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Sigma Systems Inc.
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  • Claims Examiner  

    - Irving
    Job DescriptionJob Description9151476 - Claims Examiner Irving, TX 3... Read More
    Job DescriptionJob Description

    9151476 - Claims Examiner Irving, TX 3 Months contract
    Sigma Inc. is currently looking for a Claims Examiner in Irving, TX.

    Shift Timings: Work Schedule: 5 Days - 8 Hours

    Summary:

    The Claims Examiner Senior is responsible for reviewing, analyzing, researching, and resolving complex medical claims in accordance with claims processing guidelines and desktops, as well as, ensuring compliance with federal regulations. This role works in conjunction with Business Configuration, Network Management, Provider Data, Complaints, Appeals and Grievances as well as other operational departments to ensure validation and quality assurance of claims processing.

    Responsibilities:

    Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Analyze medical claim information and take appropriate action for payment resolution in accordance with policies and procedures, desktops, processing guidelines, and federal regulations.Process medical claims submitted on CMS-1500 and CMS-1450/UB-04 claim forms from facilities, physicians, Home Health, Durable Medical Equipment providers, laboratories, etc.Work claim projects resulting from overpayments or underpayments related to manual processing errors, benefit updates, and/or contract, fee schedule changes.Process provider refunds, reconsiderations, and direct member reimbursements.Process medical claim adjustments, recovery of claim overpayments, and execution of claim batch adjudication.Solve moderately complex claims and escalate issues to the Claims Team Lead, Supervisor or Manager.Assist with database improvements and testing for system upgrades, conversions, or implementation of new processes.Serves as a resource to assist with training new associates, retraining current associates on new/updated desktops/policies and reports staff progress, deficiencies, and training needs to management.Sets high standards of performance and promotes teamwork to achieve established team goals, while maintaining a positive, professional attitude.Contacting/responding to internal and external customers for resolution on claim issues.Assist claims leadership to identify claim trends, gaps in workflow and create/update desktops and policies and procedures.Collaborate with and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals.Must be able to organize and prioritize work to meet deadlines.Have good judgment, initiative, and problem-solving abilities.Attention to detail is critical to ensure timely and accurate processing of claims.Consistently meet established productivity and quality standards.Follow CHRISTUS Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent, or detect unauthorized disclosure of Protected Health Information (PHI).Performs other duties as assigned by management to support claims functions, which are focused on achieving both departmental and organizational objectives.Must be knowledgeable about medical terminology, CPT, HCPCS, ICD-10, Revenue Codes, CMS-1500 and CMS-1450/UB-04 claim forms and reimbursement methodologies.Must have excellent written, verbal, organizational and interpersonal communication skills.Must be proficient in Microsoft Office, Power Point, Excel, Word, Outlook, spreadsheet, and database skills.


    Job Requirements:

    Associate's degree or equivalent job-related experience required. Minimum of 3 years' experience processing medical claims in the healthcare industry.Prior experience working with managed care, Medicare, Medicare Advantage, Health Exchange, and TRICARE are highly desirable.



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  • Job DescriptionJob Description37442268 Biopharmaceutical Manufacturin... Read More
    Job DescriptionJob Description

    37442268 Biopharmaceutical Manufacturing Technician, Athens, GA 6 months Contract
    Sigma Inc is currently looking for a Biopharmaceutical Manufacturing Technician to work onsite at its clients location in Athens, GA

    Shift Schedule : M-F, 8 am - 5 pm

    Job Description:

    To perform any process duties associated with indirectly supporting the production of all vaccines. Will work within tank and central services department as a team member to ensure success in the activities associated with the safe and sterile preparation of equipment that supports vaccine manufacturing. Support the vaccine production schedules by following a Tank and Central Services scheduling board. Perform steam in place equipment (SIP) and clean in place of mobile process equipment (CIP). Prepare and sterilize process equipment by autoclaving. Perform decontamination of garments, equipment & roller bottles by autoclaving Ensure compliance to the Standard Operating Procedures during execution of processes. Assist with training and coaching of current and new employees on required skills Review in process documentation for accuracy and compliance in a timely manner; maintenance of technical data and support documentation Participate in root cause analysis and implement corrective and preventative actions to address problems; escalation of production flow disturbances Demonstrate a visible and tangible commitment to EHS (Environment, Health, and Safety) programs and initiatives Assessment of individual performance in regards to the continuous improvement (AAI) Participate and provide support to site projects and initiatives (including deviation and change control management)

