An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met.
This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved.
This role works in tandem with the Account Executive to ensure the client's strategic plan is executed.
Functions include, but are not limited to:
Providing timely responses to all client inquiries and addressing all client needs. Can prioritize competing priorities effectively and/or request support when needed. Works effectively across organizations to resolve client needs with a sense of urgency. Learns from Account Executive to better understand client utilization and needs. Ensures full understanding of client benefit package intent. Effectively and proactively communicates with clients and ensures that all communications are easy to understand. Delivers quality products in every interaction. Continues to focus and invest time in learning the Liviniti product suite and process interworking. Furthering intellectual capital and business acumen. Acts professionally in all interactions - both verbally and in writing. Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence.Preparing, co-leading, and owing all follow-ups from client meetings. Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines. Developing, updating, and delivering member documents, client reports, and other client correspondence.Working with client and AE to develop project timelines. Fielding and processing internal and external information requests and handling them in a timely manner.Maintaining current work-in-progress records and archives of past project information as appropriate.Ensuring a working knowledge of assigned clients' objectives, understanding their benefit plan designs, and overall needs/expectations. Validating all systems accurately reflects their intent. Provide proactive communication with clients. Abide by all obligations under HIPAA related to Protected Health Information (PHI).If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. What We Have to OfferOur benefits package is designed to keep our employees happy and health - physically, mentally, and financially.
Medical, Dental, Vision InsuranceDisability and Life InsuranceEmployee Assistance ProgramRemote work optionsGenerour Paid-Time OffAnnual Reviews and Development PlansRetirement Plan with company match immediately 100% vested Required Skills and Competencies Business AcumenOrganization skillsTime Management skillsInitiativeFlexibilityCommunication ProficiencyCustomer/Client FocusSense of Urgency
Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of WorkThis is a full-time, salaried position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend duties.
TravelSome travel is expected for this position.
Required Education and Experience Bachelor's Degree required; or equivalent four (4) years of external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment2 years of account management experienceDemonstrate good presentation skills and excellent negotiation skillsExperience with client or provider relationsIntermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and AdobeOutstanding analytical skillsExcellent verbal and written communication skills, establishing rapport and working with othersProgram performance and understanding of healthcare analytics. Preferred Education and Experience Account management experience in a PBM environment or managed healthcare services.Liviniti, LLC and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Southern Scripts employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D
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