Job Title: Host/Cashier
Reports To: Restaurant Manager, Shift Leaders
Summary:
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are
responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient
dining experience.
Essential Duties & Responsibilities:
Guest Reception and Seating:
Greet guests warmly and professionally upon arrival.
Manage the waitlist and seat guests in a timely and efficient manner.
Escort guests to their tables, providing menus and any necessary information.
Cashier Duties:
Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
Handle cash, credit card, and other payment methods.
Provide guests with receipts and ensure accuracy in all transactions.
Order Input & Menu Knowledge
Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted
Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to
effectively answer guest inquiries
Front of House Organization:
Maintain a clean and organized host stand and waiting area.
Ensure menus are clean and presentable.
Assist with answering general phone inquiries and providing information about the restaurant.
Customer Service:
Address guest inquiries and concerns promptly and professionally.
Maintain a positive and friendly attitude, even during busy or challenging situations.
Work collaboratively with servers and other staff members to ensure a seamless dining experience.
Additional Duties:
Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
Completes tasks assigned by management as needed.
Qualifications:
Experience: Previous experience in a customer service or hospitality role preferred, but not required.
Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
organizational skills, and basic math skills for handling payments.
Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20
pounds.
Job Title: Host/Cashier
Reports To: Restaurant Manager, Shift Leaders
Summary:
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are
responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient
dining experience.
Essential Duties & Responsibilities:
● Guest Reception and Seating:
○ Greet guests warmly and professionally upon arrival.
○ Manage the waitlist and seat guests in a timely and efficient manner.
○ Escort guests to their tables, providing menus and any necessary information.
● Cashier Duties:
○ Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
○ Handle cash, credit card, and other payment methods.
○ Provide guests with receipts and ensure accuracy in all transactions.
● Order Input & Menu Knowledge
○ Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted
○ Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to
effectively answer guest inquiries
● Front of House Organization:
○ Maintain a clean and organized host stand and waiting area.
○ Ensure menus are clean and presentable.
○ Assist with answering general phone inquiries and providing information about the restaurant.
● Customer Service:
○ Address guest inquiries and concerns promptly and professionally.
○ Maintain a positive and friendly attitude, even during busy or challenging situations.
○ Work collaboratively with servers and other staff members to ensure a seamless dining experience.
● Additional Duties:
○ Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
○ Completes tasks assigned by management as needed.
Qualifications:
● Experience: Previous experience in a customer service or hospitality role preferred, but not required.
● Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
organizational skills, and basic math skills for handling payments.
● Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20
pounds.
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.
Essential Duties & Responsibilities:
Guest Reception and Seating:Greet guests warmly and professionally upon arrival.Manage the waitlist and seat guests in a timely and efficient manner.Escort guests to their tables, providing menus and any necessary information.Cashier Duties:Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.Handle cash, credit card, and other payment methods.Provide guests with receipts and ensure accuracy in all transactions.Order Input & Menu KnowledgeAccurately input guest orders into the POS system, ensuring all modifications and special requests are notedPossess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to effectively answer guest inquiriesFront of House Organization:Maintain a clean and organized host stand and waiting area.Ensure menus are clean and presentable.Assist with answering general phone inquiries and providing information about the restaurant.Customer Service:Address guest inquiries and concerns promptly and professionally.Maintain a positive and friendly attitude, even during busy or challenging situations.Work collaboratively with servers and other staff members to ensure a seamless dining experience.Additional Duties:Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.Completes tasks assigned by management as needed.Qualifications:
Experience: Previous experience in a customer service or hospitality role preferred, but not required.Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds. Read LessThe Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient dining experience.
Essential Duties & Responsibilities:
Guest Reception and Seating:Greet guests warmly and professionally upon arrival.Manage the waitlist and seat guests in a timely and efficient manner.Escort guests to their tables, providing menus and any necessary information.Cashier Duties:Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.Handle cash, credit card, and other payment methods.Provide guests with receipts and ensure accuracy in all transactions.Order Input & Menu KnowledgeAccurately input guest orders into the POS system, ensuring all modifications and special requests are notedPossess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to effectively answer guest inquiriesFront of House Organization:Maintain a clean and organized host stand and waiting area.Ensure menus are clean and presentable.Assist with answering general phone inquiries and providing information about the restaurant.Customer Service:Address guest inquiries and concerns promptly and professionally.Maintain a positive and friendly attitude, even during busy or challenging situations.Work collaboratively with servers and other staff members to ensure a seamless dining experience.Additional Duties:Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.Completes tasks assigned by management as needed.Qualifications:
Experience: Previous experience in a customer service or hospitality role preferred, but not required.Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong organizational skills, and basic math skills for handling payments.Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20 pounds. Read LessSummary:
The Hibachi Chef is responsible for providing an entertaining and interactive dining experience for guests while preparing and cooking food on a hibachi grill. They must possess excellent culinary skills, showmanship, and the ability to engage and entertain guests.