    Requirements :

    High School Diploma or equivalent. Preferred laboratory experience and manufacturing experience. Working knowledge of cGMP and USDA requirements for Vaccine Manufacturing Results oriented and ability to meet firm deadlines while working in a complex and variable environment Basic math skills, equipment/process trouble shooting skills. Proficient with Microsoft Office and other database software systems. Excellent oral and written communication skills. Ability to work in a team environment. Demonstrated ability to problem solve. Read Less
  • Credentialing Coordinator Senior  

    - Irving
    Job DescriptionJob Description9165142 Credentialing Coordinator Senior... Read More
    Job DescriptionJob Description

    9165142 Credentialing Coordinator Senior , Irving, TX, 3 Months contract
    Sigma Inc is currently looking for a Credentialing Coordinator Senior to work onsite with our team located in Irving, TX.

    Schedule : 5 Days - 8 Hours Work Type: Full Time

    Job Summary

    The Coordinator Credentialing Senior serves as the first line of defense through the functions of providing for adequate and qualified staff. Under supervision of leadership, the Coordinator Credentialing Senior is responsible for the department. Duties include ensuring compliance with regulatory and accrediting agencies, interpreting standards, and identifying, recommending and implementing changes. This position serves as the liaison between administration and staff on matters such as medical staff credentialing. This includes, but is not limited to, verification of education and training, certification and clinical practice credentials. The Coordinator Credentialing Senior demonstrates leadership through the role of advisor to staff and administration in understanding and applying standards. This position is responsible for developing and maintaining all aspects of the credentialing function. Incumbent will demonstrate broad knowledge of the business and leadership ability to warrant role model status to others with relevant roles within the organization. The Coordinator Credentialing Senior is able to advise the medical staff leadership on matters of priority in an expeditious manner and can instruct them in the responsibilities of their positions with respect to credentialing and help bring them up to date on current issues involving regulatory agencies, clinical privileges, or standards of care. Must demonstrate sufficient empowerment skills to successfully assume and maintain at least one major project as assigned by administration. Assigned projects are strategic in nature and long term in responsibilities. The Credentialing Coordinator Senior should demonstrate strong organizational skills and assertiveness in problem solving.

    Major Job Responsibilities

    High School Diploma required 3 Years Related Experience preferred Licenses, Registrations, or Certifications Certified Provider Credentialing Specialist (CPCS) or Certified Medical Staff Coordinator (CMSC) preferred Responsible for all aspects of credentialing Serves as role model and mentor to others in interfacing relevant roles Preceptor to others in duties related to credentialing Cross trains other staff for major job responsibilities as appropriate for optimum functioning Serves as liaison between staff and administration Oversees credentialing activities Precepts and mentors designated staff personnel Coordinates staff with regulators May facilitate staff meetings May be responsible for the preparation of meetings, including production of agenda, documents for review and for personal review and preparation of staff in advance, as needed to facilitate informed participation. May be responsible for accurate and timely recording of meeting minutes. Assists staff in enforcing bylaws, rules and regulations, policies and procedures, and identifies /communicates the need for revisions and additions. Tracks current licensure required for staff. May record and track meeting attendance as required by staff bylaws for maintaining staff status. May provide support for staff and administration for Due Process Proceedings by attending hearings and appeals meetings and recording proceedings. Tracks monitoring/proctoring documentation necessary for the granting of special or new privileges to staff. Updates the database for the credentials, and keeps computer system current. May help coordinate staff functions Follows the CHRISTUS Guidelines related to the Health Insurance Portability and Protected Health Information ACT (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Collaborate with all other departments as appropriate and required to facilitate the completion of tasks/goals. Responsible for all aspects of compliance with the standards of credentialing and accrediting bodies. Communication, Coordination, Collaboration with all customers, internal and external Responsible for at least one major project that contributes to the strategic initiatives of the department. Serves as Liaison to staff in matters of credentialing and related issues. Manages projects and timelines to achieve highest quality work within allotted period.9165142 Credentialing Coordinator Senior , Irving, TX, 3 Months contract
    Sigma Inc is currently looking for a Credentialing Coordinator Senior to work onsite with our team located in Irving, TX.

