As a Car Stereo / 12V Installer at our company, you will be responsible for efficiently and accurately installing car stereos, speakers, amplifiers, subwoofers, remote starts, security systems, and other 12V accessories according to company standards. This includes adhering to specific installation procedures, such as always installing hood pins for Viper Remote Start & Security systems and ensuring proper checks and adjustments are made for each installation. In addition to technical tasks, you will also interact with customers, maintaining a professional demeanor and effectively addressing their needs and concerns. Collaboration with sales representatives, communication with colleagues, and adherence to company policies and procedures are also key aspects of this role. Continuous improvement through training and feedback, along with the opportunity for compensation through hourly or commission pay and fringe benefits, make this a rewarding opportunity for individuals passionate about car audio and electronics.
Responsibilities & Expectations:
Installation Tasks:
Install car stereos, speakers, amplifiers, subwoofers, remote starts, security systems, and other 12V accessories to company standards.
Ensure all installations are completed efficiently and accurately while maintaining high-quality workmanship.
Adhere to specific installation procedures outlined for different products (e.g., Viper Remote Start & Security, CarPlay Radios, Subwoofers).
Always install hood pins for Viper Remote Start & Security systems.
Perform necessary checks and adjustments such as fader & balance checks, speaker phase alignment, illumination wire connections, speed sensing wiring for CarPlay radios, etc.
Securely mount equipment and ensure proper wiring connections to prevent damage or malfunction.
Utilize Velcro to secure prefab subwoofer boxes to prevent movement.
Always assume the addition of a bass knob during subwoofer installations.
Customer Interaction:
Maintain a professional and courteous demeanor when interacting with customers.
Ensure that customers' vehicles are treated with care and respect, adhering to the policy of leaving vehicles better than how they arrived.
Communicate effectively with customers to understand their needs and provide appropriate solutions.
Proactively address any concerns or questions the customer may have during the installation process.
Leave customers new and old products in the vehicle, ensuring it is organized and safely stored in their vehicle.
Collaboration and Communication:
Collaborate with sales representatives to ensure accurate product selection and inventory management.
Notify sales reps of any changes or additions to the installation job, ensuring updates are promptly reflected in estimates or invoices.
Seek assistance from management (Matt or James) as needed for complex installations or troubleshooting.
Communicate effectively with colleagues regarding job progress, schedule changes, or any issues encountered during installations.
Adherence to Company Policies and Procedures:
Adhere to company policies regarding lunch breaks, start times, and professional conduct.
Promptly notify appropriate teammates of any delays, scheduling conflicts, or changes to the installation schedule.
Maintain a clean and organized work area, including regular spot checks of the installation bay.
Follow vehicle check-in procedures, documenting vehicle condition before and after installations to protect both the company and the customer.
Adhere to the formal installer damage policy, taking responsibility for any damages incurred during installations.
Continuous Improvement:
Participate in ongoing training and development opportunities to enhance installation skills and stay updated on industry trends.
Provide feedback to management regarding potential improvements to installation processes or procedures.
Take initiative to stay organized, prepared, and efficient in completing installation tasks.
Understand that while training will be provided, there will never be enough time to cover every aspect comprehensively, so taking initiative to expand knowledge is essential.
Stay updated on industry trends, new products, and technological advancements to better serve customers and contribute to the team's success.
Qualifications:
Experienced in 12V electronics installation, including alarms, remote starts, car audio, lighting, OEM integration, radar, and laser systems.
Detail-oriented individual with strong interpersonal skills, capable of multitasking in a fast-paced environment.
Proficient in using installation tools and equipment, demonstrating technical expertise.
Possession of a valid driver's license and a clean driving record.
Strong attention to detail and ability to follow technical diagrams and instructions accurately.
Organized and self-motivated individual, capable of managing tasks efficiently.
Essential passion for auto customization and enthusiasm for the industry.
Must have own set of tools required for installations.
Key Benefits:
Employee Discount
On-the-Job Training
Opportunities for Advancement
Fun Environment
Great Pay
Paid Company Trips
Company DescriptionAt Sounds Good Mobile, cars aren't just vehicles—they're canvases for our creativity! With over 19 years of experience, we've become Flagstaff's go-to for car audio and customization.The Install Manager is responsible for ensuring quality installations by overseeing quality assurance processes and conducting thorough checks to meet company standards and customer expectations. They provide mentorship and training to installers, promote a positive customer experience, and collaborate with Sales Representatives for seamless transitions between sales and installation processes. Additionally, they actively participate in store management meetings, manage supply orders, enforce company policies, and drive continuous improvement initiatives. The Install Manager performs hands-on installations, provides sales support, troubleshoots issues, and exemplifies company culture by upholding professionalism and high ethical standards.
Responsibilities:
Ensure Quality Installations:
Oversee quality assurance processes to ensure all installations meet company standards and customer expectations.
Conduct thorough checks and troubleshooting to ensure accurate and flawless installations of various 12V mobile electronics products, car accessories, and custom work.
Mentorship & Training:
Provide mentorship and guidance to other installers on installation best practices, product knowledge, and customer escalations.
Assist with staff training and development programs to equip team members with necessary skills for excellence in their roles.
Customer Experience & Operational Excellence:
Promote a positive customer experience by embodying company values and upholding high ethical standards in all interactions.
Collaborate with Sales Representatives for customer presentations and ensure a seamless transition between sales and installation processes.
Collaboration & Management:
Actively participate in store management team meetings, providing insights on current issues and solutions.
Collaborate with management on strategies to promote installation services, enhance brand awareness, and collect media for social platforms.
Supply Management & Policies Enforcement:
Order install supplies and ensure installers have necessary resources for efficient workflow.
Enforce company policies and procedures related to installation tasks, customer interactions, and workplace cleanliness.
Continuous Improvement:
Oversee continuous improvement initiatives, providing feedback for process enhancements and staying updated on industry trends and technological advancements.
Identify areas for improvement and develop strategies to duplicate successful processes in the future.
Hands-On Installation:
Perform installations of various 12V mobile electronics products, car accessories, and custom work as needed.
Assist installers when appropriate, ensuring smooth workflow and timely completion of projects.
Sales Support:
Provide assistance with sales of car audio and accessories, leveraging technical expertise to enhance customer satisfaction and drive sales.
Troubleshooting & Problem-Solving:
Conduct troubleshooting during installations to address any issues and ensure optimal performance of installed products.
Exemplify Company Culture:
Set an example of professionalism and team professionalism within the install bay, personifying company culture and values.
Hold team members to high ethical standards and foster a positive work environment conducive to growth and success.
Qualifications:
Strongly prefer experience with management experience, in consumer electronics retail.
Strongly prefer experience with people management experience, including hiring, training, coaching, mentoring, and staff development.
Minimum of 3 years of proven experience in car audio installation, automotive electronics, or related field.
Must be organized and a self-starter, able to manage tasks efficiently and effectively.
Possession of own tools and a clean driver's license is required.
Essential passion for auto customization and enthusiasm for the industry.
Proficiency in using installation tools and equipment, with demonstrated technical expertise.
Strong attention to detail and ability to follow technical diagrams and instructions accurately.
Excellent customer service and communication skills, with the ability to interact effectively with customers and colleagues.
High level of integrity, accountability, and attention to detail, ensuring quality and professionalism in all aspects of work.
Key Benefits:
Employee Discount
On-the-Job Training
Opportunities for Advancement
Fun Environment
Great Pay
Paid Company Trips
Company DescriptionAt Sounds Good Mobile, cars aren't just vehicles—they're canvases for our creativity! With over 19 years of experience, we've become Flagstaff's go-to for car audio and customization.