The Front Desk Lead plays a crucial role in managing daily reception operations, ensuring exceptional customer service, and overseeing a small team of 1-3 members. This position operates primarily during the day shift and requires proficient communication skills, fluency in Spanish, and the ability to coordinate scheduling and visitor management using common platforms such as Microsoft Outlook. The Front Desk Lead regularly interacts with senior management to report on office activities and resolve issues promptly.
Responsibilities
Manage front desk reception and ensure smooth daily operationsProvide excellent customer service to visitors and staffCoordinate scheduling and manage appointment calendarsCommunicate effectively with staff, visitors, and senior managementAddress and resolve customer and visitor concerns promptlyMaintain accurate records and handle phone communicationsLead and support a team of 1-3 front desk staff members
Preferred Qualifications
2+ years in front desk or receptionist rolesHigh School Diploma or equivalentStrong customer service skills with at least 1 year experienceFluent in SpanishProficient in Microsoft Office and scheduling software such as Microsoft OutlookExcellent communication and conflict resolution abilitiesSkilled multitasker with strong time management Read Less