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Sofi
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  • Staff Operations Data Analyst  

    - Salt Lake County
    About the Role At SoFi, we’re on a mission to help our members achieve... Read More
    About the Role At SoFi, we’re on a mission to help our members achieve financial independence and reach their goals — from owning a home to paying off debt to investing for the future. Our Operations team is at the heart of delivering a world-class member experience. We’re looking for a Staff Data Analyst to join our Operations Performance Management team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand what drives performance, where we can improve, and how we can continue to deliver seamless experiences to our members. This role will report to the leader of Ops Business Intelligence and will work closely with our VP of Operations. This is a highly visible role within SoFi’s data science and Business Intelligence community and directly contributes towards key company goals and objectives. What You’ll Do ● Build and maintain agent scorecards, dashboards, reports, and KPIs that measure operational performance and the member experience. ● Conduct variance analysis, root cause investigations, and deep-dive studies to identify opportunities for improvement. ● Partner with Operations leadership to analyze performance drivers and develop actionable recommendations that enhance efficiency and quality. ● Translate data findings into clear insights and stories that influence strategic decisions. ● Collaborate with Product, Engineering, Data Science, and other partners to ensure reliable data sources and scalable reporting infrastructure. ● Promote a data-driven culture across Operations by empowering teams with tools, training, and analytical best practices. What You’ll Need ● Bachelor’s degree in Data Science, Statistics, Analytics, Economics, Engineering, or a related field (Master’s preferred). ● 5+ years of experience in data analytics, operations analytics, or business intelligence. ● Advanced SQL skills and experience with visualization tools such as Tableau, Looker, or Power BI. ● Proven ability to perform root cause and variance analysis in operational settings. ● Excellent communication skills — able to simplify complex data and influence non- technical audiences. ● Strong business acumen and a passion for improving member experiences through data. Nice to Have ● Experience in financial services, fintech, or contact center operations. ● Familiarity with Python, R, or other analytical tools. ● Knowledge of process improvement frameworks (Lean, Six Sigma, etc.) Read Less
  • Senior Operations Data Analyst  

    - Duval County
    About the Role At SoFi , we’re on a mission to help our members achiev... Read More
    About the Role At SoFi , we’re on a mission to help our members achieve financial independence and reach their goals — from owning a home to paying off debt to investing for the future. Our Operations team is at the heart of delivering a world-class member experience . We’re looking for a Senior Data Analyst to join our Operations Performance Management team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand what drives performance, where we can improve, and how we can continue to deliver seamless experiences to our members. This role will report to the leader of Ops Business Intelligence and will work closely with our Work Force Management leaders. This is a highly visible role within SoFi’s data science and Business Intelligence community and directly contributes towards key company goals and objectives. It is a hybrid role that requires 4 days per month in office. What You’ll Do Build, automate, and maintain dashboards, reports, and performance scorecards that measure operational performance, member experience, and CX health across multiple channels. Partner with Operations and CX leaders to define, monitor, and evolve key performance indicators (KPIs) that align with service excellence and business objectives. Lead the collection, analysis, and interpretation of CX operational data , including contact center metrics, resolution rates, NPS/CSAT trends, and service level performance. Develop reporting frameworks that unify data from multiple sources (CRM, workforce management, QA, and survey tools) into cohesive, actionable insights. Conduct variance analysis, root cause investigations, and performance deep dives to identify drivers of member friction or operational inefficiency. Own and drive the reporting roadmap for Operations Performance Management, ensuring consistency, data accuracy, and scalability. Translate analytical findings into strategic recommendations that influence process design, workforce planning, and continuous improvement initiatives. Serve as a thought partner to leadership — helping define what operational excellence looks like through data. Collaborate with Product, Engineering, Data Science, and BI teams to enhance data accessibility and automate recurring analytics. Lead data storytelling efforts , ensuring insights are communicated clearly and persuasively to both technical and non-technical audiences. Mentor junior analysts and cross-functional partners on best practices for data-driven performance management and visualization. Act as a reporting leader for CX Operations , setting standards for how SoFi measures, monitors, and improves the member experience through data. What You’ll Need Bachelor’s degree in Data Science, Statistics, Analytics, Economics, Engineering, or a related field (Master’s preferred). 5+ years of experience in data analytics, operations analytics, or business intelligence. Advanced SQL skills and experience with visualization tools such as Tableau, Looker, or Power BI . Proven ability to perform root cause and variance analysis in operational settings. Excellent communication skills — able to simplify complex data and influence non-technical audiences. Strong business acumen and a passion for improving member experiences through data. Nice to Have Experience in financial services, fintech, or contact center operations . Familiarity with Python, R , or other analytical tools. Knowledge of process improvement frameworks (Lean, Six Sigma, etc.). Read Less
  • Senior Operations Data Analyst  

