We are seeking a dedicated and detail-oriented Donor Services Representative to join our team. This person will serve as the primary point of contact for our donors — ensuring they receive timely and accurate support. The ideal candidate is someone who takes pride in excellent customer service, communicates clearly, and thrives in a faith-driven mission.
Responsibilities
Respond to incoming phone calls, voicemails, and emails from donors with professionalism.
Assist donors with inquiries about donations, acknowledgments, receipts, and giving options.
Coordinate with internal teams to resolve donor issues or special requests.
Maintain up-to-date knowledge of the organization’s programs, campaigns, and giving opportunities.
Ensure a high level of data accuracy and confidentiality in all donor records.
Support donor stewardship efforts by providing excellent service and follow-up.
Qualifications
2+ years of experience in customer service, call center, nonprofit development, or related field.
Exceptional written and verbal communication skills.
Comfortable handling phone and email communications in a friendly, professional manner.
Strong attention to detail, accuracy, and follow-through.
Experience with donor databases (e.g., Phoneburner, Zoho, etc) is a plus.
Passion for supporting a mission-driven organization and serving donors with gratitude.
Company DescriptionSound of Freedom Foundation is a nonprofit and global initiative based upon the 2023 Sound of Freedom movie fighting against human trafficking and the sale of God's children.Company DescriptionSound of Freedom Foundation is a nonprofit and global initiative based upon the 2023 Sound of Freedom movie fighting against human trafficking and the sale of God's children. Read Less