read More

  Universal Banker The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered. Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position. Presents a neat and professional personal appearance, in accordance with bank policy. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act. Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options. Teller Duties Processes transactions for savings, checking, and loan accounts. Maintains a neat and orderly work area. May assist in guiding and training new tellers. May allow customers access to safe deposit boxes. Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures. Sells certified checks. Balances transactions daily. May service/balance ATM. May utilize the branch capture system. Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow. Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices. FSR Duties Opens new deposit accounts and understands the products and financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits. Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them. Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services. Is knowledgeable of financial services offered by the bank. Shows sincere appreciation for each customer's time and business. Gives business card if not already given. Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices. Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed. Floating Universal Banker Functions One year of teller or cash handling experience and six months customer relationship building or sales experience Demonstrated expertise in the Teller II and basic FSR job functions Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities Float to different offices in an area to accommodate staffing needs Other duties as assigned Qualifications, Education, and Certification Requirements Education: High School diploma or equivalent Experience: Cash handling, sales, customer service. Previous banking experience preferred. Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English Training Requirements/Classes The SouthState Way New Team Member Orientation Teller Foundations Banker Foundations All assigned Regulatory Compliance Training Acknowledgement of all policies through DocuSign as assigned Additional training may be required dependent upon experience Physical Demands Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. Work Environment This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility. Travel Travel may be required to come to meetings or training as needed. Work Location: 520 Gervais Street Columbia, South Carolina 29201 Equal Opportunity Employer, including disabled/veterans. Read Less

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• 

  CRE Relationship Manager I  

  SouthState Bank

  - Richmond County

  Posted: 09/01/2026

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  Commercial Real Estate Relationship Manager I The SouthState story is... Read More

  Commercial Real Estate Relationship Manager I The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! It is the responsibility of the Commercial Real Estate Relationship Manager I to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Has responsibility for developing new business through sales efforts. Manages a complex loan and deposit commercial real estate portfolio providing superior client service. Analyzes financial information to evaluate the credit worthiness of loan requests. Compiles loan packages ensuring completeness and accuracy of information provided. Sells and cross-sells additional products and services of the Bank. Assures that all loans are following State and Federal regulations and Bank policies and procedures. Success in the role is defined by efficacy in calling activity, proposal generation, revenue generation, and risk mitigation. Ability to build successful relationships internally and externally. Essential Functions Actively participates in a business development plan to increase their loan and deposit portfolio of commercial real estate clients within a designated SouthState market Develop consultative relationships with prospects and clients to add value by delivering appropriate banking solutions Manage the flow of loan and deposit requests through the appropriate channels to ensure the credit quality, responsiveness, structure, and pricing meeting the needs of the client and the operating objectives of the Bank Collaborate effectively with Treasury Management Sales Officers, Capital Markets, Wealth, and Retail Underwrite loan requests within the parameters of the Bank's policies and procedures. Ensure the loan packages are accurate and complete when submitted to the appropriate Credit partner for approval Manage and service assigned loan portfolio Ensure that all required documentation is in file for all loans and deposits Clear documentation or compliance deficiencies noted by Loan and Deposit Operations or other review Partner with Credit to properly risk grade each loan in the assigned portfolio and adjust risk grades as circumstances change or new information becomes available Price each loan and deposit product according to current Bank pricing guidelines Document the credit quality, current competitive factors, or overall relationship circumstances that justify departures from the approved Bank pricing regulations Demonstrate a commitment to fair lending practices Remain knowledgeable of all laws and regulations governing the lending activities of financial institutions Ensure compliance with all applicable Bank policies and procedures, as well as all State and Federal regulations Resolve client problems and assists with general inquiries Provide superior service to existing clients Builds and maintains a positive working relationship with COI's and others in the community to enhance the Bank's image and reputation in the marketplace Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications, Education, and Certification Requirements Education : A Bachelor's degree in business, finance, banking, or related field is required. Graduation from a recognized school of banking is an asset. Experience : Minimum of 3-5 years commercial real estate lending and/or portfolio management experience; Experience should include previous loan structuring and credit analysis responsibilities Knowledge : Extensive knowledge of all Bank products, services, procedures, and practices; Must have an in-depth knowledge of Federal and State lending regulations and Bank policies relating to lending procedures. Must have deep knowledge of construction loan servicing, permanent loan requirements, exit strategies, tenant analysts, CRE market research, construction cost, appraisal analysis and lease reviews. Familiarity with the local business community is strongly preferred. Skills : Must have well-developed sales, interpersonal and negotiating skills. Excellent written and verbal communication skills are necessary. Must have basic accounting and credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Proven analytical skills and the ability to evaluate credit worthiness are needed. Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficiency in the use of Microsoft Word Excel, Outlook is necessary. Training Requirements/Classes Required annual compliance training, New Employee Orientation Physical Demands Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Work Environment This position is in a private office. Travel This position may require some travel from time to time Equal Opportunity Employer, including disabled/veterans. Read Less

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