Campus Receptionist - Evenings The Campus Receptionist is responsible for operating the multiline telephone system, answer incoming calls and direct the callers to the appropriate personnel. Essential duties, responsibilities, and expectations include: Create a positive first impression on all visitors by being the friendly, calm and courteous greeter of our students, our customers, and our vendors; Retrieve messages from voice mail and forwards to appropriate personnel; Answer incoming telephone calls, determine the purpose of the calls and forward the calls to appropriate personnel or department; Maintain a clean front area that is uncluttered and projects a professional image; Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable; Create files, review prospective student documents for accuracy, make copies, and scan documents into system; Create and/or run reports as required; Answer question about organization and provide callers with address, directions, and other information; Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel; Monitor all activity at the front door of the campus; Maintain confidentiality of Institute information, specifically student data; Manage and deliver outgoing mail and receive, sort, and route incoming mail; Maintain and route publications, packages and sign for items delivered by professional courier; Maintain fax machines, assist users with sending and receiving faxes, send, retrieve and route incoming and outgoing faxes; Take payments for services and products; Order, receive and maintain office supplies; Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary; Perform other clerical duties as needed, such as filing, photocopying, and collating; Represent the Institute and all affiliated brands in the most professional and positive light at all times; Regular, consistent, on-time attendance is an essential function of the job; Qualifications: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Certificate showing at least one year of completion from college or technical school; OR, 3-6 months of training and related work experience; OR, equivalent combination of education and experience. Computer Skills: Strong knowledge of computer systems including Microsoft Office Suite; Experience using all industry-leading computers, printers and fax machines. Writing and Communication Skills: Clear and succinct communication, both verbally and in writing with a diverse community, student population and with team members and instructors at all levels of the company; Listen to and understand a wide-range of issues from both students and Institute team members; Strong interpersonal skills; Strong verbal communication, written communication, listening, record keeping and information management; Maintain a calm and friendly demeanor when instructing and assisting students. Skills, Abilities, or Other Qualifications: Prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule; Work under minimal supervision and exhibit self-starter traits; Take initiative and use independent judgment within established guidelines; Successfully interface with office staff and instructors, students and manager; Effectively analyze situations and perform conflict resolution; Ability to coach and motivate students for goal achievement; Ability to research, critically think about and analyze student records and policy for resolution; Maintain confidential information and abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations; Collect, analyze and interpret data in assigned teaching field to provide up-to-date instruction and information; Highly organized and pay attention to detail; Passionate belief in the value of our Education Programs.
Read Less
