Cruise Terminal Guest Services Representative Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal). Essential Functions takes the initiative to assist guests. Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. Escorts and monitors guests pending boarding status or requiring additional documentation. Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established. Assists guests with locating luggage and completing lost luggage forms, when necessary. Reviews and verifies validity of all travel documents presented by guests for check-in. Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel. Performs other job related duties as assigned. Qualifications: Education: High School Diploma or equivalent. Experience: Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Sales experience is strongly preferred. Knowledge, Skills includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps. Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs. Ability to stoop, kneel, bend, crouch, lift or carry. Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions. Flexibility to work hours ranging from 5:00am 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned. Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
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