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SMART TECH SKILLS LLC
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  • Infrastructure Services Manager - IAM  

    - Chicago
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationEvans... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Evanston, IL

    Experience Level
    Senior/Lead Level (8 or more years of experience)

    Role Overview
    The Infrastructure Services Manager – Identity & Access Management (IAM) leads the day-to-day operations, maintenance, and upgrade activities of a large enterprise Identity Infrastructure environment. This is an operationally focused role designed for a professional with a deep technical infrastructure background (such as Systems Administration, Infrastructure Engineering, or IAM Engineering) who has transitioned into a leadership capacity. The manager oversees a team of dedicated IAM engineers, orchestrates system upgrades, manages vulnerability remediations, and governs ITIL-based change management and production incident response. This is a hybrid contract opportunity for 12 or more months with the possibility of extension or conversion.

    Key Responsibilities


    Infrastructure Operations & Platform Management
    • Direct the day-to-day operations of the enterprise IAM infrastructure to ensure high availability, reliability, scalability, and security of authentication platforms.
    • Lead production incident management, outage response, and service restoration activities, driving root cause analysis and post-incident reviews.
    • Plan and coordinate complex infrastructure upgrades, database maintenance, and software lifecycle activities for enterprise identity services.
    • Support and manage Microsoft Windows Server infrastructure and Linux server environments hosting critical directory and authentication databases.

    Vulnerability Remediation & PKI Administration
    • Lead security vulnerability response initiatives, coordinate CVE remediation actions, and maintain a secure operating platform.
    • Oversee certificate lifecycle management and Public Key Infrastructure (PKI) components supporting identity services.
    • Coordinate hardware, operating system, and security patch maintenance windows with business stakeholders to minimize business disruption.

    ITIL Change & Service Management
    • Govern ITIL-based Change Management processes, conducting technical peer reviews for infrastructure modifications and verifying production readiness.
    • Create, organize, and maintain standard operating procedures (SOPs), runbooks, disaster recovery plans, and operational directories.
    • Support strategic infrastructure modernization projects, platform migrations, and vendor software upgrade cycles.

    Technical Team Leadership
    • Lead, mentor, and develop a team of three or more direct-report Infrastructure and IAM Engineers.
    • Manage operational planning, allocate tasks, prioritize incoming workloads, and conduct performance coaching.
    • Collaborate across Security, Platform Engineering, DevOps, and Enterprise Architecture teams to implement unified identity patterns.

    Required Qualifications
    • 8 or more years of professional experience in Infrastructure Engineering, Systems Administration, or IAM Infrastructure.
    • 3 or more years of experience managing infrastructure operations teams.
    • Experience directly supervising and mentoring three or more direct reports.
    • Strong experience administering and maintaining enterprise Microsoft Server environments.
    • Working knowledge of Linux server administration and operating system maintenance.
    • Experience coordinating and executing complex vendor software upgrades.
    • Experience managing certificates, keys, and Public Key Infrastructure (PKI) environments.
    • Experience identifying, prioritizing, and responding to security vulnerabilities (CVEs).
    • Strong experience governing ITIL Change Management processes and operational approval gates.
    • Experience leading critical production incident management, service restoration, and root cause analysis workflows.
    • Strong system-level troubleshooting and post-incident analysis capabilities.
    • Experience utilizing SIEM platforms to monitor operational and security logs.
    • Experience managing technical projects and coordinating infrastructure modernization initiatives.

    Preferred Qualifications
    • Hands-on experience supporting enterprise Identity & Access Management (IAM) platforms and directory services (such as Active Directory and Microsoft Entra ID / Azure AD).
    • Experience with Privileged Access Management (PAM) tools and Microsoft Identity solutions.
    • Professional certifications, including ITIL Certification or Project Management Professional (PMP) certification.

    Core Skills & Attributes
    • Exceptional leadership, mentoring, and workload prioritization capabilities to direct cross-functional engineering teams.
    • Strong communication and interpersonal skills to translate technical infrastructure risks into clear operational impacts for business stakeholders.
    • Analytical mindset with a high attention to detail, quality assurance, and system security.
    • Ability to balance rigorous day-to-day operational support with long-term strategic platform improvements.

    Flexible work from home options available.

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  • Junior Tester  

    - Columbia
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationColum... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Columbia, SC

    Experience Level
    Mid-Level (3 or more years of experience)

    Role Overview
    The Advanced Quality Assurance Analyst supports software testing, defect resolution, and systems validation initiatives for a major enterprise healthcare system modernization program within a state Medicaid agency. Working in collaboration with the Project Management Office (PMO), this role is responsible for executing tests on technical solutions to isolate and solve software issues. The analyst translates functional and technical requirements into comprehensive test cases, creates standard traceability matrices, and documents software defects to ensure high-quality, modern, and policy-compliant system delivery. This is a 12-month hybrid contract opportunity with a possibility of extension, requiring mandatory state-level criminal, credit, and E-Verify background screenings.

