Job DescriptionSeasonal (Seasonal)
Job Title: Ski Technician
Location: Big Sky, Montana
Terms: Seasonal, full- and part-time roles available
Pay: $18/hour base wage, plus generous tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required !
About U s
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years , rallying behind collaboration, teamwork, accountability , and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values .
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the R ole:
Ski T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing on-mountain support service and pick ing up gear at the end of their rental period . We empower our technician s to build confident decision making, accountab ility and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!
Perks and Benefits
Free Big Sky Black Pass
Free Alterra Mountain Company Employee pass:
Ability to ski everyday
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities
Delivery: C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements :
KCR #1: On Time - A rriving within 5 minutes of the agreed upon time
KCR #2: Communication - S etting clear expectations around the entire scope of service
KCR #3: Equipment - C hoosing the right equipment for each guest given their skills and current conditions at the resort
Support: P rovide equipment support to our guests within 45 minutes
Pickup: A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success
Secondary Responsibilities
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls with a positive and inviting tone of voice
Restocking delivery vehicles with extra equipment
Job DescriptionSeasonal (Seasonal)
Job Title: Team Leader
Location: Big Sky, Montana
Terms: S easonal, full and part time roles available
Pay : $21/hour base wage, plus tips.
Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !
About us:
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the role:
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits:
Free Big Sky Black Pass
Free Alterra Mountain Company Employee pass :
Ability to ski everyday
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Job DescriptionSeasonal (Seasonal)
Our Culture:
We believe in people pursuing their passions in the mountains. That's why our team members work a schedule that allows them to ski / ride any day they want. While working in small teams of passionate skiers / riders, each shop facilitates tons of fun in and outside of work as a team, all while earning more money than working in a typical ski shop. Culture is King at Ski Butlers, which is why we work hard to create a positive and hard working environment for our team members, allowing them to get their work done quickly and efficiently, which translates to more time spent on the mountains.
Ski Technicians' work shifts combine multiple responsibilities, always keeping the job fresh, fun and changing daily. Core responsibilities include interacting with our customers by delivering equipment rentals to their accommodations, offering our support service throughout their stay and picking up equipment after their final day on the mountain. No prior experience is required.
The Shifts:
Full-time Ski Technicians will work 5 shifts per week - Start date is 12/4/23 at latest Full time is considered a minimum of 32 hours per week. We are also hiring for part time positions for this role AM shift 630am-230pm / PM shift 2pm-10pm. Our schedule allows you to get out skiing/riding any day you want to!
Compensation:
Full-time Ski Technicians have a base wage of $18/hour, plus tips. For the 22/23 season, average wage including credit card tips (excluding cash tips pocketed) was between $25 - $33 per hour. All full time Ski Technicians will receive a ski pass on their start date. To receive this pass you must work a minimum of 32 hours a week. 401K benefit and match for ALL staff members over 21 years old
On-Road Responsibilities:
Deliver ski/snowboard rentals and accessories to our customers' accommodations, getting the guest excited about their ski trip by focusing on our Key Customer Requirements: On Time: Arrive five minutes earlier than the agreed upon time. Equipment: Choose the right equipment for each guest in the best condition. Communication: Set clear expectations around the entire scope of service. Provide equipment support to our guests throughout their stay. Pickup all equipment after our guests' last day on snow. Gas up, wash vans and clean the interior regularly.
Shop Responsibilities:
Packing orders for future deliveries. Basic ski tuning, waxing and general maintenance of our equipment. Organization and cleanliness of the shop. Restocking vans with extra equipment. Answering and making calls to our customers.
Job DescriptionSeasonal (Seasonal)
Location: Vail, CO
Terms: Seasonal- full- and part-time roles available
Pay: $18/hour base wage, plus generous tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the Role:
Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!
Perks and Benefits
Epic Merchant Pass. Includes Vail, Beaver Creek, Breckenridge, Keystone & more!
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities
Delivery: Completing scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements:
KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
KCR #2: Communication - Setting clear expectations around the entire scope of service
KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
Support: Provide equipment support to our guests within 45 minutes
Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success
Secondary Responsibilities
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls with a positive and inviting tone of voice
Restocking delivery vehicles with extra equipment
Job DescriptionSeasonal (Seasonal)
Location: Vail, CO
Terms: Seasonal- full and part time roles available
Pay: $21/hour base wage, plus tips.
Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!
About us:
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the role:
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks and Benefits:
Epic Merchant Pass. Includes Vail, Beaver Creek, Breckenridge, Keystone & more!
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday*
Barring blackout dates at Deer Valley
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)
Primary Responsibilities:
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Secondary Responsibilities:
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Job DescriptionSeasonal (Seasonal)
Job Title: Ski Technician
Location: Mammoth Lakes, CA
Terms: Seasonal, full- and part-time roles available
Pay: $18/hour base wage, plus generous tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required !
About U s
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years , rallying behind collaboration, teamwork, accountability , and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values .
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the R ole:
Ski T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing on-mountain support service and pick ing up gear at the end of their rental period . We empower our technician s to build confident decision making, accountab ility and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!
Perks and Benefits
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday* Barring blackout dates
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities
Delivery: C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements :
KCR #1: On Time - A rriving within 5 minutes of the agreed upon time
KCR #2: Communication - S etting clear expectations around the entire scope of service
KCR #3: Equipment - C hoosing the right equipment for each guest given their skills and current conditions at the resort
Support: P rovide equipment support to our guests within 45 minutes
Pickup: A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success
Secondary Responsibilities
Basic ski/snowboard tuning, waxing and general equipment maintenance
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Restocking delivery vehicles with extra equipment
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift
Taking reservations and issuing refunds