Essential Duties & Responsibilities:
Food Preparation:Prepare and cook a variety of meats, seafood, vegetables, and rice dishes on a hibachi grill according to restaurant recipes and standards.Ensure food is cooked to the proper temperature and meets all health and safety regulations.Prepare sauces, marinades, and other accompaniments for the hibachi dishes.Guest Interaction & Entertainment:Engage guests in conversation and create a lively and entertaining atmosphere.Perform tricks and culinary skills, such as flipping utensils, juggling eggs, and creating onion volcanoes.Adapt the performance to the audience, ensuring a fun and memorable experience for all guests.Customer Service:Greet guests warmly and professionally, answering any questions they may have about the menu or cooking process.Accommodate special requests and dietary restrictions whenever possible.Ensure guest satisfaction by providing exceptional service and delicious food.Cleanliness & Sanitation:Maintain a clean and organized work area, including the hibachi grill, utensils, and surrounding areas.Assists in maintaining clean and well kept vent hood systems.Adhere to all food safety and sanitation guidelines.Additional Duties:Assist with kitchen tasks as needed, such as food preparation, cleaning, and stocking.Participate in staff meetings and training sessions as required.Performs shift opening and closing duties as assigned by the manager such as cleaning of refrigeration units, gaskets, chef carts and floors.Handles, stores, labels, and rotates foods properly and in accordance with public health safety, state and local laws.Qualifications:
Experience: Previous experience as a hibachi chef or cook is preferred, but not required. Willingness to learn and develop hibachi cooking and entertainment skills is essential.Skills:Excellent culinary skills, particularly in grilling and Japanese cuisine.Strong showmanship and ability to engage and entertain guests.Excellent communication and interpersonal skills.Ability to multitask and work efficiently in a fast-paced environment.Attention to detail and ability to follow recipes and instructions.Physical Requirements:Ability to stand for extended periods of time.Ability to lift and carry up to 50 pounds.Manual dexterity for handling cooking utensils and performing tricks.Ability to work in a hot and sometimes smoky environment.Must adhere to the restaurants dress code and grooming standards.Presents a clean and neat appearance and uses a courteous manner with all guests. Read LessJob Title: Server
Reports To: Restaurant Manager, Shift Leaders
Age Requirement: 18+ years old (due to the serving of alcoholic beverages)
Summary:
The Restaurant Server is responsible for providing exceptional service to guests, taking orders, serving food and beverages, and
ensuring a positive dining experience. They act as the primary point of contact for guests throughout their meal, anticipating their
needs and exceeding their expectations.
Essential Duties & Responsibilities:
Guest Service:
Greet guests warmly and professionally upon arrival.
Provide menus and answer any questions about the menu or specials.
Take accurate food and beverage orders, including any special requests or modifications.
Serve food and beverages in a timely and efficient manner.
Check in with guests regularly to ensure their satisfaction and address any concerns.
Sales and Upselling:
Suggestively sell menu items, appetizers, desserts, and beverages.
Promote specials and new menu items.
Maximize sales opportunities by anticipating guest needs and offering additional items or enhancements.
Table Maintenance:
Clear tables throughout the meal, removing empty plates and glassware.
Assist with resetting tables after guests leave, ensuring they are clean and ready for the next guests.
Maintain a clean and organized work area, including side stations and service areas.
Payment Processing:
Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
Handle cash, credit card, and other payment methods.
Provide guests with receipts and ensure accuracy in all transactions.
Teamwork and Communication:
Communicate effectively with other servers, kitchen staff, and management.
Work collaboratively to ensure a smooth and efficient dining experience for all guests.
Assist other team members as needed.
Qualifications:
Age: Must be 18 years of age or older due to the serving of alcoholic beverages.
Experience: Previous experience as a server or in a customer service role is preferred but not required. Willingness to learn
and provide excellent service is essential.
Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
attention to detail, and basic math skills for handling payments.
Physical Requirements: Ability to stand and walk for extended periods of time, carry trays of food and beverages, and
occasionally lift up to 30 pounds.
Training: Must be able to obtain any required food handling or alcohol service certifications.