    Key Responsibilities


    Test Planning & Execution
    • Translate detailed functional specifications, technical designs, business requirements, and public health policy documentation into comprehensive test cases and scenarios.
    • Design, document, and execute functional, regression, smoke, usability, and boundary test cases under the direction of test leads and senior QA staff.
    • Perform rigorous manual testing on technical solutions to isolate, analyze, and diagnose software issues and functional errors.
    • Retest resolved defects to validate successful development remediation and system stability.

    Defect Management & Traceability
    • Participate actively in cross-functional defect triage sessions to assess, prioritize, and track software resolutions.
    • Create and maintain end-to-end SDLC traceability from test cases to requirements and software components, assisting in the generation of requirements traceability matrices (RTM).
    • Clearly communicate and document testing statuses, operational risks, and newly identified defects to platform engineers and PMO leadership.

    Documentation & Standards Governance
    • Create, organize, and maintain standard quality assurance documentation, test logs, and platform reports.
    • Demonstrate high proficiency in agency-specific test processes, SDLC methodologies, and QA management tools.
    • Align all testing activities with established IT governance standards, organizational policies, and release management schedules.

    Required Qualifications
    • 2 or more years of experience translating business requirements or policy documentation into detailed test cases and scenarios.
    • 2 or more years of experience applying manual testing techniques (such as functional, regression, smoke, usability, and boundary testing).
    • 3 or more years of experience and deep domain knowledge in healthcare operations, business processes, or Medicaid programs.
    • Bachelor's degree in a technical, business, healthcare, or related field (equivalent professional experience may be substituted in lieu of formal education).
    • Ability to successfully pass mandatory state-level background screenings, including criminal, credit, and E-Verify checks.

    Preferred Qualifications
    • 2 or more years of experience validating large-scale enterprise or e-business platforms.
    • 3 or more years of experience utilizing standard QA and DevOps tools (such as Jira, Azure DevOps, TestRail, or similar).
    • 3 or more years of prior experience working within standard Waterfall (SDLC) and Agile/Scrum delivery methodologies.
    • Technical and/or Project Management certifications from recognized industry organizations.

    Core Skills & Attributes
    • Excellent written and verbal communication skills to clearly convey testing outcomes and technical defects.
    • High attention to detail with a structured approach to documenting test results and tracking traceability.
    • Strong analytical, debugging, and problem-solving skills to isolate complex system anomalies.
    • Collaborative, team-oriented mindset with the ability to work productively on change-oriented enterprise projects.

    Flexible work from home options available.

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  • Business Analyst  

    - Tallahassee
    Job DescriptionJob DescriptionBenefits:Competitive salary LocationOnsi... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Onsite: Tallahassee, FL

    Experience Level
    Senior Business Analyst (5+ years of relevant experience)

    Role Overview
    The Business Analyst is responsible for supporting enterprise software initiatives focused on Microsoft business application platforms, including Dynamics 365 Case Management and the Power Platform. This role serves as the primary liaison between business stakeholders and technical teams, ensuring business requirements are accurately captured, documented, and translated into actionable solutions. The position plays a critical role in business process improvement, Agile delivery, testing coordination, and successful implementation of technology solutions.

    Key Responsibilities

    Business Analysis & Requirements Management
    Elicit, analyze, document, and validate business, functional, and technical requirementsConduct stakeholder interviews, workshops, and discovery sessions to gather requirements and define project objectivesDevelop user stories, acceptance criteria, business rules, and functional specificationsMaintain requirements traceability throughout the project lifecycle using Azure DevOpsPerform gap analysis and impact assessments for system enhancements and business process changesBusiness Process Modeling & Improvement
    Analyze existing business processes and workflows to identify inefficiencies and opportunities for improvementCreate process models, workflow diagrams, and business process documentation using UML, BPMN, and other modeling techniquesRecommend process improvements aligned with organizational goals and business needsSupport strategic transformation and modernization initiativesAgile Delivery & Product Support
    Work within Agile methodologies including Scrum and Feature Driven Design (FDD)Participate in backlog management, sprint planning, refinement sessions, reviews, and retrospectivesCollaborate with product owners, developers, architects, and QA teams throughout the development lifecycleEnsure requirements are development-ready and aligned with project prioritiesTesting & Quality Assurance

    Develop User Acceptance Testing (UAT) strategies, test cases, and test scenariosCoordinate and facilitate UAT activities with business users and stakeholdersValidate delivered solutions against documented requirements and acceptance criteriaSupport defect management, issue resolution, and solution validation activitiesMicrosoft Business Applications Support

