Job DescriptionJob DescriptionSalary Range: $25-$60 (depending on location, education, and certifications)Location: Puerto Rico Details:The Full time 32 hour a week position will require that hours be worked Monday-Saturday, 7am-7pm MST. This position will require that 100% of the required 32 hours are worked in VRS. Anything worked above 32 hours can be worked in other job codes.Those selected will be required to remain in their FT position for one year. (Cannot move to PT until the year is up).Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)Benefits of interpreting with Sorenson: Paid Vacation Time and Paid Sick Time and Paid HolidaysMedical, Vision, and Dental InsuranceFlexible Scheduling Premium shifts offered to boost hourly wageEarn CEU’sOpportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked401K plans with employer contributionNo scriptsResiliency/Vicarious Trauma resources available at no costCompany-wide NetworkTransfer and visiting interpreter opportunities to any of the centers across the US and CanadaA successful candidate will have:Ability to pass our required skills assessmentA high school diploma or GEDAn associate’s or bachelor’s degree (preferred, but not required)Interpreter certification3 years’ experience working as an interpreter (preferred, but not required)Ability to troubleshoot basic technical issuesAbility to work in a fast paced, dynamic, highly regulated and customer service focused environmentDexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer componentsRegular and predictable attendanceJob Snapshot:Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.Responsibilities:Effectively interpret between American Sign Language (ASL) and spoken EnglishMaintain, as applicable, compliance with any national, state, or local licensure and/or certification requirementsDemonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional ConductDemonstrate full compliance with Sorenson Communications attendance policyAccurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelinesThe ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.Possess the ability to quickly learn and implement new and changing technologiesWork effectively in a team environment; receive support from and provide support to colleaguesPossess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluationsPossess the ability to work effectively in a fast paced, dynamic, highly regulated environmentEnhance interpreting skills through continued education trainingDemonstrate willingness and ability to complete additional duties and assignments on an on-going basisAbout Us:Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Job DescriptionJob DescriptionSalary Range: $25-$60 (depending on location, education, and certifications)Location: Puerto RicoHours Requirement: 10 hours minimum of interpreting services required per month (at leaderships discretion).Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)Click here to view this job overview in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=falseBenefits of interpreting with Sorenson:Flexible Scheduling Premium shifts offered to boost hourly wageEarn CEU’sOpportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked401K plans with employer contributionNo scriptsResiliency/Vicarious Trauma resources available at no costCompany-wide NetworkTransfer and visiting interpreter opportunities to any of the centers across the US and CanadaA successful candidate will have:Knowledge, Skills, and Abilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=falseAbility to pass our required skills assessmentA high school diploma or GEDAn associate’s or bachelor’s degree (preferred, but not required)Interpreter certification3 years’ experience working as an interpreter (preferred, but not required)Ability to troubleshoot basic technical issuesAbility to work in a fast paced, dynamic, highly regulated and customer service focused environmentDexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer componentsRegular and predictable attendanceJob Snapshot:Job Summary in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=falseSorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.Responsibilities:Essential Duties and Responsibilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=falseEffectively interpret between American Sign Language (ASL) and spoken EnglishMaintain, as applicable, compliance with any national, state, or local licensure and/or certification requirementsDemonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional ConductDemonstrate full compliance with Sorenson Communications attendance policyAccurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelinesThe ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.Possess the ability to quickly learn and implement new and changing technologiesWork effectively in a team environment; receive support from and provide support to colleaguesPossess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluationsPossess the ability to work effectively in a fast paced, dynamic, highly regulated environmentEnhance interpreting skills through continued education trainingDemonstrate willingness and ability to complete additional duties and assignments on an on-going basisAbout Us:Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.
