PURPOSE
This role specializes in overseeing, mentoring, leadership, and advanced technical expertise in the operation, maintenance, and optimization of laboratory equipment and processes to support the organization in engineering experimentation and analysis.
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives.
• Participate in technical product evaluations by assisting with equipment selection and data acquisition capabilities of the equipment.
• Communicate technical knowledge, specification, and business direction to an extended audience of internal and external customers.
• Document laboratory operation, maintenance, and protocols accurately and comprehensively.
• Monitor and manage inventory levels of laboratory supplies and equipment parts.
• Define, create, and provide training on laboratory procedures and equipment.
• Install, manage and maintain laboratory equipment, including calibration, troubleshooting, and coordinating repairs of complex equipment issues.
• Research and report equipment upgrade and advancements, including lifecycle and prioritization, for the organization to consider.
• Define, create, and implement laboratory procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.
• Ensure laboratory operations comply with relevant standards, regulations, and safety protocols.
• Read, interpret, and create pneumatic and electrical schematics.
• Assist and mentor in building circuits for test set-ups and data acquisition.
• Troubleshoot pneumatic and electrical circuits.
• Create and input data utilizing corporate management system software that include drawings, equipment documentation, operations manuals, quotes, and procedure documentation.
• Perform guided and/or independent research on a variety of topics and provide summarized data results.
• Complete assigned tasks while providing suggestions for improving departmental processes.
• Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
• Participate on and/or lead teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training, customer support, or trade shows. (Less than 10%)
• All other duties as assigned.
• Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
• Associates degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Competent understanding of common assembly processes.
• Competent in operating and maintaining laboratory equipment and instrumentation.
• Competent understanding of mechanical and electrical systems.
• Competent in conducting research using corporate resources.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• Fluent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
• Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Fluent ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally
• 0+ years (preferred) relevant work experience.
PURPOSE
The purpose of this position is to oversee the day to day operations within the department as well as to work with accounting to provide all information required to complete journal entries. The Financial Analyst is also responsible for the analysis of data and the reporting of that data.
ESSENTIAL DUTIES
Research and prepare reports; analyze and explain variancesrepare reports for monthly Japan reporting packagePrepare, review and distribute monthly financial reports to cost centersAssist with annual budget processesSupport the Manager, Financial Reporting and Analysis in meeting the relevant reporting needs of the companyPerform ad hoc analysis as necessaryPrepare journal entriesEffectively communicate with SMC employees at all levels, including the executive teamAll other duties as temporarily or permanently assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT
Position requires extensive work using a computerMaintain seated posture for 8 or more hours per dayMay require evening and weekend work in response to the needs of the systems being supportedAbility to read, write, speak, and understand EnglishSome Travel may be required (15% or less)MINIMUM REQUIREMENTS
Bachelor’s degree in Business, Accounting, Finance or related fieldStrong attention to detail and interest in accuracyStrong organization skills, ability to multi-taskStrong communication skillsStrong analytical skillsMust be proficient in MS Excel (including Pivot Tables, Macros and formulas).Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.PURPOSE
The IT Project Manager provides leadership and support to the Global IT team by working closely with cross-functional business leads, technical teams, vendor partners, and peers to manage, plan, document, implement, and support internal and global initiatives. This role will manage all aspects of medium to complex global projects.
ESSENTIAL DUTIES
Plan and manage project strategy, tasks, teams, and resourcesFollow best practices, techniques, and tools for project planning, execution, ongoing milestone & deliverable tracking, risk assessment & mitigation, communication, and key performance metricsAdhere to project governance & oversight and help drive accountability to achieve project milestones and overall project outcomesIdentify and assess project risks, define mitigation strategies, and manage change with the stakeholder requirements to deliver results on-time and within budgetCommunicate project status and escalate issues as appropriate. Help ensure tradeoffs and priorities are well-understood by key stakeholders during decision makingConduct post project follow-ups to identify successful & unsuccessful project elements, and opportunities for improvementDetermine and manage stakeholder needs and expectationsHelp determine root cause of project impediments and develop corrective action plansAll other duties as assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT
Off-hour meetings and work to accommodate global time zonesCarry mobile phone during work and off-hoursCollaborative team environment in a shared workspaceGeneral office, computer room, warehouse, and factory areasInfrequent off-hours work and local/international travel as requiredAble to sit for extended periods of timeMinimum lifting requirements of 15 pounds
MINIMUM REQUIREMENTS
Bachelor’s Degree or equivalent verifiable education/work experience5+ years of success in a comparable roleProject Management certification preferredExcellent written and verbal communication skillsStrong attention to detail and interest in accuracyAbility to travel abroadCompany DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.PURPOSE:
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales Enablement team to create and maintain documentation for completing tasks in the CRM both for administrators and for end users. This role will serve as a subject matter expert for the CRM in conversations with all levels of CRM users and management. CRM Admin will Ensure the CRM system is managed effectively and that changes are implemented in a controlled and responsible manner in congruence with the purpose and policy of the organization.
