Cruise Terminal Agent Opportunity Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the new Philadelphia cruise terminal. SMS International Shore Operations is looking for talented individuals interested in working in a fun, fast-paced environment! Benefits Provided: Fun servicing Norwegian Cruise Line Part Time position Thursday and weekend availability is required! Pay rate of $18.50 per hour Strong computer/tablet skills preferred TWIC cards are required to work but not at time of Interview TWIC reimbursement Basic Purpose: This is a fast paced, high energy position requiring an enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port. Job Duties takes the initiative to assist guests. Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. Assists guests with locating luggage and completing lost luggage forms, when necessary. Reviews and verifies validity of all travel documents presented by guests for check-in. Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. Performs other job related duties as assigned. Education: High School Diploma or equivalent. Experience: Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Knowledge, Skills includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps. Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs. Ability to stoop, kneel, bend, crouch, lift or carry. Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions. Flexibility to work hours ranging from 5:00am 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned. Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
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