    Schedule : 5 Days - 8 Hours Work Type: Full Time

    Job Summary The Coordinator Credentialing Senior serves as the first line of defense through the functions of providing for adequate and qualified staff. Under supervision of leadership, the Coordinator Credentialing Senior is responsible for the department. Duties include ensuring compliance with regulatory and accrediting agencies, interpreting standards, and identifying, recommending and implementing changes. This position serves as the liaison between administration and staff on matters such as medical staff credentialing. This includes, but is not limited to, verification of education and training, certification and clinical practice credentials. The Coordinator Credentialing Senior demonstrates leadership through the role of advisor to staff and administration in understanding and applying standards. This position is responsible for developing and maintaining all aspects of the credentialing function. Incumbent will demonstrate broad knowledge of the business and leadership ability to warrant role model status to others with relevant roles within the organization. The Coordinator Credentialing Senior is able to advise the medical staff leadership on matters of priority in an expeditious manner and can instruct them in the responsibilities of their positions with respect to credentialing and help bring them up to date on current issues involving regulatory agencies, clinical privileges, or standards of care. Must demonstrate sufficient empowerment skills to successfully assume and maintain at least one major project as assigned by administration. Assigned projects are strategic in nature and long term in responsibilities. The Credentialing Coordinator Senior should demonstrate strong organizational skills and assertiveness in problem solving.
    Major Job Responsibilities High School Diploma required 3 Years Related Experience preferred Licenses, Registrations, or Certifications Certified Provider Credentialing Specialist (CPCS) or Certified Medical Staff Coordinator (CMSC) preferred Responsible for all aspects of credentialing Serves as role model and mentor to others in interfacing relevant roles Preceptor to others in duties related to credentialing Cross trains other staff for major job responsibilities as appropriate for optimum functioning Serves as liaison between staff and administration Oversees credentialing activities Precepts and mentors designated staff personnel Coordinates staff with regulators May facilitate staff meetings May be responsible for the preparation of meetings, including production of agenda, documents for review and for personal review and preparation of staff in advance, as needed to facilitate informed participation. May be responsible for accurate and timely recording of meeting minutes. Assists staff in enforcing bylaws, rules and regulations, policies and procedures, and identifies /communicates the need for revisions and additions. Tracks current licensure required for staff. May record and track meeting attendance as required by staff bylaws for maintaining staff status. May provide support for staff and administration for Due Process Proceedings by attending hearings and appeals meetings and recording proceedings. Tracks monitoring/proctoring documentation necessary for the granting of special or new privileges to staff. Updates the database for the credentials, and keeps computer system current. May help coordinate staff functions Follows the CHRISTUS Guidelines related to the Health Insurance Portability and Protected Health Information ACT (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Collaborate with all other departments as appropriate and required to facilitate the completion of tasks/goals. Responsible for all aspects of compliance with the standards of credentialing and accrediting bodies. Communication, Coordination, Collaboration with all customers, internal and external Responsible for at least one major project that contributes to the strategic initiatives of the department. Serves as Liaison to staff in matters of credentialing and related issues. Manages projects and timelines to achieve highest quality work within allotted period.
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  • Job DescriptionJob Description174601 Practice Assistant - Administrati... Read More
    Job DescriptionJob Description

    174601 Practice Assistant - Administrative, Methuen, MA, 13-Week Contract
    Sigma, Inc., is looking for a Practice Assistant - Administrative to work on-site at Methuen, MA.

    Shift timings: , 08:00 AM - 05:30 PM

    Requirements:

    This is a primary care, urgent care admin assistant in Methuen. Must have experience as front desk/receptionist in a medical setting, specifically in urgent care/primary care. 2+ years of experience required. Orientations are every Monday. Any color scrubs. Local accepted.



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  • Job DescriptionJob Description174583 Practice Assistant - Administrati... Read More
    Job DescriptionJob Description

    174583 Practice Assistant - Administrative, Wayland, MA, 26-Week Contract
    Sigma, Inc., is looking for a Practice Assistant - Administrative to work on-site within the Beth Israel Lahey Health Primary Care at Wayland, MA.

