*THIS IS NOT A REMOTE POSITION*
Position Summary:
The Compliance Manager will be responsible for developing, implementing, and managing a comprehensive compliance program to ensure adherence to federal and state healthcare laws and regulations, including HIPAA, Stark Law, Anti-Kickback Statute, OSHA/TOSHA, and other applicable standards. This role will partner closely with executive leadership, clinical teams, and administrative departments to promote a culture of compliance and mitigate risk across the organization.
Key Responsibilities
Design, implement, and maintain a comprehensive compliance program tailored to the needs of a multi-location medical practice.Continuously assess the effectiveness of the compliance program and recommend improvements to align with regulatory changes and organizational growth.Oversee ongoing compliance audits, risk assessments, and internal investigations.Develop and deliver engaging compliance training for physicians, staff, and leadership, ensuring understanding of legal obligations and organizational policies. Create specialized training programs for high-risk functions such as billing/coding.Managing employee and vendor exclusionary programs. Business associate and vendor management.Managing employee compliance hotline/reporting. Monitor regulatory changes and guide the organization in updating policies and practices accordingly.Serve as a resource and subject matter expert on compliance-related issues across the organization.Investigate and resolve potential compliance concerns, documenting findings and corrective actions.Prepare reports for executive leadership and participate in compliance committee meetings.Manage day-to-day needs of the Compliance Department, including investigating potential HIPAA breaches, OSHA safety incidents, reports of noncompliance, and the like. Ensure timely and accurate reporting to regulatory bodies. Collaborate with human resources, IT, billing/coding, and other departments on compliance matters.Qualifications
Master’s degree in Healthcare Administration, Business, or related discipline. Candidates without a relevant master’s degree may be considered with significant direct experience in healthcare compliance. Minimum of 5–8 years of progressive experience in healthcare compliance, preferably within a physician group, specialty practice, or multi-site healthcare organization.Strong knowledge of healthcare laws and regulations including HIPAA, Stark Law, Anti-Kickback Statute, Medicare and Medicaid rules, and OSHA standards.Significant experience drafting and updating policies and procedures. Certified in Healthcare Compliance (CHC) or equivalent credential required. Demonstrated experience conducting compliance audits, investigations, and risk assessments.Excellent written and verbal communication skills, with the ability to convey complex regulatory concepts clearly to diverse audiences.Strong analytical, organizational, and problem-solving skills with keen attention to detail.Proven ability to build trust and influence at all levels of an organization.PHYSICAL DEMANDS AND WORK ENVIRONMENT
The Physical Demands and Work Environment characteristics described below are critical features of this job and are representative of those that must be met by an employee to successfully perform the essential functions. They may be subject to change at any time due to reasonable accommodation or other reasons.
TYPICAL PHYSICAL DEMANDS
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard, operates a calculator, telephone, copier and other office equipment as necessary. It is necessary to view and type on computer screens for long periods.
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Work involves frequent contact with staff members and physicians.
Work may be stressful at times. Interaction with others is constant and interruptive. The noise level in the work environment is usually moderate
Read LessAbout Us:
When it comes to complex vitreoretinal cases, Southeastern Retina Associates (SERA) is the most experienced retina team in East Tennessee. We are a state-of-the-art practice of 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous of the eye. Since 1980 our physicians and surgeons have demonstrated excellence in the treatment of vision-threatening diseases, including Age-related Macular Degeneration, Retinal tears/detachment, and Diabetic Retinopathy.
Overview
We are seeking a dedicated and detail-oriented Ophthalmic Assistant to join our clinical trials team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This is an entry level position with potential for growth for competent, hard-working individuals. We are a growing visionary clinical trials department leading the way in gene therapy.
Responsibilities
Perform preliminary tests such as measuring visual acuity, taking vital signs, and conducting basic eye exams.Maintain accurate patient records in compliance with HIPAA regulations and ensure confidentiality of patient information.Educate patients on eye health, treatment options, and post-operative care instructions.Ensure the cleanliness and organization of the examination rooms and waiting areas.Qualifications
Knowledge of anatomy related to the eye and vision is preferred.Familiarity with medical terminology and experience in a healthcare setting preferred.Understanding of HIPAA regulations to maintain patient confidentiality.Reliable transportation and ability to commute/travel to all locations.Proficiency in using electronic health record systems is preferred.Strong interpersonal skills with a focus on patient care and customer service.Ability to work effectively in a fast-paced environment while managing multiple tasks efficiently.This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.
If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.
Job Type: Full-time
Benefits:
401(k401(k) matchingBereavement leaveDental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insuranceOn-the-job trainingPaid time offUniform allowanceVision insurance Read LessJob description:
The Ophthalmic Photographer is responsible for performing ophthalmic photography and optical coherence tomography for diagnostic, documentation and educational purposes. Also responsible for maintaining photo equipment and supplies. May occasionally be required to work-up patients for examination. We are a growing visionary clinical trials department leading the way in gene therapy.
