SMASHBURGER
Restaurant Manager
Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work & lifestyle!
Quarterly Bonus*Eligibility based off of time in position and average hours worked
*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
Restaurant Manager Responsibilities
Reporting to the Restaurant General Manager, our Restaurant Managers are the champions of better burgers! In this role you will:Manage the performance of multiple Shift Leaders (SL) and EmployeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, including the selection, development, and performance management of employeesReward and recognize employee performance that exceeds company standards Manage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage FSC operational standards daily Manage the guest experience metrics (NPS and OSAT) Ensure all food safety standards are followed and in compliance with all local health departmentsExemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesSupport routine management communication Follow COGS management procedures for food ordering and inventory Follow and ensures company cash policies to ensure minimal losses through theft or shortages Manage daily labor Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when neededManage local store marketing programs as assignedRestaurant Manager Requirements
1-2 years of Manager experience in restaurantsFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high and low temperatures
**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy
We use eVerify to confirm U.S. Employment eligibility. Read LessAt Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:
Taste Obsessed – Bring flavor into every shift
Premium Experience – Lead Boldly. Deliver Flawlessly
Stay Hungry – Literally & Figuratively
One Team! One Smash! – Smash Together
Do What’s Right – Act with honesty and consistency.
If this sounds like your kind of place, we’d love to have you on the team!
THE ROLE:
This role supports the Director of Operations/District Manager by overseeing the daily operations and performance of the restaurant location. Responsibilities include leading and developing Restaurant Managers, Shift Leaders, and team members while fostering a positive work environment and building future leaders. The position ensures proper staffing, training, and onboarding, manages employee performance and relations, and maintains compliance with company policies, food safety, and operational standards. Additionally, the role focuses on delivering excellent guest experiences, resolving customer concerns, managing financial performance such as labor, inventory, and operating costs, and driving sales through effective scheduling, community engagement, and local marketing initiatives.
What You’ll Do
Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.Oversee restaurant operations including staffing, scheduling, onboarding, training, and ensuring teams follow company policies, food safety standards, and operational procedures.Deliver an exceptional guest experience by modeling service standards, monitoring satisfaction metrics, and resolving guest concerns quickly and effectively.Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses while adjusting staffing and operations based on sales trends.Drive restaurant success through strong team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.What It Takes
1-2 years of Restaurant General Manager experience in restaurantsFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teamsExcellent attention to detailProven time management, consistency, and organizational skillsWhy You’ll Love It Here
High-Impact Role: Your leadership will shape the future of Smashburger and drive our success.Culture of Growth: We believe in leveling up—for our guests, our team, and ourselves.Work with Passionate People: Our team is all-in, committed to excellence, and ready to smash barriers together.Competitive Compensation & Perks: Because we value top talent who bring their A-game every day.Better Benefits: Build a better experience for you!Quarterly BonusGet Paid $ to Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *Paid time off – vacation and sick*Medical, Dental and Vision Options*401K match (21 and older)Flexible schedules in a fun, family friendly, team environmentEmployee Assistance ProgramFast track for career opportunitiesFree uniform
*Eligibility based off of time in position and average hours worked
*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy
We use eVerify to confirm U.S. Employment eligibility. Read LessSMASHBURGER
Shift Leader
Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work & lifestyle!
Tip share-earn up to $2/hr. extra in tipsGet Paid $ to Refer your Friends*RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *Flexible schedules in a fun, family friendly, team environmentMedical, Dental and Vision Options**Paid time off – vacation and sick**401K match (21 and older)Employee Assistance ProgramFast track for career opportunities and management experienceFree uniform**Eligibility based off of time in position and average hours worked
*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions
Shift Leader Responsibilities
Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:Manage the performance of both FOH & BOH employeesPromote a fun and positive work environmentManage the effectiveness of people focused processes and systemsProvide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training Reward and recognizes employee performance that exceeds company standardsManage with integrity the daily completion of operational check lists to include Line checks and uniform standardsOpening/closing check listsSafe and deposit logsManage the guest experience metrics (NPS and OSAT) Manage FSC operational standards dailyEnsure all food safety standards are followed & in compliance with local health depts.Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employeesManage the successful onboarding and training for all new employeesFollow COGS management procedures for food ordering and inventory Follow company cash policies to ensure minimal losses through theft or shortagesManage daily labor
Shift Leader Requirements
Previous Shift Leader Experience 90-day completion of train the trainer courseFlexible to work nights, weekends, and holidaysFollow Smashburger uniform standardsAbility to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulationsMust successfully complete Smashburger training programPossess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teamsPeople management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skillsHighly motivated, self-directed, and results drivenPhysical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.Ability to work in high temperatures
All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy
We use eVerify to confirm U.S. Employment eligibility. Read LessAt Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:
Taste Obsessed – Bring flavor into every shift
Premium Experience – Lead Boldly. Deliver Flawlessly
Stay Hungry – Literally & Figuratively
One Team! One Smash! – Smash Together
Do What’s Right – Act with honesty and consistency.