Job DescriptionJob DescriptionSalary Range: $30 - $55 (depending on location, education, and certifications)Location: Puerto RicoHours Requirement: Full-time 32 hours per weekCompany SummaryOur Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.Job SummarySorenson Communications (VRS) performs ASL interpreting services that are regulated by the Federal Communications Commission. These regulations include requirements on answer times, prohibitions on hang-up, and mandates on absolute confidentiality. Calls cannot be recorded, and there are no transcriptions of calls. All call content must be kept strictly confidential.The Team Lead does not have direct reports. The Team Lead, at the direction of the Interpreting Director, is responsible for overseeing, supporting and day-to-day supervision of any (or all) of these areas of interpreting; a VRS call center/centre, a geographical area of community, or a geographical area of At Home VRS Interpreters, which could include up to 50+ Interpreters.Qualified individuals will be expected to perform lead duties and American Sign Language (ASL) interpreting services in support of our Directors and Leadership Team and established Interpreters. This position will be on a full-time 32 hour (US and Puerto Rico) and full-time 33 hour (Canada) per week basis with the expectation of a minimum of 60% of the time spent interpreting and providing interpreting services based on business needs. This position would require a mix of administrative duties in support of interpreters and their areas as assigned. Team Leads are a Full-time 32 hourly position. Hourly wages for Team Leads will be determined by certification level, geographic location, years of experience and educational level. Team Lead Wage Ranges are $30 - $55 per hour.Team Leads are expected to interpret 60% of their time (19-20 hours). The remaining 40% of their time will be schedule as admin/supportive time (12-13 hours).Team Leads may schedule additional hours (up to 40 hours total), however any additional time MUST be interpreting time.Team Leads will have a primary focus (VRS, Community or VRI). Interpreting time should be scheduled primarily in one of those platforms. Under special circumstance (business needs) the Team Lead may schedule in one of the other platforms under the direction and supervision of their director.The Team Lead’s primary roles are:Interpret in accordance with business needsEngaging/Supporting other interpreters**The Team Lead role is imperative to help ensure the interpreter workforce is feeling connected and supported. The Team Lead acts to help engage with interpreter either in person (where available), in Teams chats and channels and over Teams Calls. The Team Lead supports the director by keeping them connected with interpreter issues. The Team Lead will help the director stay engaged with the interpreting workforce.The Team Lead secondary role may include:Supportive TrainingSpecial Projects under the supervision and direction of the director only.Follow ups on customer service trainingsTeam Leads with a VRS Focus will need to work with their operations coordinator to schedule hours M-F (9a-6p local time); in addition, 6 of those interpreting hours should be on a Monday and/or Friday.Weeks that include a holiday – Team Leads should schedule their 6 hours of interpreting time on the Tuesday after the Holiday.Team Leads with a Community Focus will be offered CI First Offers along with the CI Full Time interpreters. In the event that community jobs are short of the 19–20-hour requirement, CI Team Leads will be expected to work with their operations coordinator to make up hours in VRS. Essential Duties and ResponsibilitiesSupervise daily operations of interpreters.Ensure full compliance through training and support Work with Sorenson Leadership team to promote and maintain a collaborative environment that drives culture and connectionMaintain a minimum of 60% of time interpreting based on business needsSupport training and mentoring of interpreters Work effectively in fast paced, dynamic, highly technical environmentWork effectively and collaboratively in a team environmentInterpreters will effectively interpret between American Sign Language (ASL) and/or spoken English and/or Spanish Maintain, as applicable, compliance with any national, state/provincial, or local licensure and/or certification requirements Demonstrate full compliance with Sorenson standards and policies, and the RID/CASLI Code of Professional Conduct Demonstrate full compliance with Sorenson Communications Core CompetenciesDemonstrate full compliance with Sorenson Communications attendance policy and schedule adherenceConduct and Support New Hire Training for interpretersTrain and support interpreters in equipment set up and technology maintenance as neededPerform Quality Assurance Checks through interpreter observations and provide feedback as directedSupport the Director in daily operational functionsSupport the Director, when needed, in all aspects of the management of the teamHelp maintain morale and educate VIs on new processes, policies, and proceduresSupport recruiting efforts for potential employeesCoach VIs and alert management to address areas of concern with regards to call process, login percentage, attendance, behavior/behaviour, dress code, or any other areas of concernMaintain professional development in interpreting and leadership through continued education trainingRepresent Sorenson with integrity, authenticity, and engaging leadership with the utmost professionalism.Set the standard for performance, attitude, appearance, and teamwork through promoting and maintaining a positive work environmentEnsure quality and clarity when communicating with all employees including Directors, WFM, colleagues, VIs, HR, etc.Complete assigned tasks/duties, projects and paperwork promptly, accurately, and within approved guidelines as directed by leadership based on business needsSupervisory ResponsibilityThis position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.Travel RequirementsTravel Requirements: Less than 25%EducationMinimum/PreferredEducationDescriptionMinimumHigh School Diploma or GEDPreferredOtherCollege education preferred ExperienceMinimum Years of ExperienceDescription3Minimum 3 years interpreting experienceKnowledge, Skills, and AbilitiesNational/State/Provincial Certification preferredPrevious management or leadership experience preferredProfessional interpreting experience requiredOne or more of the following screening results requiredQSSR Score of 80+Level 2 or aboveBlue or Gold outcomeWorking Conditions and Physical RequirementsPhysical DemandsAble to sit/stand for a long period of time in an office environment.Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.Regular and predictable attendance requiredPositive attitude, team player, good interpersonal communication skills and able to work across company departmentsThis position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidenceDisclaimerThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Apply at www.captioncall.com/careersApply today! www.sorensonvrs.com/svrs_careersEqual Employment Opportunity:CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
