This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. a) Desk side engineer for technical support for customers and their networked computers and peripherals b) Interface with Senior Management, Company Board, Executives Reimaging computers/hard drives 3. IMACD function including installation and decommission 4. Backing up and restoring user data, settings and associated systems administration activities 5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts 6. Assist on Incident and Problem management activities 7. Taking ownership of issues through to resolution on all appropriate requests 8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information 9. Move equipment associated with escalated incidents and service requests 10. Performing asset inventory activities as needed 11. Recommends and/or performs upgrades on systems to ensure longevity 12. Works with procurement staff to purchase hardware and software 13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests 14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. 15. Be available for Oncall support during afterhours as and when necessary for Priority 1
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