Job Title: Field Service Technician
Location: San Diego, CA
Coverage area: Greater San Diego area
Department: Service (Operations)
Reports to: Service Manager
FLSA Status: Hourly, Non - Exempt
SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the greater San Diego area. Technicians will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access, as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks). Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform field repairs on parking access system and building access systems, software and/or hardware relatedTroubleshoot and correct problems on devices/equipment, down to board level, low voltageCorrect/fixes; minor to complex software issues on parking/access systemsUnderstand and troubleshoot the entire setup of a SKIDATA network (LAN)Properly identifies all network devices on a LAN (router, modem, switch etc.)Can properly use handheld devices like, but not limited to, multi meter, Network tester, toner, etc.Understand basic relay logicWorks with upper-level support to setup/configure firewall, router, and other network devicesProvides effective customer service, to internal and external customersProperly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are metEffectively execute troubleshooting instructions from higher level supportProperly maintain vehicle status and maintenance, as requiredProperly maintains his/her inventory levels, by properly transacting in ERP (SNOW) systemCommunicates effectively with service coordinator, advisors, and service management teamResponsible for transactions for assigned work orders (WOs) in ERP system on a per WO basis (parts and labor), also to include maintenance checklist, as required by existing processesPerform monthly preventative maintenance – scheduled inspection, cleaning, lubricating, and adjusting of the equipmentOther duties, as assigned
QUALIFICATIONS:
This is an experienced position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Must be at least 21 years old, with a valid driver’s license; have and maintain a driving record clean of any major or numerous violationsMust be able to drive to field / customer locations to perform field workWorking knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurationsMust possess aptitude to learn new technologiesThe ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phoneProficiency in Microsoft Project, Excel, and PowerPointMust be able to complete SKIDATA technical certified training courses – within 24 months; or, has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATAEDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools required; experience using ERP software a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License, in state of residence.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception; standing for long periods of time; climbing ladders, stairs, ramps; handling and assembling small parts, use of a variety of tools and equipment such as power construction equipment, measuring devices, power tools, and testing equipment including oscilloscopes, ammeters, and computers/digital equipment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.
TRAVEL:
There may be occasional travel outside of the employee’s regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.
SCHEDULE:
Monday through Friday – Available 8am – 5pm. Saturday and Sundays – Possible with advance notification. The general hours of the position are Monday through Friday (8 a.m. to 5 p.m.); however, the expectations is that you be flexible to work as the needs of the business require. This may require occasional overtime; working on Saturday/weekends; and/or before or after the hours of 8 a.m. to 5 p.m. Technicians are required to be on an on-call rotation for one week per month. Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
SKIDATA, Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Company DescriptionWe change the World of welcoming People - At SKIDATA, we are committed to transforming access into a warm welcoming experience. Central to our approach are our two core domains – Parking & Mobility and Sports & Entertainment. In these areas, we focus on creating optimal synergies and developing innovative access solutions, ensuring every visitor interaction is smooth, safe, and memorable. Not just by selling the best solutions, but by adding true value for our clients and demonstrating the positive impact of making people feel welcome. With our access solutions, we want to inspire you to extend that feeling of being welcome to YOUR visitors and guests all over the world, whether they are entering car parks, mountain destinations, stadiums, arenas, or attraction parks.Company DescriptionWe change the World of welcoming People - At SKIDATA, we are committed to transforming access into a warm welcoming experience. Central to our approach are our two core domains – Parking & Mobility and Sports & Entertainment. In these areas, we focus on creating optimal synergies and developing innovative access solutions, ensuring every visitor interaction is smooth, safe, and memorable. Not just by selling the best solutions, but by adding true value for our clients and demonstrating the positive impact of making people feel welcome. With our access solutions, we want to inspire you to extend that feeling of being welcome to YOUR visitors and guests all over the world, whether they are entering car parks, mountain destinations, stadiums, arenas, or attraction parks. Read LessJob Title: Field Service Manager
Location: San Francisco Bay Area
Coverage Area: Northern California
Department: Field Service
Reports To: Regional Operations Director
FLSA Status: Exempt