    Shift timings: , 08:30 AM - 05:00 PM

    Requirements:

    Front desk/receptionist needed for Wayland location at Primary Care. Must have experience in a medical setting, with a high focus on urgent care or clinic experience. Candidates must live within 30 minutes of the location and have reliable transportation. Epic experience required. Must have experience answering phones and scheduling patients. Excellent customer service experience required.



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  • 1st Shift Production Worker  

    - Neosho
    Job DescriptionJob Description14444 1st Shift Production Worker, Neosh... Read More
    Job DescriptionJob Description

    14444 1st Shift Production Worker, Neosho, MO 5 Months Contract
    Sigma Inc is currently looking for a Production Worker located in Neosho, MO

    Shift: M – F 7:00am – 3:30pm (Saturdays when needed)

    Steel-toe shoes required!

    Pay Rate: $21.75/hr. Interviewing Onsite
    "REQUIRED BACKGROUND CHECK AND DRUG TEST MUST BE COMPLETED BEFORE CANDIDATE STARTS THE ASSIGNMENT.

    Job Description: -

    Work as part of a team under the supervision of a shift lead/supervisor, carrying out several tasks within your shift. Must be willing and able to be cross-trained and move to other areas as needed.

    Responsibilities:

    Following daily schedules and work orders; setting up mixes. Scanning bags of ingredients to ensure proper inventory levels. Gathering and weighing pre-determined amounts of specific ingredients adhering to strict quality standards. Fill ingredients into proper containers; bags will require feeding through a sewing machine to close; take samples of ingredients and final products. Measuring and feeding batches of ingredients into production machinery. Using lifting equipment and forklift trucks. Packaging finish products and entering data into internal system (computer, scanner, and bar code software). Gathering and stacking bags in proper patterns for shipments; inspecting each bag to meet company's strict quality standards. Approve and release finish goods; wrap and move good to designated locations. Conducting product inspection and quality control; performing quality checks General housekeeping; cleaning and maintaining work areas and machinery

    Requirements:

    High school diploma or equivalent Steel Toed Shoes Required. Ability to effectively communicate in one-on-one and in group situations; able to follow oral and written instructions. Understand, record, and verbalize detailed information accurately; basic math calculation skills. Able to lift up to 70 pounds, complete repetitious work, and work on feet for prolonged periods of time in a fast paced environment. Basic computer skills including use of scanners and bar code software. Must be able to pass a forklift training test


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  • Patient Services Coordinator  

    - Worcester
    Job DescriptionJob Description3386213 Patient Services Coordinator, Wo... Read More
    Job DescriptionJob Description3386213 Patient Services Coordinator, Worcester, MA 3 months
    Sigma Systems is currently looking for a Patient Services Coordinator to work with the Revenue Cycle at UMASS in Worcester, MA.

    Shift Timings: 07.00 AM- 3:30 PM, 32 hpw, includes a 30 min break.
    Weekend and Holiday Rotation Required
    Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
    Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

    Job Description:

    Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

    Major Responsibilities:

    Register patients and accurately enter demographic, insurance, and related information into patient registration systemsObtain required patient signatures including HIPAA and Consent to Treat documentationVerify insurance eligibility, referrals, pre-authorizations, and pre-certificationsResolve insurance discrepancies and obtain required coverage informationVerify workers' compensation and automobile insurance coverage when applicableSchedule and arrive Radiology, Laboratory, and ancillary service appointmentsComplete Emergency Department and Labor & Delivery registrationsCoordinate services across multiple departments to support patient careCollect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amountsPerform Surgical Day admissionsManage bed control, transfers, admissions, and discharge activitiesProvide patients with preparation instructions for scheduled services and proceduresAssess patient financial needs and coordinate referrals to financial counselingPerform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailingMaintain accurate records, logs, files, and departmental documentationComplete online death certificate registry documentationReceive and secure patient valuablesMonitor Patient Access and Revenue Cycle work queues to support accurate and timely billingMaintain compliance with departmental policies, quality standards, and safety regulationsParticipate in meetings, training, and continuous improvement initiativesPerform additional duties as assigned

    Required:

