ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
ShipperHQ is looking for a visionary Chief Technology Officer (CTO) to lead the technical strategy, engineering organization, and product direction for our rapidly growing SaaS platform. This executive leadership role is responsible for defining the long-term technology vision, aligning engineering execution with business objectives, and driving innovation across our products.
Working closely with the CEO, Chief Product Officer, and executive leadership team, the CTO will ensure our technology investments support company strategy while fostering a high-performing engineering culture. This role combines strategic thinking with strong technical leadership, guiding architectural decisions, product innovation, engineering roadmaps, and organizational growth.
The ideal candidate is a technology leader who thrives in fast-paced environments, can balance long-term vision with day-to-day execution, and is passionate about building scalable products, developing engineering organizations, and leveraging emerging technologies, including AI, to create a competitive advantage.
Responsibilities:Define and execute the company's long-term technology and engineering strategyDevelop engineering roadmaps that align with product strategy and business objectivesPartner with the Chief Product Officer to shape the product vision and roadmapEnsure engineering priorities are aligned across Product, Customer Success, Sales, and OperationsProvide executive-level technical leadership and strategic guidance across the businessDrive architectural decisions that support scalability, security, reliability, and performanceEvaluate emerging technologies and recommend innovations that strengthen the company's competitive positionChampion AI-first thinking and identify opportunities to leverage AI across products and internal operationsGuide engineering standards, development practices, and technical excellence across the organizationOversee engineering capacity planning, organizational design, and long-term team structurePartner with engineering leadership to ensure successful execution of product roadmaps and delivery goalsProvide strategic oversight for release planning, roadmap execution, and technical prioritiesCollaborate with the Chief Architect on technical direction, platform evolution, and major architectural initiativesPartner with executive leadership on company strategy, planning, and operational initiativesRepresent technology and product strategy with customers, partners, vendors, and key stakeholdersProvide coaching, mentorship, and leadership to senior engineering leaders while fostering a culture of ownership, innovation, and continuous improvementQualifications:10+ years of progressive software engineering experience with significant leadership experience in SaaS organizationsProven experience leading engineering organizations through growth and scaleExperience serving as a CTO, VP of Engineering, or other senior technology executiveStrong background designing and delivering modern cloud-based SaaS platformsDeep understanding of software architecture, distributed systems, APIs, cloud infrastructure, and modern engineering practicesExperience building and executing multi-quarter technology roadmapsDemonstrated success partnering closely with Product leadership to define strategy and prioritize investmentsStrong understanding of Agile software development methodologies and engineering operationsExperience leading organizational planning, engineering capacity planning, and technical strategyStrong business acumen with the ability to balance technical decisions against customer and commercial prioritiesExperience leveraging AI technologies to improve products, engineering productivity, or business operationsExceptional communication skills with the ability to influence executives, technical teams, customers, and partnersProven ability to build high-performing teams and foster a culture of accountability, innovation, and continuous learningBachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred)What We're Looking For:Strategic thinker who can balance long-term vision with practical executionInspiring leader who builds trust and develops strong technical teamsCustomer-focused mindset with a passion for solving complex business problemsCollaborative executive who works effectively across departmentsComfortable making decisions in a fast-moving, high-growth environmentStrong technical curiosity with a passion for emerging technologies and continuous innovationHigh ownership mentality with a bias toward action and resultsPassion for building products that delight customers and drive business growthWhy ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
ShipperHQ is looking for an experienced VP of Engineering to lead our engineering organization and drive the successful execution of our product roadmap. This role is responsible for developing high-performing engineering teams, improving engineering processes, and ensuring the reliable delivery of scalable, high-quality software.
Working closely with Product, Architecture, and executive leadership, the Director of Engineering will translate business priorities into engineering execution while fostering a culture of ownership, collaboration, and continuous improvement. This leader will mentor engineering managers and senior engineers, remove organizational roadblocks, and ensure teams have the structure, tools, and support needed to deliver exceptional results.
The ideal candidate is a hands-on engineering leader who thrives in a fast-paced environment, enjoys coaching teams, drives operational excellence, and embraces AI and modern engineering practices to improve engineering productivity and product quality.
