Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the Lexington area, including the LEX airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfactionFoster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.Installs, repairs and maintains equipment in the field; provides customer training as required.Must be able to respond to emergency and non-scheduled calls for service within established response time goals.Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeMaintains an accurate inventory of parts and tools.Maintains currency on all technical certifications.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Looks to senior level FSTs for knowledge growth and support when needed.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.Maintains clear and concise business communication proficiency, both oral and writtenEstablishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs while maximizing revenueMust submit expenses, time cards and other administrative tasks within the specified timelines.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as requiredQualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.This position may require a U.S. Personal Security Clearance.
OTHER REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires full body mobilityMust be able to work safely in varied environments and around dangerous industrial equipment'sWork Environment:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
The compensation for this position ranges from $74,360 - $100,540 per year. and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
#SDNA
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Company DescriptionSMITHS DETECTION – MAKING THE WORLD A SAFER PLACESmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the San Diego area, including the airport.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $67,760 - $91,630 $/yr (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Read LessSmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the San Francisco area, including the airport.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $67,760 - $91,630 $/yr (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Read LessSmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the Austin area, including the airport.
As a level two Field Service Technician, this individual must be team-oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays intermediate proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. Eagerness to work on special projects, some of high visibility, and/or in direct support of applicable project lead, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel or on an assigned shift, individual will provide assistance to the Technical Support staff. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Mentors lower level FSTs in order to improve their skill and knowledge of the equipment.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionFoster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.Installs, repairs and maintains equipment in the field; provides customer training as required.Must be able to respond to emergency and non-scheduled calls for service within established response time goals.Completes all scheduled maintenance within required deadlines.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeMaintains an accurate inventory of parts and tools.Maintains currency on all technical certifications.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Looks to senior level FSTs for knowledge growth and support when needed.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication proficiency, both oral and writtenEstablishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs while maximizing revenueMust submit expenses, timecards and other administrative tasks within the specified timelines.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.Qualifications
Education/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
The compensation for this position ranges from $ 75,240 - $101,860 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Company DescriptionSMITHS DETECTION – MAKING THE WORLD A SAFER PLACESmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $75,240 - $101,860 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
#SDNA
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Company DescriptionSMITHS DETECTION – MAKING THE WORLD A SAFER PLACESmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThe Program Manager is responsible for coordination and management of all activities, resources, systems and projects during the lifecycle of long term, ongoing programs. Achievement of key business metrics spanning order through delivery of products and/or services customer specifications, scope, cost, deadlines and quality, while meeting or exceeding Smiths’ financial objectives for revenue and profit and during the entire lifecycle of a program or project.
Responsibilities: Job duties to include but are not limited to;
Leads and is responsible for all contractual and programmatic deliverables through some or all phases of the aftermarket product life-cycle: from engineering / design, to testing and qualification, to sourcing and production, to deployment and commissioning, and even into the service and warranty phases.Coordinates regularly with key personnel from departments such as Sales, Technology, Sourcing, Production, Quality, and Field Service to ensure deliverables are being developed on time and within budget.Acts as the central point of contact for customer questions, concerns, and interactions. This includes the scheduling and hosting of formal calls and meetings, plus the informal management of customer requests outside the official meetings.Weekly forecasting of revenue activities to ensure corporate financial targets are achieved Develops and manages processes for the identification and resolution of key issues. Appropriately escalates unresolved issues in accordance with the Smiths governance model.Conducts risk assessment of program deliverables based on impact and probability, and takes action to mediate risk. Appropriately escalates risks in accordance with the governance model.Monitors program readiness for achieving deliverables, and makes necessary adjustments to achieve deliverables with compliance, on time, and within budget.In coordination with the sales representatives, analyzes and responds to Requests for Proposals (RFP’s), Requests for Quotes (RFQ’s), and Requests for Information (RFI’s) in accordance with Smiths criteria for program acceptance and rejection.Reports program status to all stakeholders including preparation and presentation of periodic status reports and monthly Program Management Reviews with the Executive Leadership Team.Reports and coordinates with Service Delivery teams functional KPIs and collaboratively works to continuously improve service delivery on aftermarket programs.Creates effective business communication encompassing technical proposals for customer requirements, business briefings, and presentations.Compliance with all applicable U.S. export control and security regulations.Complying with and promoting all relevant legal requirements & Smiths policies and procedures, including business ethics, data protection, and health & safetyCoordinates with Service Supply chain on stocking levels and critical use parts by analyzing part trends.Other duties assignedQualificationsEducation/training:
BS or BA degree in related technology or business management.PMP accreditation preferred.Experience:
At least 5 years’ program / project management experience. Experience with Field Service program environments.Knowledge/skills:
Experience managing a cross-functional team indirectly.Experience in Field Service Delivery of Capital Equipment.Understanding of global business and US specific government business.Understanding of service KPIs and uses data analytics to drive improvements in operational availability of deployed units. Initiates and drives projects that improve overall service performance.Ability to implement, lead, and direct program team in use of company or industry standards for program management & related processes.Understanding of Service Key Performance Indicators and analyzing data for trends to drive continuous improvement.Experience working in a highly matrixed organization.Previous experience in managing Aftermarket Field Service Delivery.Other Requirements:
Applicant must be a U.S. Person (citizen, green card holder or other permanent resident) and able to pass government background checks and/or security clearance(s).Background:
This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
The total compensation for this position ranges from $103,720 - $154,080.00/yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Company DescriptionSMITHS DETECTION – MAKING THE WORLD A SAFER PLACESmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionSUMMARY OF ESSENTIAL FUNCTIONS:
This position requires daily travel to locations in and around the Kenner Lousiana area, including the airport.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfactionFoster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.Installs, repairs and maintains equipment in the field; provides customer training as required.Must be able to respond to emergency and non-scheduled calls for service within established response time goals.Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeMaintains an accurate inventory of parts and tools.Maintains currency on all technical certifications.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Looks to senior level FSTs for knowledge growth and support when needed.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.Maintains clear and concise business communication proficiency, both oral and writtenEstablishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs while maximizing revenueMust submit expenses, time cards and other administrative tasks within the specified timelines.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as requiredQualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background:
This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.This position may require a U.S. Personal Security Clearance.
OTHER REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires full body mobilityMust be able to work safely in varied environments and around dangerous industrial equipment.Work Environment:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $63,800 - $87,560 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
#SDNA
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Company DescriptionSMITHS DETECTION – MAKING THE WORLD A SAFER PLACESmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $75,240 - $101,860 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
#SDNA
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Read LessEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Job DescriptionThis position supports on call work and requires travel. We are looking for someone to be located for primary assignment for Presido, TX, within a 1-2 hour radius of Presidio, TX. This person will also help provide backup support for Del Rio, TX, El Paso, TX, and Eagle Pass, TX.
Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfactionFoster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.Installs, repairs and maintains equipment in the field; provides customer training as required.Must be able to respond to emergency and non-scheduled calls for service within established response time goals.Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeMaintains an accurate inventory of parts and tools.Maintains currency on all technical certifications.Reviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Looks to senior level FSTs for knowledge growth and support when needed.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.Maintains clear and concise business communication proficiency, both oral and writtenEstablishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs while maximizing revenueMust submit expenses, time cards and other administrative tasks within the specified timelines.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as requiredQualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience:
Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills:
Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises:
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
Background:
This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
OTHER REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires full body mobilityMust be able to work safely in varied environments and around dangerous industrial equipment'sWork Environment:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
The total compensation for this position ranges from $64,680 - $87,560 yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.comor call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Read LessSmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.
Job DescriptionThis position requires daily travel to locations in and around the Omaha airport and surrounding area.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for meeting daily service repair needs and driving customer satisfactionInstalls, repairs and maintains equipment in the field; provides customer training as required.Documents all inspections, maintenance, repair work and submits paperwork in a timely basisOrder, install, and return parts and manages repair parts cycle timeReviews all logs for open issues and prepares formal reports to customers as necessary.Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibratedAssesses product/equipment performance based on field support data; recommends modifications or improvements.Seeks to provide technical support to customers and other service professionals as required.May participate in site surveys, pilot program service activities, attend meetingsPossesses basic technical knowledge on the company’s Trace and X-Ray technologies. Maintains clear and concise business communication, both oral and writtenEstablishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.Exercises every available measure to control and minimize costs.Travel, overtime and work hours other than Monday-Friday may be required.Comply with and ensure department compliance with Company health, safety and environmental policies.Comply with all applicable U.S. export control and security regulations.Other duties as required.QualificationsEducation/Training:
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required
Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation
PHYSICAL/MENTAL REQUIREMENTS:
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.Excellent customer service skills and the ability to handle stressful situations.Self-motivated, reliable, and accountable individualPossess excellent telephone skillsMust be able to lift/carry 80 lbs.Must be able to push/pull 200 lbs.Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.WORK ENVIRONMENT:
Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.
SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
HIRING SALARY RANGE: The compensation for this position ranges from $64,680 - $87,560 $/yr (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.com or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
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