Technician – IT & Convention Services
Employment Type: Part-Time | Entry-Level
Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)
Join the Team Powering the Nation’s Biggest Events
At Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year—from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we’ve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.
Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on—and stays connected.
About the Role
We’re looking for a hands-on, tech-curious, and customer-focused Technician to join our Convention Services team. This is a great entry-level opportunity to start a career in IT and telecom networking while working in a fast-paced, event-driven environment.
You’ll be onsite at events, ensuring clients are connected and supported from setup to teardown. You’ll gain practical experience with network hardware, cable installations, and real-time problem solving—while delivering excellent service to exhibitors and event teams.
What You’ll Do
Set up and support internet and telecom connections for exhibitors at trade shows, conferences, and large-scale eventsRead event floor plans and translate them into real-world network layoutsInstall, test, and maintain copper and fiber optic cabling, patch panels, and jumpersTroubleshoot on-site issues and provide real-time solutions with confidence and professionalismStay organized and fully equipped by maintaining and restocking tools and suppliesWork closely with internal teams and event staff to ensure flawless executionWhat You Bring
A genuine interest in technology and a desire to learn about IT and networkingA friendly, service-minded approach and the ability to communicate clearly with clientsStrong attention to detail and the ability to stay cool under pressureFlexibility to juggle changing tasks and priorities in real timeA professional, team-first attitudeWillingness to work evenings, weekends, and non-traditional hours as neededAbility to stand for long periods and move/lift equipment as requiredBonus Points If You Have
Basic knowledge of networking concepts (IP addresses, routers, etc.)Experience working with copper or fiber cablingBackground in customer service, tech support, or event productionPerks & Benefits
Company Benefits (part -time):
Sick accruals may vary by stateRetirement – 401(K)
A Few More Things to Know
You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).Employment is contingent upon a successful background check.Why Smart City?
We’re proud to offer more than just a job—we offer a place to grow. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.
We’re an Equal Opportunity Employer committed to building a diverse, inclusive workplace. If you need accommodations during the application process, please contact us at 702-943-6000.
Ready to take the lead in an exciting, fast-paced environment? Apply today and help power the connections that make incredible events possible.
Keywords: IT support, entry-level tech, event technician, help desk, cabling jobs, network technician, telecom, AV support, fiber optics, convention center jobs
Read LessJob Title: IT Support Administrator
Location: Las Vegas, NV (Headquarters)
Department: Technology
Employment Type: Full-Time
Compensation: $55,000 annually + 5% annual bonus eligibility
About Smart City Networks
Smart City Networks is the nation’s leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3,000 events supported annually, we’re the trusted partner behind the scenes at Fortune 500 events, global summits, and major tradeshows. Our Las Vegas headquarters houses our national customer service, accounting, and technology teams, including our 24/7 Network Operations Center (NOC).
Position Overview
We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.
Key Responsibilities
Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support toolsTroubleshoot and resolve hardware, software, networking, printing, email, and account access issuesDeploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipmentManage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systemsInstall, maintain, and support business applications, operating systems, and endpoint management solutionsTrack, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devicesSupport employee onboarding, offboarding, equipment assignments, and workstation setup activitiesProvide remote support and maintenance for systems and users across multiple offices and remote locationsDocument troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket recordsEscalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolutionAssist with IT projects, technology rollouts, system upgrades, and ongoing operational improvementsCommunicate technical information clearly and professionally to users with varying levels of technical experienceOn-Call Support
Respond to critical incidents and make independent decisions under pressureRestore system functionality and address security threatsStay prepared for emergencies and implement proactive measuresQualifications
Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devicesExperience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutionsExperience with ticketing systems and documenting support activities in a service desk environmentExperience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devicesStrong customer service and communication skills with the ability to support users at all technical skill levelsAbility to prioritize multiple tasks, manage competing priorities, and meet service level expectationsStrong organizational skills with attention to detail and documentation accuracyAbility to work independently while collaborating effectively with team members and other departmentsAdditional Information
Employment is contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability, contact HR@smartcity.com or call 702-943-6000.
Company Overview
Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.
Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.
The Smart City Technician is a fun, fast-paced, entry level role for an individual that is a customer service all-star who would like to enter the IT and telecom networking field.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Interacting with show and event customers to help connect their networksTaking show schematics/ maps and plans and transforming them into real-life, well connected networksMonitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as plannedTroubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trainedOther duties as assignedQualifications
Ability to multi-task and respond to multiple interruptions in a professional mannerExceptional organizational skillsProfessional presence and demeanorStrong attention to detail is essentialPassion for technology, desire to learn in IT and telecom networking fieldCustomer Service focused, friendly while exhibiting a can – do mentalityAs part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000
**Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs
Read LessLocation: Walter E. Washington Convention Center
Employment Type: Full-Time
Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)
Pay Rate: $21.00 per hour
Join the Team Powering the Nation’s Biggest Events
At Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we’ve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.
Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on, and stays connected.
About the Role
We’re looking for energetic, customer-focused individuals to join our Washington. DC team. As a Customer Service Representative, you’ll be right at the heart of the action; helping exhibitors and event guests get the services they need and ensuring everything runs smoothly behind the scenes.
You’ll learn valuable skills in tech, sales, and customer service, all while being part of some of the most exciting events in the city.
What You’ll Do
Welcome and assist guests at the service desk during live eventsProcess service orders and payments using our internal systemsAnswer questions, provide support, and offer service recommendationsWork closely with our operations team to make sure services are delivered on timeKeep customer documentation organized and accurateLearn to spot opportunities for upselling additional services
What You Bring
High school diploma or equivalentFriendly, clear communicator with great people skillsComfortable using computers and learning new toolsOrganized, self-motivated, and a team playerMust be available to work evenings, weekends and holidaysNo prior experience needed, we provide trainingPerks & Benefits
We take care of our team, on and off the floor. Here’s what you’ll get:
Competitive pay and opportunity for growthMedical, dental, and vision coveragePrescription drug benefitsPaid time off$50 Metro Card per MonthSupplemental accident, critical illness, and hospital careFlexible Spending Account (FSA)Short-term and long-term disability insuranceBasic and voluntary life insurance and AD&DEmployee wellness programsTuition reimbursementLife Assistance Program (LAP)401(k) retirement planFront-row access to exciting events and conventionsFun, supportive team atmosphereEvery event is different ...no two days are the same!A Few More Things to Know
You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).Employment is contingent upon a successful background check.Why Smart City?
We’re proud to offer more than just a job, we offer a place to grow. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.
Read Less