    Support projects involving Microsoft Dynamics 365, Power Platform, and related technologiesAssist in translating business needs into platform capabilities and solution designsCollaborate with technical teams implementing workflow automation and business application solutionsParticipate in system rollout and post-implementation support activitiesDocumentation & Governance
    Develop and maintain comprehensive documentation including: Business Requirements Documents (BRDs)User StoriesProcess FlowsFunctional SpecificationsData ModelsBusiness RulesStandard Operating Procedures (SOPs)Ensure documentation adheres to organizational standards and governance requirementsStakeholder Engagement & Change Management
    Facilitate workshops and meetings to build consensus and clarify requirementsSupport change management, training, communication, and user adoption initiativesProvide ongoing support to business users and identify opportunities for continuous improvementPrepare status updates, project reports, and stakeholder communicationsMentoring & Team Support

    Coach and mentor team members and business staff on business analysis best practicesShare knowledge and support process improvement initiatives across the organizationParticipate in project meetings and contribute to successful project deliveryRequired Qualification
    Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience5+ years of experience as a Business Analyst on technology projectsExperience supporting software development and system implementation projectsStrong experience gathering, documenting, and validating business requirementsExperience creating user stories, acceptance criteria, and functional specificationsHands-on experience with Azure DevOps or GitHub for backlog and requirements managementExperience developing and executing User Acceptance Testing (UAT) activitiesExperience analyzing workflows and recommending process improvementsStrong knowledge of Agile methodologies including Scrum and Feature Driven DesignExcellent verbal and written communication skillsPreferred Qualifications
    Experience with Microsoft Dynamics 365, Power Platform, or similar business application platformsExtensive experience in business process modeling and process improvement initiativesExperience leading cross-functional teams and supporting large-scale project implementationsExperience with cloud-based platforms and enterprise architecture conceptsExperience with Power BI, Tableau, or other BI and analytics toolsExperience in government or public-sector environmentsStrong data analysis and reporting experienceProfessional certifications such as: CBAPPMI-PBACertified Scrum Master (CSM)Project Management Professional (PMP)Core Skills & Attributes
    Strong business analysis and requirements management expertiseExcellent facilitation and stakeholder engagement skillsAdvanced process modeling and workflow analysis capabilitiesStrong analytical and problem-solving skillsAbility to bridge business and technical teams effectivelyExcellent documentation and communication abilitiesStrong organizational and time-management skillsAbility to manage multiple priorities simultaneouslyCollaborative and team-oriented mindsetCommitment to quality, continuous improvement, and customer successAbility to influence decisions and build consensus across diverse stakeholder groupsKey Technologies & Methodologies

    Business Analysis Tools
    Azure DevOpsGitHubUMLBPMNMicrosoft VisioMicrosoft Platforms
    Dynamics 365Power PlatformPower AutomatePower AppsReporting & Analytics
    Power BITableauMethodologies
    Agile ScrumFeature Driven Design (FDD)SDLCUATChange ManagementBusiness Process ImprovementRequirements Traceability Management
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  • Master Electrician  

    - Columbia
    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanc... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Bonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time off
    Job Title: Master Electrician – Power Generation - Full-time Job Opportunity
    Location: Illinois & South Carolina


    Role Overview:
    We are seeking a licensed Master Electrician to support large-scale power generation and electrification projects across commercial, industrial, municipal, and renewable energy sectors. This role ensures electrical compliance, safety, and successful project execution, while supporting the transition to cleaner and more efficient energy solutions. You will act as a subject matter expert and Electrical Qualified Agent, working closely with project teams, contractors, engineers, and authorities having jurisdiction (AHJs).

    Key Responsibilities:
    Ensure all electrical work complies with state and local codes, safety standards, and regulations.Serve as the Electrical Qualified Agent for medium and low-voltage systems.Inspect installations, review designs, obtain permits, and maintain compliance documentation.Support projects including power generation, EV charging infrastructure, marine electrification, load bank testing, and renewable energy systems.Conduct site visits, safety audits, Job Safety Observations (JSOs), and assist in incident investigations.Maintain open communication with stakeholders, contractors, engineers, and AHJs.Promote a strong safety culture and continuous improvement.Travel frequently across licensed and reciprocal states. Qualifications & Experience:
    Active Master Electrician license in home state; willingness to obtain reciprocal licenses.7–10+ years’ experience in electrical or related fields.Strong knowledge of NEC, NFPA 70E, and OSHA regulations.Experience working with general contractors and multi-trade environments.Excellent communication, organization, and documentation skills.EVITP certification preferred (not mandatory). Additional Information:
    Frequent travel and on-site presence required.Responsibilities may evolve based on business and project needs.Commitment to safety, teamwork, and inclusion is essential.