    - Salt Lake County
    About the Role At SoFi , we’re on a mission to help our members achiev... Read More
    About the Role At SoFi , we’re on a mission to help our members achieve financial independence and reach their goals — from owning a home to paying off debt to investing for the future. Our Operations team is at the heart of delivering a world-class member experience . We’re looking for a Senior Data Analyst to join our Operations Performance Management team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand what drives performance, where we can improve, and how we can continue to deliver seamless experiences to our members. This role will report to the leader of Ops Business Intelligence and will work closely with our Work Force Management leaders. This is a highly visible role within SoFi’s data science and Business Intelligence community and directly contributes towards key company goals and objectives. It is a hybrid role requiring 4 days in office per month. What You’ll Do Build, automate, and maintain dashboards, reports, and performance scorecards that measure operational performance, member experience, and CX health across multiple channels. Partner with Operations and CX leaders to define, monitor, and evolve key performance indicators (KPIs) that align with service excellence and business objectives. Lead the collection, analysis, and interpretation of CX operational data , including contact center metrics, resolution rates, NPS/CSAT trends, and service level performance. Develop reporting frameworks that unify data from multiple sources (CRM, workforce management, QA, and survey tools) into cohesive, actionable insights. Conduct variance analysis, root cause investigations, and performance deep dives to identify drivers of member friction or operational inefficiency. Own and drive the reporting roadmap for Operations Performance Management, ensuring consistency, data accuracy, and scalability. Translate analytical findings into strategic recommendations that influence process design, workforce planning, and continuous improvement initiatives. Serve as a thought partner to leadership — helping define what operational excellence looks like through data. Collaborate with Product, Engineering, Data Science, and BI teams to enhance data accessibility and automate recurring analytics. Lead data storytelling efforts , ensuring insights are communicated clearly and persuasively to both technical and non-technical audiences. Mentor junior analysts and cross-functional partners on best practices for data-driven performance management and visualization. Act as a reporting leader for CX Operations , setting standards for how SoFi measures, monitors, and improves the member experience through data. What You’ll Need Bachelor’s degree in Data Science, Statistics, Analytics, Economics, Engineering, or a related field (Master’s preferred). 5+ years of experience in data analytics, operations analytics, or business intelligence. Advanced SQL skills and experience with visualization tools such as Tableau, Looker, or Power BI . Proven ability to perform root cause and variance analysis in operational settings. Excellent communication skills — able to simplify complex data and influence non-technical audiences. Strong business acumen and a passion for improving member experiences through data. Nice to Have Experience in financial services, fintech, or contact center operations . Familiarity with Python, R , or other analytical tools. Knowledge of process improvement frameworks (Lean, Six Sigma, etc.). Read Less
  • Senior Staff Data Scientist, Machine Learning  

    - San Francisco County
    The role As the Senior Staff Data Scientist Quantitative Credit Risk M... Read More
    The role As the Senior Staff Data Scientist Quantitative Credit Risk Management, Home Loans, you will be a key leader and expert in the development and management of quantitative credit risk models for our Mortgage, Home Equity, HELOC, and Jumbo loan products. This role is highly technical and requires a demonstrated ability to independently develop, implement, and maintain complex models used for underwriting and Risk Base Pricing and Portfolio Optimization. You will serve as an expert in key areas of quantitative risk management, providing leadership, guidance, and mentorship to less experienced analysts while collaborating with various business units and risk functions to ensure model accuracy and effective implementation. Your ability to communicate complex data and model results with clarity and precision to both technical and non-technical audiences is essential for success. What you’ll do: Model Development and Management: Independently develop, implement, maintain, and analyze quantitative/econometric credit risk models (e.g., loan delinquency, default, loss, prepayment, Risk Based Pricing, Credit Decision Models, and utilization models) specifically for home lending products. Data Analysis: Prepare, manage, and analyze large customer loan, deposit, or financial data sets for statistical analysis to properly specify and estimate econometric models. Technical Leadership: Serve as a quantitative expert in the use of statistical programming languages (SAS, Python, Stata, R) and data management environments, such as SQL Server Management Studio, to analyze Bank datasets. Team Leadership: Provide mentoring, training, and guidance to less experienced analysts. Lead team-based projects related to model development or implementation, providing performance feedback to management as appropriate. Cross-Functional Collaboration: Partner and collaborate with colleagues in Credit Risk Management, Business Units, Model Risk Management, Treasury and review functions (Credit Review, Audit, etc.) to implement and understand models. Communication: Communicate with clear narratives, compelling data visualization, and technical precision to enable audiences to understand analysis and forecasts. Model Documentation and Compliance: Develop, maintain, and manage satisfactory model documentation, including process narratives and performance monitoring guidelines. Understand and adhere to the Company's risk and regulatory standards, policies, and controls. Performance Monitoring: Track portfolio performance, model performance, campaign tracking, and risk strategy results, incorporating new data and observations into existing models to improve predictive results. What you’ll need: Bachelor's degree and a minimum of 12 years of proven quantitative behavioral modeling experience, or in lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including a minimum of 8 years of proven quantitative behavioral modeling experience. Minimum of 8 years of on-the-job experience with pertinent statistical software packages (Python, Stata, R). Minimum of 8 years of on-the-job experience with data management environments, such as SQL Server Management Studio. Minimum of 8 years of on-the-job experience analyzing large data sets and explaining results of analysis through concise written and verbal communication as well as charts/graphs. Credit modeling experience (mortgage and/or HELOC credit modeling) is required. Proven ability to identify, analyze, rationalize, and communicate complex business, data, and statistical problems and recommend corresponding solutions. Demonstrated attention to detail, execution, and follow-up on multiple initiatives. Ability to work independently and manage complex projects. Nice to have: Experience in a fintech environment. Experience with advanced data science platforms. Read Less
  • Senior Data Scientist- Machine Learning  