ESSENTIAL DUTIES:
Conduct advanced technical troubleshooting in SugarCRM to resolve tickets and issues for end-users, managing portal cases and bug-fix requests with SugarCRM as needed
Answer questions for regional administrators and CRM champions globally to help support all global CRM end users
Create, develop, and maintain the core content of technical documentation, guides, training materials and support resources as it pertains to the CRM, in partnership with the sales education resource developer
Participate in enhancement planning discussions, helping to brainstorm solutions, set priority, and create a plan for solving the business need within the timeline.
Write and manage knowledge base articles and enhancement release notes to be used for CRM support purposes
Develop potential solutions for future enhancements of the CRM in a UAT environment and lead solution demonstrations
Build and manage reports, dashboards, and data integrations in the CRM to support business needs
Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements
Work cross-collaboratively with other SMC teams and CRM project teams to plan for CRM integrations and provide high-quality, data-driven insights to leadership.
Manage multiple short- and long-term projects simultaneously under changing and challenging constraints
Continuously develop and present innovative ideas based on a data driven approach to improve current business practices and to drive sales growth objectives
Other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT:
Maintain a sustainable posture in a seated position for prolonged periods of time.
Work requires extensive work using a computer
Some travel may be required (10% or less)
Responsibilities may require evening and weekend travel / work to support the needs of the business.
MINIMUM REQUIREMENTS:
Bachelor’s degree in a related field.
5 years of work-related experience
Experience supporting a CRM platform required (SugarCRM experience preferred)
Strong presentation skills, communication skills, and ability to work with senior management
Demonstrated success building relationships across all levels within an organization
Strong judgement skills and ability to work in an unstructured environment with minimal oversight.
Ability to maintain an advanced knowledge of various operational systems such as ERP, CRM, WMS, LCM, Helpdesk, Data Analytic software
Must be proficient in MS Suite products and like tools
Strong time management skills with ability to multi-task and complete work within set deadlines.
Excellent communication (oral and written) and problem-solving/troubleshooting
PURPOSE
This role is to provide embedded software engineering solutions and documentation support within the organization. This position requires creativity, innovation, electronic product design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.
ESSENTIAL DUTIES
Interpret internal and external customer requirements to meet desired outputs.Conduct technical product evaluations to identify potential modes of failure as defined by existing documentation and report results back to internal and external customers.Communicate technical knowledge, specification, and direction to internal and external customers.Develop software code for embedded processors and support applications.Read, interpret, troubleshoot pneumatic and electrical schematics.Develop, troubleshoot, and configure product communication protocols.Create and input data utilizing corporate management system software that include software documentation, code releases, and test reports.Perform guided research on a variety of topics and provide summarized data results.Complete assigned tasks using predefined departmental processes.Hands on technical support for both internal and external customers.Participate on a team to accomplish given tasks or processes.Travel mainly for the purpose of training, customer support, or trade shows. (Less than 10%)All other duties as assigned.Record daily activities.PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment.Ability to work in a stationary position for prolonged periods of time.Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.MINIMUM REQUIREMENTS
Bachelor’s degree in a computer science, computer engineering, electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.Novice understanding of the product development process.Novice understanding to apply project management principles, methodologies, and documentation.Novice understanding of Failure Mode and Effects Analysis (FMEA) processes.Novice in use of Integrated Development Environments and code repositories.Competent in use of common embedded programming languages.Novice understanding of schematics.Competent understanding of communication protocols.Novice in conducting research using corporate resources.Competent at efficient use of time to effectively plan and execute multiple duties.Competent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, Oscilloscope, etc.)Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)Competent ability to communicate utilizing corporate office software.Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.Competent ability to communicate, in English, with internal and external customers tactfully and professionally.Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.
This role is located at our US Headquarters in Noblesville, IN.
PURPOSE
This role provides electrical application technical support for internal and external customers. It requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in design and problem-solving, utilizing engineering first principles with an emphasis on system analysis, electrical solutions, and resource mentoring.
ESSENTIAL DUTIES
PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment.Ability to work in a stationary position for prolonged periods of time.Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.MINIMUM REQUIREMENTS
Bachelor’s degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.Novice understanding of the product development process.Competent understanding to apply project management principles, methodologies, and documentation.Novice understanding of CAE tools and results as applied to the product application process.Novice understanding of tolerance as it relates to design intent.Competent understanding of common industrial processes and/or controls.Competent understanding of material and component options by application.Competent understanding of schematics.Competent understanding of communication protocols.Competent in conducting research using corporate resources.Fluent at efficient use of time to effectively plan and execute multiple duties.Fluent in utilizing basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)Competent in utilizing advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)Fluent ability to communicate utilizing corporate office software.Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.4+ years (preferred) relevant work experience.Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.
