We are seeking a detail-oriented and focused individual who takes initiative as well as extreme pride in their work. The right candidate for this role will be a motivated team player who enjoys finding solutions to challenges through research and collaboration. Patience and strong communication skills are required as this role interfaces directly with client end users. The candidate must be able to execute goals and requirements quickly & efficiently. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of hardware systems and related infrastructure.
Help Desk
Respond to and resolve service requests via phone, email, and remote tools.Triage and escalate complex issues as needed.Support end-user issues in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).Troubleshoot desktops, laptops, printers, network connectivity, and mobile devices.Maintain accurate ticket documentation in Autotask PSA.Project Work
Perform Microsoft 365 onboarding and cloud migrations.Assist with network installs and configuration (under supervision if needed).Deploy and monitor endpoints via Datto RMM.Contribute to IT documentation, diagrams, and process development.Assist with Cybersecurity services, i.e. Phishing, Vulnerability Scans, Penetration TestingRequired Skills
1–3+ years experience in IT support, ideally in an MSP.Proficiency with:Microsoft 365 admin center (user/mailbox setup, license management).Windows 10/11 troubleshooting and setup.Azure AD, Teams, SharePoint administration.Networking basics: DNS, DHCP, IP addressing, VPN support.Familiarity with PSA and RMM tools (Autotask, Datto RMM a major plus).Excellent verbal and written communication skills.Strong customer service mindset.Nice to Have
Hands-on experience with Fortinet, Unifi network equipment (or other commercial equipment).Understanding of RMM scripting or automation concepts.CompTIA A+, Network+, or Microsoft certifications.\nCompany DescriptionWe are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.
Position Responsibilities: We are seeking a detail-oriented and focused individual who takes initiative as well as extreme pride in their work. The right candidate for this role is a motivated self-starter who is looking to be part of a passionate & growing team. Patience and strong communication skills are required as this role interfaces with customers. You will be responsible for working
General office operations & administrative dutiesPrepare and send invoices to customersReview & manage time entered for staff in our billing systemAssist with staff schedulingReview Quickbooks & bank reconciliationLiaise with accountant for quarterly and annual tax reportsPerform general clerical office dutiesAssist with preparing client agreements and work ordersWork with team on managing social media platforms and postings
Position Requirements:
Associate Degree or related experienceExcellent verbal and written communication skillsGreat organizational skills and time-managementMicrosoft Office Suite (Word, Excel, Outlook)Quickbooks experience is preferredExperience with ConnectWise is a plusExperience working for a technology firm is a plus\nCompany DescriptionWe are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment — your work directly improves client operations.
- No corporate bureaucracy — just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.
