As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Appleton, WI area.
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Appleton, WI area.
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking an Optical Manager to lead our team in our Kingsford, MI location!
POSITION SUMMARY:
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Read LessAs part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Appleton, WI area.
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking an Optical Manager to lead our team in our West Bend, WI location!
POSITION SUMMARY:
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Read LessAs part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Appleton, WI area.
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
POSITION SUMMARY:
Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.
Taking Care of our Teams who Take Care of our Patients
Competitive Wages & Incentives401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay for Hourly TeammatesHealth & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
· Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
· Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
· Act with urgency to complete tasks and respond to patients and customers
· Drive optical initiatives through team by planning and scheduling appropriately
· Identify opportunities to grow business
· Develop business plans and follow up on actions to drive profitable sales
LEADERSHIP
· Assist with hiring, developing, training and managing teammate performance
· Assist with store scheduling
· Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
· Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
CUSTOMER SERVICE AND PATIENT CARE
· Provide and continuously model excellent customer service in all customer interactions
· Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
· Dispense eyewear according to professional standards
· Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
CAREER PROGRESSION
· Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
· ABO/Shopko OCE Certification required
· High School Graduate or equivalent
· Optician experience desired
· Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
· Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
· Solid organizational and planning skills
· Able to continuously monitor progress in relation to goal attainment
· Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
· Able to set impactful goals and motivate team to deliver results
· Able to multi-task and remain flexible in an ever-changing environment
· Demonstrate commitment to provide great customer service
· Solid computer knowledge to include Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
· Able to read and write at a high school graduate level
· Able to sit or stand for extended periods of time
· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
· Ability to lift 10 to 20 pounds
· Ability to see (Near, Distance, Color, and Depth Perception)
· Manual and finger dexterity, as well as hand/arm steadiness
· Ability to grip and hold items
· Good eye and hand coordination
· Demonstrate physical agility (bending, twisting, reaching and pulling)
· Able to operate a cash register, various optical equipment and tools
· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
· Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Read LessAre you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager to lead our team in River Falls, WI!
POSITION SUMMARY:
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
DUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm callsMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyse financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Read LessAre you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Onalaska, WI.
On the job training provided, no experience necessary.
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
Taking Care of our teams who take Care of our Patients
Competitive Wages & Incentives401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
· Provide excellent customer and patient service according to company and Optical Center standards
· Analyze patient eyewear needs
· Recommend specific lenses, lens coatings and frames to satisfy patient needs
· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
· Order and dispense eyewear accurately and professionally
· Assist patients with proper frame repairs and adjustments
· Show patients how to insert, remove and care for their contact lenses
· Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS
· Maintain a complete knowledge of third-party plans and claims
· Explain promotions and special lens offerings to patients and customers
· Balance accounts
· Prepare work orders containing specific instructions for Optical Lab
· Process medical billing information
· Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
· High School Graduate or equivalent
· Maintain license as required by state
· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
· Previous experience in an office and/or optical dispensing is preferred
· Able to handle multiple customer interactions/phone calls at a time
· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
· Able to read and write at a high school graduate level
· Able to sit or stand for extended periods of time
· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
· Ability to lift 10 to 20 pounds
· Ability to see (Near, Distance, Color, and Depth Perception)
· Manual and finger dexterity, as well as hand/arm steadiness
· Ability to grip and hold items
· Good eye and hand coordination
· Able to operate a cash register, various optical equipment and tools
· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
· Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Read LessAs part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.
Enjoy on-the-job training and certification opportunities.
Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Appleton, WI area.
Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Taking Care of our teams who take Care of our Patients
Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay Health & Wellbeing BenefitsVoluntary/Cafeteria OfferingsEmployee Assistance ProgramOn the Job Training & CertificationTeammate Recognition ProgramDUTIES AND RESPONSIBILITIES:
DRIVE BUSINESS
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial resultsModel service, patient care and selling techniques to maximize customer satisfaction and achieve business objectivesAct with urgency to complete tasks and respond to patients and customersDrive optical initiatives through team by planning and scheduling appropriatelyIdentify opportunities to grow businessDevelop business plans and follow up on actions to drive profitable salesLEADERSHIP
Hire, develop and train teammatesManage teammate performanceIdentify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call responsePartner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care resultsEnsure store is compliant with all company HR policies and practices as well as federal and state laws and regulationsCommunicate effectively with team to ensure knowledge of company initiatives, processes and key teammate informationCUSTOMER SERVICE AND PATIENT CARE
Provide and continuously model excellent customer service in all customer interactionsProvide appropriate direction and feedback to the team related to customer serviceDispense eyewear according to professional standardsPerform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
ABO/Shopko OCE Certification required within 12 months of hire/promotionHigh School Graduate or equivalent3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)Optician experience desiredProven ability to lead, coach and build relationships in a professional environmentAble to direct and motivate a diverse teammate networkAble to analyze and solve issues of varied scope: able to act decisively to implement solutionsSolid organizational and planning skillsAble to continuously monitor progress in relation to goal attainmentAble to analyze financial data, recognize opportunities for improvement and formulate plans to address.Able to multi-task and remain flexible in an ever-changing environmentDemonstrate commitment to provide great customer serviceSolid computer knowledge to include Microsoft Office Suite of programsESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
Ability to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to read and write at a high school graduate levelAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Ability to lift 10 to 20 poundsAbility to see (Near, Distance, Color, and Depth Perception)Manual and finger dexterity, as well as hand/arm steadinessAbility to grip and hold itemsGood eye and hand coordinationDemonstrate physical agility (bending, twisting, reaching and pulling)Able to operate a cash register, various optical equipment and toolsAble to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlinesAble to travel independently to support Company objectives and personal developmentThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