ESSENTIAL FUNCTIONS:
Perform clinical ophthalmic photography and diagnostic photographic studies in a timely, courteous and respectful manner.Ensure that FA’s, FP’s, B-scans, and OCT’s are properly labeled and uploaded into the patient’s electronic medical record.Prepare visual media for lectures and conferences.Create patient photo records and maintain a cross-referenced diagnosis/patient database.Perform photography, angiography, and optical coherence tomography according to prescribed protocol for research studies the practice is involved with, as well as submitting images to reading centers in a timely manner.Maintain certification to meet required criteria for research studies.Maintain photo supply and equipment inventory.Manage, upkeep, and review of facility diagnostic equipment including ophthalmic photographic inventory, optical coherence tomography, and ultrasound instruments.Properly manage, replace, and schedule pick-up of full biohazardous waste cans and sharps containersEnsure the supply of sharps containers is adequate at the locations you are working at.Stock and maintain the batteries, bulbs, and fuses needed for clinical operations.Perform routine maintenance on equipment and examination rooms including:Calibration of equipment as neededChanging bulbsClean and stock exam rooms and clinical areasCheck expiration dates of open medications.Verify that the fee slips and imaging logs are reconciledPerform Ophthalmic Assistant duties if required.Accurately documents chart errors according to the following format:One line is to be drawn through the mistake.The initials of the person making the error are to be written along with the date.The corrected information can then be documented.Attend staff meetings as requiredMaintains strictest confidentiality; adhere to all HIPAA guidelines/regulations.Performs other duties as requiredKNOWLEDGE/SKILLS/ABILITIES:
Able to read, write and communicate and present a neat professional appearance.Familiarity with medical terminology and experience in a customer service environment preferred.Demonstrate working knowledge of eye anatomy, disease, symptoms and ocular mediations.Ability to work in a fast-paced team environmentExperience with computersMust be organized and detail orientedCreate a good impression as a friendly, empathetic, composed and efficient individual to the patient.Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required.Able to maintain and comply with patient confidentiality and integrity policy on all matters.EDUCATION/EXPERIENCE:
High School diploma or equivalent.
Active COA or COT certification required
1+ year of previous ophthalmic photography experience is preferred
Certifications in imaging (OCT-C or CRA) preferred but not required
This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.
If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.
Read LessPOSITION SUMMARY
Assist with the revenue cycle management of SERA’s Billing Department with a primary focus on the accurate posting of payments received.
ESSENTIAL FUNCTIONS
Responsible for daily posting of Lockbox, Electronic Remittances and mail payments balancing worksheet and delivering to Corporate Billing Manager for deposit recording.Daily preparation of deposit for check paymentsResponsible for daily posting of correspondence.Responsible for recognition of incorrectly processed claims and/or payments. Pass problem EOBs to Claim Research Specialist.Answer incoming calls from patients, front desk staff and clinical staff as needed assisting in what may be necessary to satisfactory resolution of the issue. Processing over the phone patient credit card payments.Post unapplied credits to patient account balances.Other duties as assigned.KNOWLEDGE | SKILLS | ABILITIES
Requires in depth understanding of patient collection rules and regulations Requires ability to maintain rules and regulations for refunds, both patient and insurance with the ability to apply knowledge to daily responsibilities. Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks.Requires excellent interpersonal and communication skills in order to establish and maintain effective relationships with patients, physicians, staff and other persons contacted in the course of the work.Proven records of attention to detail and commitment to accuracy in work performed including the ability to enter data accurately in end –user computer applications (MS Office, electronic health/medical records and patient billing and other medical information systems)EDUCATION | EXPERIENCE
High School Diploma or GED Equivalent Required
Two years’ experience in a medical office with knowledge of medical reimbursement and coding. Required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The Physical Demands and Work Environment characteristics described below are critical features of this job, and are representative of those that must be met by an employee to successfully perform the essential functions. They may be subject to change at any time due to reasonable accommodation or other reasons.
TYPICAL PHYSICAL DEMANDS
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard, operates a calculator, telephone, copier and other office equipment as necessary. It is necessary to view and type on computer screens for long periods.
TYPICAL WORKING CONDITIONS
Work is performed in an office environment. Work involves frequent contact with staff members, physicians and the public. Work may be stressful at times. Interaction with others is constant and interruptive.
The noise level in the work environment is usually moderate.
Occasional evening or weekend work as needed.
Read LessJob Title
Medication Authorization Coordinator
Reports to
Billing & Coding Manager
Summary of Responsibilities
Requests authorizations from patient’s health insurance plans or other 3rd party companies.