    Associate Degree or Healthcare-related certificate1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experienceEmergency Department, Labor & Delivery, or inpatient admissions experiencePrevious insurance authorization or verification experienceMinimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience requiredExperience working in a fast-paced, high-volume healthcare environmentExperience collecting and verifying patient demographic and insurance informationStrong customer service and communication skillsStrong data entry skills with attention to detail

    Technical Skills :

    Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)Knowledge of medical terminologyBilingual speaking, reading, and writing skills Proficient computer and data entry skillsExperience using Windows-based systems and navigating multiple applicationsAbility to accurately document and maintain patient information

    Other Requirements:

    Ability to work effectively in a team-oriented environmentEnglish speaking, reading, and writing proficiencyReliable attendance and punctualityAbility to work onsite in a hospital outpatient and Emergency Department environment

    Preferred:

    1-2 years of data entry and/or customer service experience Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. Previous insurance verification experience. Bilingual speaking, reading, and writing skills. Demonstrated knowledge of medical terminology.

    Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
    Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

    Physical Demands and Environmental Conditions:
    Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment

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  • Dental Hygienist  

    - Boston
    Job DescriptionJob Description3677 - Dental Hygienist , Boston, MA 6... Read More
    Job DescriptionJob Description

    3677 - Dental Hygienist , Boston, MA 6 Months Contract

    Sigma Systems is currently looking for a Dental Hygienist to work onsite with our team in Boston, MA

    Shift Schedule: MON - FRI 8:30am - 4:30pm

    Responsibilities:

    Candidate to act as a Dental Hygienist at Henry M. Client School of Dental Medicine. A licensed Dental Hygienist is a member of the dental team responsible for the preventative aspects of oral health care. Licensed Dental Hygienists provide clinical, education and therapeutic services that promote optimal oral health. Provide dental education by reviewing home care, oral hygiene instructions and reviewing treatment plans with the patient. Provide clinical services by exposing radiographs, performing dental cleanings, performing scaling and root planning by administering local anesthesia, dispense fluoride and administer therapeutic agents. Follow and practice all OSHA standards regarding infection control and blood borne pathogens, inspect instruments for sterility, and perform sterilization and operatory disinfection responsibilities before and after each patient. Practice universal precautions. Collect patient and clinical data by reviewing and updating medical history, identifying contradictions and requesting medical clearance as necessary. Performing oral cancer screenings, perio assessments and charting dental findings. Set-up and breakdown of operatories and treatment bays before and after each patient. Teaching patients appropriate oral hygiene strategies to maintain oral health (e.g., tooth brushing, flossing and nutritional counseling). Adheres to patient privacy policies in accordance with HIPAA.

    Requirements:

    Vocational, Technical or Associates Degree and 1-3 years of relevant experience. Licensure as a Dental Hygienist under the state of Massachusetts. VENDOR shall ensure that all personnel assigned to UNIVERSITY have current licensing and/or certification throughout the term of the assignment.

    Provide Proof of Immunity (provider documentation or lab report) for the following: Measles, Mumps Rubella (MMR) ?vaccine #1 and #2 dates or titers indicating immunity; Hepatitis B - vaccine #1, #2, and #3 dates and Hepatitis B Surface Antibody titer indicating immunity, signed declination, or lab results indicating disease history; Varicella-zoster (Chicken Pox) - vaccine #1 and #2 dates; or provider documentation of disease, or titer indicating immunity; Adacel (Tdap; tetanus, diphtheria, acellular pertussis) given since 2005; Recent Tuberculosis (TB) skin test results, which is to be given once per year. Documentation of TST results must include dates given and read, and the millimeter (mm) of induration.

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  • Job DescriptionJob Description9159260 Provider Enrollment Specialist,... Read More
    Job DescriptionJob Description

    9159260 Provider Enrollment Specialist, Irving, TX, 3 months Contract
    Sigma. Inc is currently looking for a Provider Enrollment Specialist to work onsite with our team located in Irving, TX.