    Flexible work from home options available.

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  • Senior Salesforce Developer  

    - Tallahassee
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationOnsit... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Onsite: Tallahassee, FL
     

    Experience Level
    Senior Level (10+ years of relevant experience)

    Role Overview
    The Applications Development Analyst is a senior Salesforce professional responsible for designing, developing, integrating, and supporting enterprise Salesforce solutions. This role works closely with business stakeholders, technical teams, and leadership to translate business requirements into scalable, secure, and high-performing Salesforce applications. The position provides technical leadership across Salesforce development, integration, automation, security, testing, deployment, and knowledge transfer activities while ensuring adherence to best practices and enterprise standards.

    Key Responsibilities
    Salesforce Development & Customization

    Design, develop, and maintain custom Salesforce applications and enhancementsDevelop Apex classes, triggers, service classes, batch Apex, queueable Apex, and scheduled jobsBuild and maintain Lightning Web Components (LWC) and Visualforce pagesCustomize Salesforce functionality to support evolving business requirementsOptimize Salesforce performance and scalability through best-practice development techniquesSalesforce Administration & Automation
    Configure Salesforce objects, fields, page layouts, validation rules, and business processesDesign and implement workflow automation using Salesforce Flow and other declarative toolsStreamline business operations through automated processes and system enhancementsSupport configuration management across development, testing, and production environmentsIntegration & API Development
    Design, develop, and support integrations between Salesforce and external systemsBuild and maintain REST and SOAP API integrationsConfigure data exchange processes and interface solutionsTroubleshoot integration issues and optimize data synchronization processesSecurity, Compliance & Governance
    Implement and maintain Salesforce security models, including profiles, permission sets, and role hierarchiesEnsure compliance with organizational security standards and Salesforce best practicesReview and optimize access controls and data-sharing configurationsSupport governance initiatives related to Salesforce development and deploymentRequirements Analysis & Stakeholder Engagement
    Conduct stakeholder interviews and discovery sessions to gather business and technical requirementsEvaluate existing Salesforce configurations, codebases, and integrationsTranslate business needs into technical designs and implementation plansProvide recommendations for system enhancements and process improvementsTesting, Release Management & Production Support
    Develop and execute unit testing and integration testing activitiesSupport User Acceptance Testing (UAT) and defect resolution processesTroubleshoot and resolve production issues and application defectsDeploy changes following established change management and release management proceduresSupport production deployments and post-deployment validation activitiesDocumentation & Knowledge Transfer
    Create and maintain technical documentation for customizations, integrations, and development standardsDocument solution designs, system configurations, and deployment proceduresConduct knowledge transfer sessions for internal technical teams and stakeholdersEnsure long-term maintainability and supportability of implemented solutionsRequired Qualifications
    Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field, or equivalent work experienceSalesforce Administrator CertificationSalesforce Platform Developer CertificationSalesforce Platform App Builder Certification10+ years of Salesforce platform design and development experienceExtensive experience with Apex programming and object-oriented design principlesStrong experience developing: Apex ClassesTriggersService ClassesBatch ApexQueueable ApexScheduled JobsAdvanced knowledge of Salesforce governor limits and optimization techniquesStrong expertise with SOQL and SOSL query development and optimizationExperience developing Lightning Web Components (LWC)Experience with JavaScript, HTML, CSS, and modern front-end development principlesExperience with Salesforce Flow and declarative process automationExperience working in technical leadership or lead developer rolesExperience supporting large-scale, complex Salesforce implementationsStrong understanding of Agile methodologies and Software Development Life Cycle (SDLC)Experience with Salesforce production deployments and troubleshooting deployment issuesPreferred Qualifications
    Experience serving as a Salesforce Technical Lead or Solution ArchitectExperience integrating Salesforce with enterprise applications and third-party platformsExperience with DevOps and Salesforce release management toolsExperience supporting public sector or enterprise environmentsExperience mentoring junior developers and leading technical teamsKnowledge of enterprise architecture, integration frameworks, and Salesforce best practicesCore Skills & Attributes
    Advanced Salesforce development expertiseStrong architectural and solution-design capabilitiesExcellent analytical and problem-solving skillsStrong understanding of enterprise integration patternsAbility to lead technical discussions and solution reviewsStrong stakeholder management and communication skillsAttention to detail and commitment to qualityAbility to manage multiple priorities and deadlinesCollaborative and team-oriented mindsetStrong documentation and knowledge-transfer capabilitiesHigh level of accountability and ownershipKey Technologies

    Salesforce Platform
    Salesforce AdministrationApexSOQLSOSLLightning Web Components (LWC)VisualforceSalesforce FlowProcess AutomationDevelopment & Integration
    REST APIsSOAP APIsJavaScriptHTMLCSSSecurity & Governance
    ProfilesPermission SetsRole HierarchiesSharing RulesData Access ControlsMethodologies
    AgileSDLCChange ManagementRelease ManagementUnit TestingIntegration TestingUser Acceptance Testing (UAT)
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  • Master Electrician  

