Position Summary: The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events. This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach. Key Responsibilities: Assist in managing day-to-day operations of the IT department and staff. Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks. Configure and manage Microsoft computing environments, both physical and virtual (VDI). Ensure integrity and security of network and data environments. Respond to and troubleshoot system/network issues; provide on-call support as needed. Collaborate with event services teams to assess and recommend IT solutions for events. Attend client meetings and site visits to evaluate needs and suggest service packages. Document network configurations and maintain technical records. Contribute to IT budgeting and planning. Serve as a backup to the IT Director and take the lead when necessary. Required Qualifications: Bachelors degree in a technical field (mandatory). Minimum 5 years of hands-on experience in: Cisco network hardware (routers, switches, ASA firewalls). Virtual environments (VMware, Hyper-V). Active Directory management. Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols. Proven ability to troubleshoot and resolve complex IT issues. Experience in wireless networking and virtualization technologies. Excellent written and verbal communication skills. Ability to work flexible hours, including occasional weekends. Must be client-oriented with some sales or upselling experience. Preferred Certifications: Cisco CCNA or CCNP
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