Job Title: Sr. Intelligent Automation Support Developer Job Location: Ave Oshkosh WI 54902 Onsite Requirements: Hands-on experience using both UiPath and Power Apps, ideally someone who has worked in environments where both platforms are used together or within the same automation ecosystem. Certifications: PL500/PL400/PL600 Go getter-passionate individuals. Job Description: Production Support & Reliability (Primary) Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs. Own incident response end-to-end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post-incident reviews. Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management). Create and maintain runbooks, standard operating procedures (SOPs), and knowledge articles for Level 1/Level 2 support. Implement automated health checks, alerts, and self-healing patterns where practical. Platform Administration & Governance Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering). Enforce governance for connectors, credentials/secrets, environment strategy, and least-privilege access. Support license management, environment provisioning, and platform updates in partnership with IT. Change, Release & ALM Use Azure DevOps/Git (or equivalent) for source control, CI/CD, and release management for both UiPath and Power Platform solutions (managed solutions, solution export/import). Follow ITIL-aligned change management; prepare deployment plans and backout procedures; validate releases via smoke tests. Maintain configuration-as-code where feasible and champion consistent versioning and tagging. Enhancements & Continuous Improvement Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk. Identify opportunities to simplify workflows, standardize activities, and increase reuse across automations. Contribute to a shared library of components (UiPath custom activities, Power Automate templates, Power Fx patterns). Compliance, Security & Audit Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices (e.g., Power Platform DLP). Partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and periodic control testing. Stakeholder Experience Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases. Train citizen makers and business users on best practices; promote a culture of reliability and safe reuse. Minimum Qualifications: 4+ years in RPA/automation or application support, including hands-on experience with UiPath and Microsoft Power Platform (Power Automate, Power Apps, Dataverse). Proficiency with UiPath Orchestrator, queues/assets, logs; Power Platform Admin Center, environment security, and DLP policies. Experience with ITIL processes (incident, problem, change) and an ITSM tool (e.g., ServiceNow, Jira Service Management). Working knowledge of ALM: Git/Azure DevOps repos, pipelines, solution packaging (managed/unmanaged), and release gates. Strong troubleshooting of APIs/integrations (REST/SOAP), data (SQL/Dataverse), and authentication (AAD, OAuth). Clear written and verbal communication with a customer-service mindset. Certifications: UiPath: RPA Developer Associate/Professional, Orchestrator or Solution Architect certifications. Microsoft: Power Platform Developer Associate (PL-400) or equivalent; Power Platform Solution Architect (PL-600) is a plus. Preferred Qualifications: Background in manufacturing and familiarity with shop-floor processes, quality/maintenance workflows, supply chain, and ERP/MES/PLM systems is a strong plus. Familiarity with Microsoft Power Platform CoE Starter Kit and Center of Excellence best practices. Performance tuning for UiPath robots and Power Automate flows; cost/consumption optimization. Exposure to secure credential management and secrets vaults; role-based access control and least-privilege design. Basic development skills helpful for troubleshooting: C#/VB.NET for UiPath, Power Fx for canvas apps, JSON, OData, SQL. 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role
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