    - Chicago
    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanc... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Bonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time off
    Job Title: Master Electrician – Power Generation - Full-time Job Opportunity
    Location: Illinois & South Carolina


    Role Overview:
    We are seeking a licensed Master Electrician to support large-scale power generation and electrification projects across commercial, industrial, municipal, and renewable energy sectors. This role ensures electrical compliance, safety, and successful project execution, while supporting the transition to cleaner and more efficient energy solutions. You will act as a subject matter expert and Electrical Qualified Agent, working closely with project teams, contractors, engineers, and authorities having jurisdiction (AHJs).

    Key Responsibilities:
    Ensure all electrical work complies with state and local codes, safety standards, and regulations.Serve as the Electrical Qualified Agent for medium and low-voltage systems.Inspect installations, review designs, obtain permits, and maintain compliance documentation.Support projects including power generation, EV charging infrastructure, marine electrification, load bank testing, and renewable energy systems.Conduct site visits, safety audits, Job Safety Observations (JSOs), and assist in incident investigations.Maintain open communication with stakeholders, contractors, engineers, and AHJs.Promote a strong safety culture and continuous improvement.Travel frequently across licensed and reciprocal states. Qualifications & Experience:
    Active Master Electrician license in home state; willingness to obtain reciprocal licenses.7–10+ years’ experience in electrical or related fields.Strong knowledge of NEC, NFPA 70E, and OSHA regulations.Experience working with general contractors and multi-trade environments.Excellent communication, organization, and documentation skills.EVITP certification preferred (not mandatory). Additional Information:
    Frequent travel and on-site presence required.Responsibilities may evolve based on business and project needs.Commitment to safety, teamwork, and inclusion is essential.

    Flexible work from home options available.

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  • Project Lead  

    - Austin
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationAusti... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Austin, TX

    Experience Level
    Senior Level (10 or more years of experience)

    Role Overview
    The Technical Project Manager supports a data engineering initiative and an artificial intelligence (AI) adoption program within an enterprise environment. This role is responsible for the planning, coordination, requirements gathering, business analysis, specification development, project monitoring, and system implementation of moderate to complex data solutions. Acting as a vital facilitator, the manager ensures alignment between business, engineering, data, and AI stakeholders while managing cross-functional timelines and deliverables. An active Project Management Professional (PMP) certification is required.

    Key Responsibilities


    Project Planning & Strategy
    • Develop, maintain, and execute comprehensive project plans, defining project scope, operational objectives, milestones, timelines, and success metrics.
    • Conduct detailed resource planning, project budgeting, financial forecasting, and fiscal status reporting across active projects.
    • Rely on extensive experience and judgment to plan and accomplish goals, independently executing a variety of complicated and creative tasks.

    Data Engineering & AI Adoption Support
    • Support data engineering projects and AI/ML adoption programs by tracking deliverables and ensuring alignment between business partners, data engineers, and AI stakeholders.
    • Oversee the planning, modeling, and delivery of data architecture, data modeling, and data warehousing initiatives.
    • Facilitate big data, business intelligence, and analytics projects within complex, cloud-enabled enterprise environments.
    • Utilize a working knowledge of SQL, database technologies, and cloud platforms to assist in technical project planning, estimation, and issue resolution.

    Cross-Functional Coordination & Operations
    • Coordinate cross-functional teams, external vendors, analysts, and business partners to manage timelines and maintain execution schedules.
    • Utilize project management tools such as Jira, Azure DevOps, MS Project, or Smartsheet to track and report on deliverables.
    • Conduct requirement gathering sessions, document specifications, author project charters, and log post-implementation lessons learned.

    Required Qualifications
    • 10 or more years of experience leading technical projects or programs in data, analytics, and cloud environments.
    • 10 or more years of experience leading data architecture, data modeling, and data warehousing initiatives from planning through delivery.
    • 10 or more years of experience managing business intelligence, big data, and analytics projects in complex enterprise environments.
    • 10 or more years of experience supporting healthcare data initiatives (familiarity with standards such as FHIR, CCDA, and HL7 is highly desirable).
    • 10 or more years of working knowledge of SQL and database technologies to support project planning, technical estimation, and issue resolution.
    • 10 or more years of experience translating complex technical and database concepts for business and executive audiences.
    • 10 or more years of experience managing cross-functional teams, external vendors, and complex project timelines.
    • 10 or more years of experience collaborating effectively with data engineers, software developers, analysts, and business partners.
    • 10 or more years of experience defining project scopes, objectives, milestones, timelines, and success metrics.
    • 10 or more years of experience managing project budgets, forecasting, resource planning, and financial status reporting.
    • 10 or more years of professional proficiency utilizing project management tools such as Jira, Azure DevOps, MS Project, or Smartsheet.
    • 10 or more years of experience authoring detailed project plans, charters, schedules, and lessons learned.
    • 10 or more years of working knowledge of cloud platforms, data systems, or enterprise-class applications.
    • 10 or more years of experience exhibiting a proactive leadership style with strong attention to detail and the ability to work independently.
    • Active Project Management Professional (PMP) certification is required.