If this sounds like your kind of place, we’d love to have you on the team!
What You’ll Do
As a Cook, you’re at the heart of delivering our signature experience:
Prepare and cook menu items to recipe standardsEnsure food quality, accuracy, and efficiencyWork closely with teammates in a fast-paced kitchenMaintain cleanliness and food safety standardsOperate kitchen equipment (grills, fryers, knives)Follow systems for prep, stocking, and closingSupport team members and assist in the dining area as neededWhat We’re Looking For
No experience required—we’ll train you!Must be 16 years or olderAbility to stand for long periods and lift up to 50 lbsComfortable working in a fast-paced, high-heat environmentReliable and flexible schedule (nights, weekends, holidays)Team-oriented with strong communication skillsAble to follow safety, cleanliness, and company standardsAuthorized to work in the U.S. (E-Verify employer)Join a team that’s building something better—burgers, teams, and careers. Apply today!
Why Join Us?
Better Benefits for a Better You:
Earn extra with tip share (up to $2/hr)50% off mealsFlexible, team-friendly schedulesReferral bonusesMedical, dental & vision coverage*Paid time off*401(k) match (21+)Career growth and fast-track opportunitiesFree uniform & hat*Eligibility based on hours and tenure
The Company is dedicated to the principles of equal employment opportunity and to providing a professional work environment free from discrimination and harassment. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of any legally recognized basis including but not limited to: race (inclusive of traits associated with race, including but not limited to hair texture and protective hairstyles), sex (including pregnancy, lactation, childbirth or related medical condition), color, religious creed, marital status, national origin or ancestry, age, citizenship status, physical or mental disability, genetic information, sexual orientation, gender, gender identity, gender expression, military or veteran status, status as a victim of crime or abuse, or any other applicable status protected by federal, state, provincial or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
https://smashburger.com/job-applicant-privacy-policy
We use eVerify to confirm U.S. Employment eligibility. Read LessAt Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:
Taste Obsessed – Bring flavor into every shift
Premium Experience – Lead Boldly. Deliver Flawlessly
Stay Hungry – Literally & Figuratively
One Team! One Smash! – Smash Together
Do What’s Right – Act with honesty and consistency.
If this sounds like your kind of place, we’d love to have you on the team!
Why You’ll Love Working HereEarn extra with tip share (up to $2/hour)50% off delicious menu itemsFlexible schedules in a fun, team-focused environmentPaid time off, medical, dental & vision benefits*401(k) match (21+)Employee Assistance ProgramReferral bonusesFast-track opportunities for growth and leadership rolesFree uniform*Eligibility based on tenure and hours worked
What You’ll Do
As a Guest Service Expert, you’ll create great experiences for every guest by:
Greeting guests with a friendly, positive attitudeTaking accurate orders and handling paymentsMaking menu recommendations and upselling when appropriateKeeping the dining area clean and welcomingSupporting your team in a fast-paced environmentEnsuring every guest leaves satisfiedWhat We’re Looking ForNo experience needed—we provide trainingMust be at least 16 years oldStrong communication and teamwork skillsAbility to stand for long periods and lift up to 25 lbsAvailability for flexible hours, including nights, weekends, and holidaysCommitment to food safety and company standardsAll applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy
We use eVerify to confirm U.S. Employment eligibility. Read Less