Responsibilities:Lead and develop the engineering organization, fostering a high-performing, collaborative culturePartner with Product to translate business priorities into engineering execution and delivery plansOwn engineering planning, resource allocation, and execution of the product roadmapDrive predictable delivery through effective sprint planning, prioritization, and executionCoach and mentor engineering managers and senior engineers while supporting career growth and team developmentImprove engineering processes, development practices, and operational efficiency across teamsPartner with the Chief Architect to ensure scalable, secure, and maintainable technical solutionsEnsure engineering teams build reliable, high-quality software that meets customer and business needsMonitor engineering metrics and continuously improve delivery, quality, and team performanceCollaborate with Product, Customer Success, Sales, and Operations to align priorities and remove delivery obstaclesChampion engineering best practices, code quality, testing, and continuous improvementSupport hiring, onboarding, and organizational planning to scale the engineering teamFoster an AI-first engineering culture by identifying opportunities to leverage AI for software development, testing, and operational efficiencyHelp shape technical direction and contribute to long-term engineering planning alongside executive leadershipBuild a culture of accountability, ownership, innovation, and continuous learningQualifications:8+ years of progressive software engineering experience with significant engineering leadership experience in SaaS organizationsProven experience leading engineering teams and delivering complex software productsExperience as a Director of Engineering, Engineering Manager, Senior Engineering Manager, or similar leadership roleStrong background in building and delivering modern cloud-based SaaS applicationsDeep understanding of software architecture, APIs, cloud infrastructure, and modern software development practicesExperience leading Agile software development teams and improving engineering processesStrong experience with engineering planning, delivery management, and capacity planningProven ability to hire, coach, and develop high-performing engineering teamsExperience partnering closely with Product Management and Architecture to deliver customer-focused solutionsStrong understanding of engineering operations, CI/CD, testing, observability, and software quality practicesExperience leveraging AI tools to improve engineering productivity and software qualityExcellent communication and leadership skills with the ability to influence across technical and non-technical teamsStrong organizational, prioritization, and problem-solving skillsBachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)What We're Looking For:Strong engineering leader who enjoys coaching and developing teamsExecution-focused with a track record of delivering high-quality softwareCollaborative partner who works effectively across Product, Architecture, and the businessData-driven decision maker who continuously improves engineering performanceComfortable leading through change in a fast-paced, high-growth environmentPassionate about modern engineering practices, AI, automation, and continuous improvementHigh ownership mentality with a bias toward action and delivering resultsWhy ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity
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Read LessAbout ShipperHQ:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
ShipperHQ is looking for a Principal Site Reliability Engineer to lead the evolution of our cloud platform, reliability strategy, and infrastructure architecture. This is a highly technical, hands-on leadership role responsible for designing scalable, resilient systems while establishing engineering best practices that enable our teams to move quickly and confidently.
As a Principal SRE, you'll own the strategic direction of our cloud infrastructure, deployment architecture, observability, and platform reliability. You'll partner closely with Engineering, Product, Security, and QA to build systems that are secure, automated, highly available, and built to scale. Success in this role comes from balancing strategic thinking with execution and leading through influence, solving complex technical challenges, and continuously improving the developer experience.
This role is ideal for someone who enjoys building platforms rather than simply maintaining infrastructure and thrives in a fast-paced, AI-first engineering culture.
Own the technical vision and roadmap for ShipperHQ's cloud infrastructure, reliability, and platform engineering initiatives.Design, build, and maintain highly available, scalable, and secure cloud infrastructure in AWS.Architect and evolve Infrastructure as Code (Terraform) standards across all environments.Design and optimize CI/CD pipelines that enable fast, reliable, and repeatable software delivery.Define and implement reliability standards, SLOs, SLIs, error budgets, and incident management best practices.Lead the design and implementation of observability, monitoring, logging, and alerting across the platform.Build self-service platform capabilities and automation that empower engineering teams and reduce operational overhead.Drive infrastructure modernization initiatives, including containerization, orchestration, and platform scalability.Partner with Security to implement cloud security best practices, compliance controls, and governance.Collaborate with Engineering teams to improve application reliability, performance, and operational excellence.Lead technical decision-making for infrastructure architecture and serve as a trusted advisor across engineering.Mentor engineers and promote best practices in cloud architecture, automation, reliability, and operational excellence.Evaluate and introduce new technologies that improve scalability, reliability, developer productivity, and operational efficiency.Participate in incident response, root cause analysis, and continuous improvement efforts for production systems.Qualifications10+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Cloud Infrastructure, or Software Engineering.Proven experience designing and operating large-scale, highly available cloud infrastructure in AWS.Strong software engineering background with the ability to write production-quality code and automation.Expert-level experience with Infrastructure as Code, preferably Terraform.Deep experience designing and maintaining modern CI/CD pipelines using GitLab or similar platforms.Strong knowledge of Kubernetes, containerized workloads, and cloud-native architectures.Extensive experience with observability platforms, distributed tracing, logging, monitoring, and incident response.Experience defining and implementing SLOs, SLIs, and reliability engineering best practices.Strong understanding of networking, security, Linux systems administration, and cloud architecture.Experience supporting high-traffic SaaS applications and mission-critical production environments.Excellent problem-solving skills with the ability to simplify complex technical challenges.Demonstrated ability to influence technical direction without direct authority while mentoring engineers across multiple teams.Experience working in Agile development environments and partnering closely with cross-functional engineering teams.Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessAbout Us:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
ShipperHQ is looking for an experienced Product Manager to help shape the future of our eCommerce shipping platform. In this role, you'll own key areas of the product lifecycle—from identifying customer needs and defining product strategy to partnering with Engineering, Design, and Go-to-Market teams to deliver impactful solutions.
You'll combine customer insights, market research, and data-driven decision-making to prioritize initiatives that improve the merchant experience, drive business growth, and strengthen ShipperHQ's position as an industry leader. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving complex problems, and is excited to leverage AI and emerging technologies to build better products.
ResponsibilitiesDevelop a deep understanding of customer needs, pain points, and workflows to identify opportunities for innovation and product improvement.Define and communicate product vision, strategy, and roadmaps that align with company objectives.Gather and prioritize product requirements based on customer value, business impact, and technical feasibility.Translate product strategy into detailed requirements, user stories, acceptance criteria, and prototypes.Partner closely with Engineering, Design, QA, and other cross-functional teams to deliver high-quality products on time.Make informed prioritization decisions using customer feedback, analytics, market trends, and competitive insights.Support product launches by partnering with Marketing, