POSITION OBJECTIVE:
The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.
FUNCTIONAL RESPONSIBILITIES:
• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Trains associates on visual merchandising techniques to ensure store is always maintained.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
• Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
• Culture
Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage
Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
POSITION OBJECTIVE:
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
• Leads merchandising activities resulting in healthy product turnover and gross margin.
• Continuously ensures compliance with company policies and procedures and applicable laws.
• Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
• Supports in-store company sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand's visual merchandising standards.
• Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
• Leads, directs, and drives execution of tasks with a high level of productivity.
• Confirms schedules are written to support business peaks, associate availability, and operational tasks.
• Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
COMPETENCIES:
• Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
QUALIFICATIONS:
• High School Required; Some college or bachelor's degree preferred
• 18 years old or older
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Requires physical activity which may require lifting (up) to 50 pounds
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
We are customer obsessed, innovative, and have the best culture in retail. Join our team today!
POSITION OBJECTIVE:
The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
Build High Performing Teams
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
Customer Experience
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
Talent
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS:
• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
5038 Twelve Oaks Mall
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
POSITION OBJECTIVE:
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
• Leads merchandising activities resulting in healthy product turnover and gross margin.
• Continuously ensures compliance with company policies and procedures and applicable laws.
• Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
• Supports in-store company sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand's visual merchandising standards.
• Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
• Leads, directs, and drives execution of tasks with a high level of productivity.
• Confirms schedules are written to support business peaks, associate availability, and operational tasks.
• Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
COMPETENCIES:
• Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
QUALIFICATIONS:
• High School Required; Some college or bachelor's degree preferred
• 18 years old or older
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Requires physical activity which may require lifting (up) to 50 pounds
Starting at $56,485.00.
The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, paid holidays, overtime consistent with federal/state law, life insurance, short and long term disability insurance, employee assistance program and our employee discount program. Please visit our Careers page at for more information regarding our benefits.
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
POSITION OBJECTIVE:
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
• Leads merchandising activities resulting in healthy product turnover and gross margin.
• Continuously ensures compliance with company policies and procedures and applicable laws.
• Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
• Supports in-store company sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand's visual merchandising standards.
• Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
• Leads, directs, and drives execution of tasks with a high level of productivity.
• Confirms schedules are written to support business peaks, associate availability, and operational tasks.
• Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
COMPETENCIES:
• Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
QUALIFICATIONS:
• High School Required; Some college or bachelor's degree preferred
• 18 years old or older
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Requires physical activity which may require lifting (up) to 50 pounds
The wage range for this position is $52,210 to $62,210. Successful candidates' wage rates will be determined based on their individual qualifications for the position.
The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, paid holidays, overtime pay consistent with federal/state law, life insurance, short and long term disability insurance, employee assistance program and our employee discount program. Please visit our Careers page at for more information regarding our benefits.
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
POSITION OBJECTIVE:
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
• Leads merchandising activities resulting in healthy product turnover and gross margin.
• Continuously ensures compliance with company policies and procedures and applicable laws.
• Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
• Supports in-store company sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand's visual merchandising standards.
• Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
• Leads, directs, and drives execution of tasks with a high level of productivity.
• Confirms schedules are written to support business peaks, associate availability, and operational tasks.
• Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
COMPETENCIES:
• Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
QUALIFICATIONS:
• High School Required; Some college or bachelor's degree preferred
• 18 years old or older
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Requires physical activity which may require lifting (up) to 50 pounds
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