    Shift timings: Monday - Friday, 8 am - 5 pm, 40 hrs/week

    Summary

    Coordinates Medicare and Medicaid enrollment/re-enrollment and managed care credentialing and contracting processes for providers. Serves as administrator for billing system and assists practices with system issues. Maintains NPI files and provider numbers. Serves as customer service liaison. Monitors accounts receivable to maintain appropriate levels and reviews payments to maximize reimbursement. Interacts with patients, insurance carriers, the billing vendor and practice personnel concerning patient accounts. Performs all functions in a courteous and professional manner

    Responsibilities

    Collects and maintains data on providers for Medicare and Medicaid enrollment Prepares and submits applications to Medicare and Medicaid for new provider enrollments and existing provider updates; follows up by telephone or in writing, with carriers regarding application status Complies with Medicare and Medicaid provider enrollment guidelines Requests NPI numbers for providers and clinics as necessary and maintains NPI files Follows up, either by telephone or in writing, with insurance companies and patients regarding the processing of outstanding claims and/or appeals Generates various reports to identify outstanding claims issues with provider numbers and non-payment Communicates information to appropriate personnel Educates staff on corrections, e.g.. front-end entry errors in a positive, constructive manner Collects and reviews managed care contracts for correct billing and payment terms Identifies problem accounts and follows through to completion Reviews Athena correspondence and unpostables. Participates in company sponsored enrollment/credentialing meetings and other educational activities Participates in Billing System Training exercises and updates Assists in training on the Billing System software package when necessary Serves as a Superuser of the Billing System to be available to answer questions from the various clinics Follows the clients guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI) Maintains strict confidentiality Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the Clients Mission Maintains established clients policies, procedures, objectives, quality assurance, safety, environmental and infection control Implements job responsibilities in a manner that is consistent with the clients Mission and Code of Ethics and supportive of clients Physician Group's cultural diversity objectives Performs other related work as required Other Information

    Education/Skills

    High School Diploma or equivalent 1-3 years of Payer Enrollment experience Solid knowledge and utilization of PC applications to include WORD, EXCEL, ACCESS Excellent written and verbal communication skills Excellent organization and planning skills with demonstrated teamwork skills Proven ability to interact with all levels of management and other Associates Read Less
  • Job DescriptionJob Description9126747 Member Services Specialist, Irv... Read More
    Job DescriptionJob Description

    9126747 Member Services Specialist, Irving, TX, 3 Months temp to permanent
    Sigma Inc. is currently looking for a Member Services Specialist to work onsite with our team in Irving, TX.

    Shift Timings: Monday to Friday 8 am to 5 PM

    Summary:

    The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business. As the initial point of contact, this role extends beyond basic call handling—Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution. Specialists develop working knowledge of benefit structures, assist callers with portal navigation and access, and begin interpreting claims activity to support both member and provider inquiries. This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows. Specialists are expected to gain proficiency in core platforms used for eligibility verification, claims review, and member account management (e.g., HSP, HPS, HealthTrio). All interactions must be documented with a clear and concise recap of the call's purpose, following prescribed workflows and audit-ready standards. This role provides a structured pathway for advancement, with progressive training in claims interpretation, premium payment processing, and multi-line service delivery, laying the foundation for future specialization and leadership opportunities.

    Responsibilities:

    Meets expectations of the applicable client competencies: leader of self, leader of others, or leader of leaders. Respond to inbound calls, emails, and member chat messages regarding healthcare-related questions and concerns. Adhere to established service level agreements (SLAs) and quality standards to consistently deliver excellent customer service about insurance benefits, claims, coverage, and other related inquiries. Assist members in navigating the healthcare system and understanding their rights and responsibilities. Investigate and resolve member complaints, issues, and escalations promptly and satisfactorily. Document all customer interactions and issue resolutions accurately and comprehensively in the CRM system. Collaborate with internal departments to facilitate issue resolution and ensure a seamless customer experience. Explain insurance plans, policies, and procedures to members, ensuring they understand their benefits and coverage clearly. Provide guidance on accessing healthcare services, locating in-network providers, and understanding pre-authorization requirements. Continuously enhance product knowledge and stay updated on industry trends and changes. Identify process improvement opportunities and provide recommendations to enhance the overall member experience. Proactively contribute to the development and implementation of customer service best practices. Collaborate with team members and management to improve operational efficiency and streamline workflows and customer satisfaction. Support USFHP, HIX, and NCHD LOB as needed. Participate in training sessions and professional development activities to enhance knowledge and skills.

    Requirements:

    A High School diploma or equivalent is required. 0-2 years of customer service experience is preferred. Read Less

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