PURPOSE
This role is to provide quality engineering, continuous improvement, and documentation support within the organization. This position requires creativity, innovation, mechanical systems design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles, as well as leading people and overseeing complex processes.
ESSENTIAL DUTIES
Interpret internal and external customer requirements to meet desired outputs.Communicate technical knowledge, specification, and direction to internal and external customers.Create and analyze data utilizing corporate management system software that include value stream KPIs, performance metrics, SPC data, failure analysis, CAD models and product documentation.Assist in oversite of quality system development.Complete required tasks for defined/undefined processes. Recognize need for additional process controls when process could use improvement.Coordinates technical support for both internal and external customers.Provide supplier quality assurance solutions, including supplier quality improvement, selection and assessments and corrective action follow-up.Lead a team to accomplish given tasks or processes.Travel for the purpose of training, customer support, or trade shows. (Less than 10%)Coordinate implementation of inspection and test procedures on the production floor, including training.Monitor compliance to Quality System requirements through internal auditing and corrective action follow-up.Provide guidance on the resolution on non-conforming material.Support and understand statistical process-control methods for engineering, production, and warehouse processes.Coordinate resolution of customer product complaints.Support the ISO 9001 based Quality System.Develop and implement cost of quality measurements to focus organization on continual improvementCoordinate customer complaints/requirements including supporting customer quality initiatives, visiting customer facilities to resolve issues and/or support QA requirements.Mentoring coworkers.Overseeing specialty accounts and/or processes such as coordinating internal audits, facilitating special customer requirements etc)Ability to lead other quality personnel.Assist with leading special projects within the company related to the QMSAll other duties as assigned to support company goals.PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment.Ability to work in a stationary position for prolonged periods of time.Capability to lift objects or equipment weighing up to 40 pounds with or without reasonable accommodation.Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.MINIMUM REQUIREMENTS
Bachelor’s degree in a mechanical or technical engineering discipline or, the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.Proficient understanding to apply project management principles, methodologies, and documentation.Proficient in organizing, training, and facilitating problem solving teams using statistical based, process improvement methods.Proficient understanding of Geometric Dimensioning and Tolerancing (GD&T).Competent understanding of tolerance as it relates to design intent.Competent understanding of common industrial processes and/or controls.Competent understanding of Failure Mode and Effects Analysis (FMEA) processes.Proficient at managing time to plan and execute multiple duties effectively.Proficient understanding of common assembly processes.Proficient in understanding schematics.Proficient in basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)Competent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, contour/roundness measuring instruments, etc.)Ability to provide quality planning input to new product introduction and special project teamsProficient ability to communicate utilizing corporate office software.Proficient ability to take verbal and/or written direction on tasks, training, or departmental / company policies.Proficient ability to communicate, in English, with internal and external customers tactfully and professionally.Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.PURPOSE
The Accounts Payable Clerk will be responsible for ensuring the accurate and timely processing of vendor invoices and payments in accordance with company policies and procedures. This role will ensure compliance with internal controls and assisting in maintaining up-to-date financial records related to accounts payable activities.
ESSENTIAL DUTIES
Process vendor invoices accurately and in a timely manner, ensuring proper coding and authorization.Match purchase orders, receipts, and invoices to verify accuracy and resolve discrepancies.Maintain vendor records and ensure all contact and payment information is up to date.Reconcile accounts payable transactions and assist with month-end and year-end closing activities.Respond to vendor inquiries and resolve payment issues professionally and promptly.Assist in the preparation of accounts payable reports and summaries for management.Ensure compliance with company policies, internal controls, and relevant accounting regulations.Support audits by providing documentation and responding to auditor requests.Contribute to process improvements in accounts payable workflows.Support financial projects and initiatives as assigned by the supervisor, contributing to cross-functional collaboration and timely execution.
All other duties as assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT
Working conditions are typical for an office environment.Work requires extensive work using a computer.Maintain seated posture/position for eight or more hours per day.Responsibilities may require evening and weekend work in response to needs of the systems being supported.
MINIMUM REQUIREMENTS
High school diploma or equivalent.1-2 years of experience in accounts payable or general accounting support preferred.Proficient in Microsoft Excel and accounting software.Strong accuracy in data entry and invoice processing.Effective communication skills for interacting with vendors and internal departments.Commitment to continuous learning and skillset development.Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.
PURPOSE
The Supervisor of the Inside Support Specialist Group is responsible for the daily supervision of a Single Point of Contact centralized support center. The supervisor will help to ensure the Inside Support Specialists are trained and have access to the appropriate tools to provide SMC customers with technical support while adhering to corporate objectives.
