Job DescriptionJob DescriptionBenefits:
401(k)Bonus based on performanceFlexible scheduleHealth insurance
Smoothie Sailing LLCAN INDEPENDENT FRANCHISEE OF SMOOTHIE KING FRANCHISES, INC.
Shift Lead Job DescriptionEmployer: You are employed by Smoothie Sailing LLC. We are an independent franchisee of Smoothie King Franchises, Inc.
Job Purpose
Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.
Duties and Responsibilities
Composure
Thinks on their feet" at all times regardless of internal or external pressuresInforms General Manager to all problems or unusual matters of significanceAssists Team Members at the point of sale (POS) with upsellingDelegation
Ensures all Members of Team work together to maintain efficient store operationsAssists in Team Member management during scheduled shiftsDrive For Results
Supports and adheres to company standards for operations, marketing/communications and brand identityEncourages Team Members on shift to exceed goals and complete all checklist tasksEthics and Values
Fulfills cash handling and inventory reporting responsibilities with honestyIs trusted and relied upon with sensitive information from both their Team and General ManagerLives and promotes the culture, values, vision and mission of Smoothie KingDoes things the right way Exemplifies operational standards to Team Members when completing tasks around the storeGuest Focus
Is responsible for product and Guest Service experienceEnsures Guests purpose is met when smoothies are orderedGreets and engages with the Guest to provide a friendly experienceEnsures self and team on shift demonstrate Guest comes first attitudeBlends smoothie according to the recipe ticket for a consistent tasteSelf-Development
Is willing and looking to take on new tasks outside of their roleAsks for feedback from General ManagerTime Management
Shows up on time for workBalances personal life without interference to their work schedule at Smoothie KingTalks through checklist tasks with Team Members that need to be completed during the shift
Experience Requirements
6 or more months Guest Service experience in a restaurant or retail environment
Essential Job Functions
Ability to lead both by example and direction in a fast paced environmentAbility to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safetyAbility to follow procedures and willingness to comply with dress code requirementsAbility to keep the store clean and follow food safety regulationsAbility to operate a blender and POS cashier systemAbility to move boxes, weighing up to 55 lbs throughout the storeAbility to position self to bend, reach and scoop through assigned shiftsAbility to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 F
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