    Preferred Qualifications
    • 8 or more years of experience in healthcare or other highly regulated environments, including familiarity with compliance, security, and data governance.
    • 8 or more years of experience in the healthcare industry.
    • 8 or more years of experience facilitating workshops and consulting with diverse organizational stakeholders.
    • 8 or more years of fundamental understanding of information management principles, IT processes, SDLC, enterprise architecture, and technologies.
    • 3 or more years of experience supporting artificial intelligence (AI), advanced analytics, or digital transformation initiatives at the program or project level.
    • Active technical certifications such as TOGAF, Cloud Solution Architecture, Azure/AWS/GCP, PgMP, PMI-ACP, or SAFe.

    Core Skills & Attributes
    • Highly advanced written and verbal communication skills to engage with stakeholders at all levels of the organization.
    • Strong technical aptitude to adapt to rapidly changing cloud trends, data pipelines, and AI/ML adoption programs.
    • Proactive leadership style with strong facilitation, consulting, and negotiation capabilities.
    • Outstanding attention to detail, organization, and independent task execution.

    Flexible work from home options available.

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  • Scrum Master  

    - Columbia
    Job DescriptionJob DescriptionLocationColumbia, SC.Experience LevelMid... Read More
    Job DescriptionJob DescriptionLocation
    Columbia, SC.

    Experience Level
    Mid–Senior Level (3 or more years of experience)

    Role Overview
    An experienced Scrum Master is needed to guide daily activities within a state administration's division of enterprise applications. This position is responsible for facilitating and coordinating Agile Scrum processes, removing operational impediments, and driving collaboration across cross-functional teams. Working closely with product owners, technical developers, and business stakeholders, the Scrum Master ensures projects and operational sprints progress on schedule, within budget, and to the highest standards of quality. This is a 12-month fully onsite contract opportunity with a possibility of extension.

    Key Responsibilities


    Scrum Facilitation & Agile Ceremonies
    • Facilitate and coordinate core Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, backlog refinements, and retrospectives.
    • Ensure project and development teams adhere strictly to established Scrum frameworks, Agile principles, and operational values.
    • Drive continuous process improvement by leading feedback sessions, identifying delivery bottlenecks, and coaching team members.

    Operational Execution & Project Management
    • Collaborate with product owners and developers to manage task backlogs, resource allocations, and operational sprints.
    • Monitor and manage project lifecycles using hybrid methodologies that combine Agile sprints with Waterfall project phases.
    • Track, analyze, and report on key performance indicators (KPIs) and operational metrics to ensure high-quality product delivery.

    Stakeholder Communication & Risk Mitigation
    • Proactively identify and remove platform impediments, technical dependencies, and team blocks that threaten timeline progression.
    • Communicate project status, resource constraints, operational risks, and system issues clearly to cross-functional stakeholders.
    • Partner with senior leadership to align team deliverables with high-level organizational goals, budget parameters, and timelines.

    Required Qualifications
    • 3 or more years of professional experience serving in a Scrum Master role.
    • 3 or more years of experience utilizing Azure DevOps to manage backlogs, sprints, and task tracking.
    • 3 or more years of experience leading core Scrum ceremonies (such as daily stand-ups, sprint planning, backlog refinement, and retrospectives).
    • 3 or more years of experience with database querying and database programming concepts.
    • 3 or more years of experience utilizing standard Agile project management tools.
    • 3 or more years of experience managing technical projects under hybrid methodologies (combining Agile and Waterfall frameworks).
    • Verifiable Bachelor's degree (open field of study).
    • Ability to pass comprehensive public sector background screenings, including criminal history, credit history, driving record, drug screening, and E-Verify checks.

    Preferred Qualifications
    • Professional Agile certifications, such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM).
    • Prior experience working within state or federal government technology environments.
    • Experience working with Enterprise Resource Planning (ERP) platform implementations.

    Core Skills & Attributes
    • Strong knowledge of Agile Scrum principles, frameworks, and system optimization practices.
    • Advanced problem-solving and analytical capabilities to identify and resolve team blockers.
    • Excellent verbal and written communication skills to deliver status updates, facilitate meetings, and mentor team members.
    • Exceptional leadership, coaching, and stakeholder management skills to foster a collaborative team culture.