Lists of Responsibilities/Duties are as follows but not limited to
Check physicians’ daily schedules for use of specialty drugs before scheduled appointmentCheck for prior authorization requirements for any procedures or specialty drugsSet up patients for Free Drug through respective Drug CompanyAssist staff members and physicians with billing questionsScan and import correspondence in Practice Management systemProvide documentation for each patient regarding pre-authorizations, pre-certifications, eligibility, and benefits that have been completed. Including any task that are required from clinic staff to ensure correct payment for procedures and specialty drugs Answer incoming calls from clinic staff to provide direction on treatment optionsAppeal any denied drug authorizationsAct as liaison person between all payors, patients, physicians, and staff to resolve any outstanding claimsMaintains current information regarding all payorsMinimum Education Requirements
High School Diploma, required
Minimum Background Requirements
Two years of medical related experience with knowledge of diagnosis codes (ICD10), procedure codes (CPT), injectable drug code (HCPCs). Healthcare insurance knowledge and billing requirements knowledge and experience is necessary
Minimum Demonstrated Skills
Demonstrate excellence in organizational skills. Demonstrate excellence in communication skills. Demonstrate ability to effectively convey ideas and information. Creative idea-generating individual with excellent follow through abilities. Demonstrate ability to work cooperatively with others.The American with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for a position if you will need any special accommodations.
HIPAA All employees are required to adhere to the SERA privacy practices as documented in the SERA Employee Handbook and all SERA HIPAA policies and procedures. Failure to comply may result in disciplinary action ranging from a warning to termination depending on the level of violation
TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operates a calculator, telephone, copier and other office equipment as necessary. It is necessary to view and type on computer screens for long periods.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Work involves frequent contact with staff members, physicians and the public. Work may be stressful at times. Interaction with others is constant and interruptive. Occasional evening or weekend work as needed.
SERA reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
HIPAA: All employees are required to adhere to the SERA privacy practices as documented in the SERA Employee Handbook and all SERA HIPAA policies and procedures. Failure to comply may result in disciplinary action ranging from a warning to termination depending on the level of violation.
This description provides only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. It is not intended to be all-inclusive. The employee may be required to perform other reasonably related business duties as assigned.
Read LessSoutheastern Retina Associates (SERA) is seeking a highly organized and detail-oriented Clinical Research Coordinator to support our robust portfolio of clinical trials focused on sight-saving treatments. This position plays a vital role in ensuring quality data collection, regulatory compliance, and patient safety in coordination with our physicians and research teams. We are a growing visionary clinical trials department leading the way in gene therapy.
Essential Duties & Responsibilities
Maintain a thorough understanding of each assigned clinical trial protocol, including objectives, endpoints, and regulatory context.
Coordinate informed consent processes per GCP guidelines, ensuring patient comprehension and appropriate documentation.
Monitor regulatory documents (e.g., Form 1572, delegation logs) for accuracy and completeness before study initiation.
Provides guidance to ancillary staff (e.g., photographers, OCT techs, BCVA-certified personnel, front office, masked/unmasked staff) to ensure protocol adherence and timely task execution. Communicates with them proactively throughout the study.
Collaborate with the Screening Department to develop and process screening packets within enrollment timelines.
Screen, enroll, and retain eligible patients in assigned studies while monitoring for protocol compliance and safety signals.
Educate subjects about protocol changes, risks, and updated informed consent forms.
Maintain accurate, timely source documentation and electronic CRFs per protocol and SOPs.
Conduct chart reviews and patient outreach to boost study recruitment; respond to internal and external referrals within 24 hours.
Communicate proactively with sponsors, CROs, and monitors (CRAs, medical monitors) to resolve queries and complete action items.
Transport or coordinate pick-up of biological specimens as required by protocol.
Participate in study monitoring visits and audits with professionalism and accuracy.
Cross-cover for other research coordinators and assist with telephone screening as needed.
Maintain awareness of and compliance with FDA, ICH-GCP, and institutional regulatory standards for clinical research.
Travel between SERA locations if needed and work overtime when necessary.
Perform additional duties as assigned to support the research team and overall patient care mission.
Frequent walking and standing throughout the day to assist patients and support physician activities.
Able to lift/move items >15 lbs (e.g., supplies, specimens).
Frequent use of hands for fine motor tasks, such as operating equipment and documentation.
Must be comfortable working in low-light exam environments and possess full spectrum visual acuity (corrected or uncorrected).
Comfortable guiding and physically supporting patients with low vision.
Verbal communication skills to support patient education and coordination with clinical teams, sponsors, and study staff.
Occasional stooping, kneeling, or crouching in exam and procedure rooms.
Ability to sustain attention to detail, maintain data integrity, and document precisely in a fast-paced environment.
QualificationsAssociate or Bachelor’s degree in Health Sciences or related field preferred.
Prior experience in ophthalmology or clinical research strongly preferred.
Certified Clinical Research Coordinator (CCRC) or willingness to obtain certification encouraged.
Familiarity with clinical trial regulations (FDA, ICH-GCP) required.
Strong interpersonal, multitasking, and documentation skills.
Proficiency with EDC platforms and Microsoft Office Suite.
Benefit Conditions:
Only full-time employees eligibleBenefits:
Health insuranceDental insuranceVision insuranceRetirement planPaid time offSchedule:
Monday to FridayDay shift8 hour shiftWork Remotely
NoJob Type: Full-time
Work Location: In person
Read Less