SUMMARY: The Field Service Manager (FSM) is a full-time leadership position with primary responsibility for overseeing account management strategy, resource allocation, people management, and cross-departmental collaboration to ensure the delivery of exceptional customer service. The FSM provides day-to-day supervision of a team comprising Service Technicians, System Engineers, and Project employees, fostering consistent teamwork and coordination. Key duties include addressing inquiries and escalations, establishing and monitoring service quality benchmarks, streamlining field service operations, conducting performance assessments, and working closely with other departments to enhance overall service quality and customer satisfaction. In addition, the FSM is tasked with establishing and tracking key performance indicators (KPIs), analyzing financial performance, controlling costs, and implementing initiatives to enhance profitability and operational effectiveness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate and schedule service technicians to ensure maintenance and service tasks are completed in a timely manner.Monitor and manage financial aspects of service operations, including budgeting, forecasting, and cost control.Lead and develop a team of service technicians, providing guidance, training, and performance evaluations.Collaborate with other departments such as sales, operations, and customer service to ensure customer accounts are in exceptional standing.Implement and maintain service standards to meet customer expectations and company objectives.Monitor and analyze service performance metrics to identify areas for improvement and implement necessary changes.Ensure compliance with company policies, procedures, and safety regulations in all service operations.Work with our centralized customer support and technical support to deliver the agreed service performance to our customers.Handle customer complaints, questions, and concerns.Visit customers for service performance and system status review.Position modernizations within the installed customer base.Coordinate training and development of the service team.Responsible for annual review of team members.Review processes for continuous improvements.Improve service contracts coverage and margin.Reports financial results and service profitability to Regional Operations Manager and executive team as needed.Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities directing service technicians, system engineers, and system experts in their daily tasks. The FSM is expected to lead by example, by outwardly & actively displaying SKIDATA’s core values; care, commitment, courage, and curiosity.
QUALIFICATIONS: This is an experienced level position within the Field Service department. The FSM is expected to perform above satisfactory levels; to perform this job successfully, an individual must be able to execute the essential duties and responsibilities as described above, and must possess the following knowledge, skills, and/or abilities:
Must be at least 21 years old and possess a valid driver's license with a clean driving record; ability to travel to remote offices for field work as required.Demonstrated technical proficiency and ability to quickly grasp knowledge of company products, software, and services.Effective communication and collaboration skills with all levels of staff, and ability to work cross-functionally to achieve daily objectives.Demonstrated capacity to exercise sound independent judgment aligned with business needs and organizational culture.Proficiency in interpreting company data and reports to drive operational efficiencies and implement strategic improvements.Rapid acquisition and adept utilization of SKIDATA software and other relevant applications.Proven ability to efficiently manage and optimize a team of 10 to 15 employees concurrently.Strong analytical skills to troubleshoot and resolve issues, as well as develop innovative solutions.Adaptability to thrive in a dynamic, fast-paced environment, adjusting priorities as needed while maintaining a composed and professional demeanor.Exceptional organizational, interpersonal, and communication skills, with acute attention to detail.Demonstrated ability to collaborate effectively with all levels of staff, including executives.Capability to work autonomously while providing regular updates on progress.
EDUCATION: – Bachelor Degree in Business Management or Business Administration is preferred. High School Diploma or equivalent and at least 5 years of relevant service / sales management experience in a service orientated market; or an acceptable equivalent combination of education and experience required, preferably in Service/Construction industry.
LANGUAGE SKILLS and TRAVEL: Fluent English essential, other languages (e.g. Spanish/German) is a plus. Domestic travel to sites (25% to 40% depending on customer needs)
CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license in state of residence.
To learn more, visit http://www.skidatausa.com/. SKIDATA, Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Company DescriptionWe change the World of welcoming People - At SKIDATA, we are committed to transforming access into a warm welcoming experience. Central to our approach are our two core domains – Parking & Mobility and Sports & Entertainment. In these areas, we focus on creating optimal synergies and developing innovative access solutions, ensuring every visitor interaction is smooth, safe, and memorable. Not just by selling the best solutions, but by adding true value for our clients and demonstrating the positive impact of making people feel welcome. With our access solutions, we want to inspire you to extend that feeling of being welcome to YOUR visitors and guests all over the world, whether they are entering car parks, mountain destinations, stadiums, arenas, or attraction parks.Company DescriptionWe change the World of welcoming People - At SKIDATA, we are committed to transforming access into a warm welcoming experience. Central to our approach are our two core domains – Parking & Mobility and Sports & Entertainment. In these areas, we focus on creating optimal synergies and developing innovative access solutions, ensuring every visitor interaction is smooth, safe, and memorable. Not just by selling the best solutions, but by adding true value for our clients and demonstrating the positive impact of making people feel welcome. With our access solutions, we want to inspire you to extend that feeling of being welcome to YOUR visitors and guests all over the world, whether they are entering car parks, mountain destinations, stadiums, arenas, or attraction parks. Read Less