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  • Cybersecurity Data Protection Analyst  

    - Columbia
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationColum... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Columbia, SC.

    Experience Level
    Mid-Level (3 to 5 or more years of experience)

    Role Overview
    The Cybersecurity & Data Protection Analyst supports an enterprise state agency's information security and data governance program. This role focuses on safeguarding sensitive information, monitoring insider risk vectors, and securing artificial intelligence implementations (such as Copilot and AI DSPM). Operating within a hybrid framework, the analyst is responsible for monitoring Data Loss Prevention (DLP) alerts, evaluating third-party vendor security postures, performing compliance audits, and investigating unauthorized access or data exposure incidents. This is a 12-month contract opportunity with a possibility of extension, requiring mandatory state-level criminal, credit, and E-Verify background screenings.

    Key Responsibilities


    Data Protection & Governance
    • Monitor and administer Data Loss Prevention (DLP) policies and controls, investigating potential data loss, exposure, and unauthorized access events.
    • Support Data Security Posture Management (DSPM) initiatives to secure sensitive data utilized by AI and Copilot systems.
    • Track and audit the movement, storage, and sharing of sensitive information, assisting in data classification and handling standards.
    • Collaborate with data owners and stewards to support agency-wide data governance and information protection initiatives.

    Security Monitoring & Incident Response
    • Review, analyze, and triage security alerts generated by DLP platforms, insider risk systems, and data security consoles.
    • Investigate suspicious activity involving sensitive information, maintaining detailed records and documentation of all findings.
    • Escalate validated security incidents according to established agency incident response procedures, assisting in containment and recovery efforts.

    Insider Risk & Vendor Management
    • Monitor Insider Risk Management alerts and cases to investigate potential policy violations while maintaining strict confidentiality and proper chains of evidence.
    • Recommend corrective actions and risk mitigation strategies to address insider threat vectors.
    • Participate in third-party vendor security assessments, reviewing security documentation, audit reports, and questionnaires to identify risks.

    Security Auditing, Compliance, & Collaboration
    • Support cybersecurity compliance audits and control validation reviews by collecting and analyzing evidence for regulatory requirements.
    • Work collaboratively with both technical and non-technical staff to address data security concerns and implement solutions.
    • Prepare status reports, security metrics, and presentations regarding risk trends for agency leadership.

    Required Qualifications
    • 3 to 5 or more years of experience supporting enterprise cybersecurity operations, including threat monitoring, incident response, and risk analysis.
    • 3 or more years of hands-on experience working with data protection technologies (such as DLP, insider risk management tools, and data security posture management for AI).
    • 3 or more years of experience reviewing and triaging data-related security alerts, analyzing sensitive data movement, and documenting findings.
    • 3 or more years of experience collaborating with technical and non-technical teams to resolve security issues and support data security improvements.
    • Foundational cybersecurity certification (such as CompTIA Security+ or GIAC Security Essentials [GSEC]) is required.
    • Bachelor’s degree in cybersecurity, information technology, computer science, or a related field (equivalent professional experience may be considered).
    • Ability to successfully pass mandatory state background screenings, including criminal, credit, and E-Verify checks, and sign an agency confidentiality agreement.

    Preferred Qualifications
    • Experience working with AI-driven security tools (such as Cortex) and DSPM platforms designed to manage sensitive data used by AI systems.
    • Practical experience fine-tuning DLP policies, refining insider risk alerts, or supporting enterprise data governance programs.
    • Familiarity with Azure cloud security, identity-based access controls, conditional access policies, and security automation or scripting.
    • Professional certifications such as Microsoft SC-100, SC-200, CEH, or an Associate-level CISSP.

    Core Skills & Attributes
    • Strong analytical and problem-solving abilities with a high attention to detail and data accuracy.
    • Excellent communication and presentation skills, with the ability to convey complex technical risks to non-technical business partners.
    • Strong stakeholder management skills to work effectively across cross-functional teams.
    • Ability to work productively and independently in a remote/hybrid environment while maintaining strict confidentiality and proper chain of evidence procedures. 

    Flexible work from home options available.

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  • Lead UX Researcher  

    - Boston
    Job DescriptionJob DescriptionBenefits:Competitive salaryLocationHybri... Read More
    Job DescriptionJob DescriptionBenefits:
    Competitive salary
    Location
    Hybrid: Boston, Massachusetts

    Experience Level
    Senior Lead Level (8+ years of relevant experience)

    Role Overview
    The Experience Design and Research Lead will lead the application of people-centered design, user research, service design, and experience strategy practices in support of a large-scale eProcurement modernization initiative. This role is responsible for defining and advancing the future-state user experience vision, service architecture, and design strategy while ensuring solutions align with constituent needs, business objectives, accessibility requirements, and technical capabilities.