    - San Francisco County
    The Role The Risk Data Science team is looking for a Sr Staff Data Sci... Read More
    The Role The Risk Data Science team is looking for a Sr Staff Data Scientist to develop advanced machine learning models, guide measurement, strategy, and data-driven decision making to support credit underwriting for unsecured loans. The Sr Staff Data Scientist will work closely with Credit Risk, Product, Engineering, and Operations teams to design solutions and to innovate and continuously improve the unsecured loan underwriting models and enhance the loan origination process. These tasks involve researching, developing, and applying state of the art machine learning modeling methodologies to solve complex business problems. This role is very rewarding as your work will have a direct and immediate impact on the business’ profitability. What You’ll Do Research, develop, implement, and continuously improve machine learning models and strategies that support various credit underwriting for SoFi’s unsecured lending businesses Proactively identify opportunities to apply advanced machine learning and AI approaches (e.g., GenAI, Agentic Systems, Graph Modeling, etc) to solve complex business problems Contribute to the continuous improvement of internal modeling codebase to support rigorous, efficient, scalable, and consistent modeling practices Communicate and collaborate with business stakeholders effectively to understand business needs and pain points to deliver high quality ML models that help propel business forward Collaborate with Model Risk Management team to demonstrate models are developed with high level rigor that satisfy Model Risk Management and Governance requirements Partner with the Product and Engineering teams for model deployment Perform ongoing monitoring of the models through the construction of dashboards and KPI tracking Present model performance and insights to Credit, Risk, and Business Unit leaders What You’ll Need Bachelor's degree and a minimum of 12 years of proven quantitative behavioral modeling experience, or in lieu of a degree, a combined minimum of 12 years of higher education and/or work experience, including a minimum of 8 years of ML modeling experience. PHD preferred Excellent knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning. These methods include (but not limited to) regression, clustering, outlier detection, novelty detection, decision trees, nearest neighbors, support vector machines, ensemble methods and boosting, neural networks, deep learning and its various applications. Continuously follow the advancement of machine learning and artificial intelligence to update your knowledge and skills in order to solve business problems with the most efficient methodologies Strong programming skills in Python Strong knowledge of databases and related languages/tools such as SQL Effective communication skills and ability to explain complex models in simple terms Nice To Have Experience in a financial organization Experience with model documentation and delivering effective verbal and written communication Experience in working closely with Product, Engineering, and Model Risk Management teams Read Less
  • Senior Back End Engineer, Crypto  

    The Role: We are seeking a Senior Software Engineer to join our team.... Read More
    The Role: We are seeking a Senior Software Engineer to join our team. SoFi is building out a new team to develop crypto products and services for our members. Recent developments made a path for SoFi to begin to re-enter the space and expand on our product offerings with intuitive, secure and fully featured products across crypto Investing, Transfers, Payments, Custody and beyond. On our team, you will be in the middle of it all – implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery, and is a good mentor and co-worker. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution. At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. What You'll Do: Lead the development and testing of system components/services, code and design reviews Participate in shaping the technical architecture of the product Help translate user stories into technical solutions Deliver highly available and scalable services in a production environment Mentor other engineers, support the technical culture, and help grow the team Generate ideas for new initiatives and technologies Communicate with project leads, product managers and other software developers What You'll Need: Bachelor’s Degree, ideally in a technical field, but we understand great engineers come from all sorts of different backgrounds and also consider relevant work experience 5+ years programming experience, ideally on a modern stack Our core stack is Kotlin / Spring / Elixir / PostgreSQL, but you don't have to be an expert in any of these. 4+ years programming experience in similar technologies and an understanding of relational databases and ORMs suffices Willingness to roll up your sleeves, collaborate with others and get stuff done Strong sense of responsibility; driving a project from inception to completion Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture Experience working in a collaborative coding environment (and git specifically), refining designs together, writing tests, working through code reviews and managing pull requests Nice to Haves: Understanding of blockchain fundamentals and distributed ledger technologies Hands-on experience working with digital assets (e.g., Bitcoin, Ethereum, stablecoins) Familiarity with custody, settlement, and clearing of crypto transactions Knowledge of crypto-specific regulatory environments (e.g., SEC, CFTC, MiCA, etc.) Exposure to crypto trading platforms, market data, and DeFi protocols Experience integrating with or building services using crypto infrastructure providers (e.g., Fireblocks, Bitgo, Zero Hash, Anchorage) Awareness of Web3 trends, including NFTs, DAOs, and Layer 2 solutions Prior work in or collaboration with crypto-native companies or fintechs Comfort with cryptographic concepts such as wallets, keys, and signatures Enthusiasm for the evolving digital asset ecosystem and its potential impact on financial services Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany