Position Overview:
We are seeking an experienced highly motivated and customer-oriented Assistant Manager to join our team at CHARLOTTE Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming, and training services. As the Assistant Manager, you will play a key role in overseeing the day-to-day operations of the facility, ensuring high standards of pet care, staff performance, customer service, and operational efficiency. You will assist the Facility Manager in creating a positive, productive environment for both the team and the pets we care for.
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Key Responsibilities
Staff Management
Manage team members in daily tasks ensuring proper delegation of work while meeting daily goals.Train, coach, and provide feedback to Associates while addressing and resolving employee concerns or conflicts.Ensure that staffing levels are maintained according to business needs.Make decisions in the absence of the manager and in line with company policies.Customer Service
Maintain high standards of customer service while handling escalated customer issues or complaints. Ensure the team follows company protocols to ensure customers receive prompt, courteous and efficient service.Operational Efficiency
Oversee daily operations and ensure smooth functioning.Ensure the workplace is clean, organized, and compliant with health and safety standards.Assist in managing schedules and shifts for optimal coverage.Sales & Financial Management
Assist in meeting or exceeding sales targets and KPIs.Help manage budgets, track expenses, and ensure cost efficiency.Perform cash handling, deposits, and reconciliation procedures while maintaining accurate records of all transactions.Training & Development
Provide training for new hires and ongoing development for existing team members.Monitor performance and identify areas for improvement.Compliance & Reporting
Ensure compliance with company policies, procedures, and regulations.Complete daily, weekly, and monthly reports on sales, inventory, and staff performance.Monitor and enforce safety policies and ensure a safe work environment.Leadership & Team Morale
Lead by example and motivate the team to achieve goals.Foster a positive, inclusive, and productive work culture.Meet one on one with associates on a regular schedule to promote open communication.Recognize and reward outstanding team performance.Administrative Duties
Support the manager in handling paperwork, reports, and other administrative tasks such as: scheduling, payroll and employee records.Ensure compliance with all company documentation and filing systems.________________________________________________________________________
Qualifications:Experience:
Minimum of 2+ years in a supervisory or leadership role in the pet care industry.Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable.Skills:
Strong leadership and team management skills with the ability to motivate and develop staff.Excellent customer service and communication skills.Ability to handle multiple tasks and prioritize in a fast-paced environment.Strong problem-solving skills and ability to make decisions independently.Basic financial management skills, including cash handling and budget oversight.Knowledge of pet care standards, including animal behavior, grooming, and safety protocols.Personal Attributes:
Passion for animals and their well-being.Strong organizational and time-management skills.Friendly, approachable, and professional demeanor.Ability to work weekends, evenings, and holidays as needed.Physical Requirements:
Ability to lift and carry up to 50 lbs.Ability to stand, bend, and move for extended periods.Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety.Job Type: Full-time
Benefits:
401(k)Dental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insuranceOn-the-job trainingOpportunities for advancementPaid time offPaid trainingProfessional development assistanceReferral programTuition reimbursementVision insuranceShift:
8 hour shiftDay shiftEvening shiftMorning shiftWork Days:
HolidaysMonday to FridayRotating weekends Read LessSocial Pet Hotel & Daycare is looking to hire full-time Dog Daycare Attendants at our Pineville and Charlotte locations. Are you a seasoned pet care professional with pet care experience? Do you have a love for ALL dogs, no matter the breed? Is working with animals your dream job and providing exceptional customer service your passion? Do you want to work for a company that cares about its employees? If so, please read on!
This full-time Enrichment Specialist position starts at $15-$16/hour, plus TIPS after your initial onboarding period. We provide incredible benefits and perks for all employees, including performance-based bonuses, employee discounts, free doggy daycare while on shift, 12 free nights of lodging, all after your first successful 60 days. Additionally, we offer full-time employees medical benefits, paid time off (PTO), a 401(k), education reimbursement, and opportunities for career growth. If this sounds like the right opportunity for you to hone your pet care skills, apply for this animal care position today!
ABOUT SOCIAL PET HOTEL & DAYCARE
We are a family-owned pet hotel & daycare which offers the best choices for doggy daycare, boarding, grooming, and training in Charlotte, Northlake, and Pineville, NC. We offer daycare options including small group play and one-on-one enrichment activities; a variety of comfortable boarding accommodations with personalized amenities; and spa services ranging from a basic bath, brush, and nail grind to a full pup makeover. We support dog parents by identifying each dog's personality traits, prior experiences, behavior, and level of athleticism so we can create a program that truly benefits each individual dog.
We support our people so that they can focus on providing the attention, care, and love that our clients' furry kids deserve. Our amazing staff is at the center of our ability to enrich the lives of dogs and the relationships they share with those who love them.
QUALIFICATIONS FOR A FULL-TIME DOG DAYCARE ATTENDANT
Must be 18 years or olderHigh school diploma or equivalentAbility to complete Fetch Find Training and Customer Service Training upon hireAbility to complete Pet CPR and First Aid Training within 6 months of hireAbility to become Fear Free Certified within 12 months of hireOption to become PACCC CertifiedPhysically capable of handling dogs of all sizesAbility to lift over 50 pounds, with or without assistanceFollow all safety procedures and protocolsOther duties as assignedAbility to stand for long periods of time in all weather conditionsCustomer service skillsA passion for animalsDo you enjoy assisting and caring for others, both humans and animals? Do you have excellent communication skills and the ability to work as part of a team? Can our furry clients and their human families depend on you? Are you a problem solver who is skilled at preventing problems before they happen? Would you be able to use your training to detect and then diffuse dog arousal, preventing aggression? If so, then you might just be perfect for this full-time Dog Daycare attendant position!
FULL-TIME WORK SCHEDULE
This Dog Daycare Attendant position requires a flexible schedule typically working 5 days a week. Must work WEEKENDS! We are open 7 days a week, so weekends and holidays are part of the job.
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