    The position serves as a strategic partner to product managers, business leaders, architects, technical teams, and vendors, guiding the development of intuitive, accessible, and effective digital experiences that improve service delivery and organizational outcomes.

    Key Responsibilities
    Experience Strategy & Service Design
    Lead experience strategy, service design, and user experience initiatives for the enterprise eProcurement platformDefine future-state constituent experience vision, experience architecture, and service design strategiesAlign user needs, business objectives, operational workflows, policy requirements, accessibility standards, and technical constraintsEstablish experience principles, standards, and frameworks that guide solution deliveryUser Research & Customer Insights
    Plan, facilitate, and conduct qualitative and quantitative user research activitiesGather and analyze constituent feedback, behavioral insights, and user needsLead discovery efforts to identify opportunities for service improvements and digital transformationTranslate research findings into actionable recommendations and design decisionsExperience Architecture & UX Design
    Develop and maintain experience artifacts including: PersonasJourney mapsService blueprintsExperience modelsInformation architecture diagramsTask flowsWireframesPrototypesExperience requirementsDesign end-to-end user experiences that are intuitive, scalable, and accessibleGuide iterative design, testing, evaluation, and refinement activitiesProduct & Roadmap Collaboration
    Partner closely with product managers, product owners, architects, vendors, and business stakeholdersSupport product roadmap development and prioritization effortsFacilitate design workshops and collaborative working sessionsEnsure user experience goals are integrated throughout the product lifecycleUsability, Accessibility & Quality
    Establish experience quality standards, accessibility expectations, and usability criteriaEnsure solutions comply with accessibility and inclusive design standardsDevelop experience measurement frameworks and success metricsReview project deliverables to ensure alignment with constituent needs and design objectivesGovernance & Stakeholder Management
    Present findings, recommendations, risks, and design decisions to leadership and stakeholdersDocument experience decisions and ensure alignment across project workstreamsIdentify and communicate design trade-offs and implementation considerationsBuild consensus among diverse stakeholder groupsAI-Enabled Experience Design
    Participate in AI-enabled product and service design initiativesEvaluate opportunities to leverage AI capabilities to improve user experiences and business outcomesSupport design approaches for AI-enabled workflows, automation, analytics, search, and decision-support capabilitiesEnsure AI-powered experiences remain user-centered, accessible, and understandableRequired Qualifications
    8+ years of experience leading and executing user experience design, service design, and experience research initiativesExpertise in people-centered design methodologies and best practicesExperience in: Experience ArchitectureUser Experience DesignService DesignUser ResearchInteraction DesignContent DesignRapid PrototypingAccessibility and Inclusive Design3+ years leading experience strategy, experience research, and service design efforts for large enterprise platforms or digital productsExperience translating research findings and business requirements into: PersonasJourney MapsService BlueprintsInformation ArchitectureWireframesPrototypesTask FlowsUsability RequirementsExperience collaborating with product teams, business stakeholders, technical teams, and vendorsExperience working within AI-enabled solution environments and digital transformation initiativesStrong workshop facilitation, stakeholder engagement, and consensus-building skillsExcellent verbal, written, analytical, and presentation skillsPreferred Qualifications
    Experience with public-sector digital transformation initiativesExperience supporting procurement, ERP, financial, licensing, grants, permitting, or other workflow-intensive enterprise systemsExperience modernizing legacy systems into cloud-based or modular platformsExperience working within governance-driven environmentsFamiliarity with: Accessibility standards (WCAG)Inclusive DesignPlain Language principlesPrivacy and Security requirementsRecords Retention policiesPublic-sector governance processesExperience measuring adoption, usability, effectiveness, and customer experience outcomesExperience evaluating AI-enabled automation, analytics, reporting, search, and decision-support capabilitiesExperience designing solutions that support multiple user populations, including internal staff, external users, executives, oversight teams, and the publicCore Skills & Attributes
    Strategic thinking with strong user-centered design expertiseDeep experience in service design and customer journey optimizationExcellent research, analysis, and problem-solving capabilitiesStrong facilitation and workshop leadership skillsAbility to translate complex business challenges into intuitive experiencesStrong stakeholder management and influence skillsAbility to balance user needs, business goals, policy requirements, and technology constraintsExceptional communication and storytelling abilitiesStrong collaboration across business, product, and technical teamsContinuous improvement mindset focused on measurable outcomesAbility to challenge assumptions constructively and drive innovationCommitment to accessibility, usability, and inclusive designIdeal Background
    Candidates with experience leading experience strategy and service design efforts for large-scale enterprise modernization programs, digital government initiatives, procurement platforms, ERP transformations, or workflow-intensive business systems will be particularly well suited for this role.

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