ESSENTIAL DUTIES
Ensure the expeditious delivery of accurate and courteous technical customer service at the departmental level.Take action to implement or make recommendations for the improvement of service levels.Promote customer self-service programs and tools in every applicable instance.Ensure that employee base is properly deployed to maximize productivity.Identify and close training gaps at the departmental level to ensure the delivery of quick, courteous, and effective customer support.Ensure adherence to systemic boundaries and operational guidelines/policies.Ensure acquisition, retention, and improvement of employees at the departmental level via continual proactive training and mentoring efforts.Provide reports and/or information in written and verbal form as requested, and at predefined intervals.Identify and implement measures to reduce operational costs within designated area of responsibility.Identify and escalate to manager, opportunities to reduce operational costs outside of designated area of responsibility.Directly and indirectly interact with internal/external customer base to resolve escalated issues related to order management, products, and services.Proactively interact with Sales Management to understand local, regional, national, and global market conditions/needs.Assume role and responsibilities of manager in his/her absence.Participate in the development and management of budgets at the departmental level.Conduct regularly scheduled employee evaluations.Provide Corrective Action Notices to designated employee base on an as needed basis.Take action to separate or make recommendations to separate employees on an as needed basis.Provide departmental representation and leadership for the development or execution of corporate projects.Execute additionally assigned tasks and responsibilities as prescribed by manager.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Sustained posture in a seated position for prolonged periods of time.Work in a fast-paced office environment.Work in a warehouse environment to support both customer needs and corporate projects on an as needed basis.Travel to SMC locations and customer locations.
MINIMUM REQUIREMENTS
Bachelor's degree in a related field or equivalent and relevant work experience.Two (2) years’ experience in an SMC customer support role, part of which is in an official supervisory capacity.Excellent communication (oral and written) and problem-solving/troubleshooting skills.Demonstrated leadership ability within a team-oriented environment.Ability to successfully complete the SMC ISS Technical Training modules.Ability to maintain an advanced knowledge of SMC operational systems and processes.Ability to maintain a general understanding of SMC sales strategies, sales goals, and sales tools.A clear understanding of SMC business models and practices.Strong time management and multitasking skills.Demonstrated ability to maintain integrity, composure, and confidentiality during and after engaging in compromising situations.A working knowledge of various computer applications/functions (i.e. spreadsheet, word processing, Internet navigation).Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.PURPOSE
The Channel Operations Coordinator will serve as a vital part of the organization in supporting strategic initiatives as well as work on ad-hoc projects. This position will assist with research and analysis of data related to various areas of the business, with the focus of aligning business strategy between SMC and its channel partners.
ESSENTIAL DUTIES
Duties include but are not limited to the following:
• Responsible for operational analysis, validation, cleansing, collection and reporting
• Retrieve and analyze information / data, including manual files, external websites and statistical metrics from various sources that support senior management decisions
• Respond to informational / data inquiries from various groups within the organization
• Create and publish regularly scheduled and/or ad hoc reports as needed
• Must be able to collect and track key program statistics and metrics, and monitor/measure program
performance, such as the Distributor Scorecard, Quarterly Business Reviews, and Annual Business Plan
• Centralization of Target account program documentation and evaluation
• Collaborate on Marketing initiatives by using a process which collects and funnels leads toward Channel Partners
• Evaluate Distributor Effective sales power to ensure it is in line with SMC corporate strategy
• Recommend financial and non-financial strategic alternatives and develop and maintain operational plans
• Liaise between indirect channel partners and all levels of SMC’s organization
• Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies and strength in market
• Communicate with channel partners on policy, product changes, and other formal business matters
• Support the Contract Administrative Group and Management in defining, evaluating, managing and ensuring compliance with policies and terms of contractual agreements with indirect channel (including Distributor Operations and Sales Policy, Rebate Agreements, Strategic Sales Programs etc.)
• Drive execution of operational and strategic internal and external audits
• Facilitate on-boarding of new distribution channels
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Position requires extensive work using a computer
• Maintain seated posture for 8 or more hours per day based on support needs
• May require evening and weekend work in response to the needs of the systems being supported
• Lift up to 20 pounds
• Some Travel may be required (15% or less)
MINIMUM REQUIREMENTS
• Bachelor’s degree in Business, Statistics, Economics or related field
• Minimum of 3+ years of experience with business systems, analytics, operations or related fieldwork
• Demonstrated experience in working with customers, identifying/understanding their needs and formally
documenting business requirements.
• Strong verbal, written, presentation, interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficient process improvement, project management and technical knowledge.
• Proficiency in MS Office, including MS Excel mastery
Company DescriptionSMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.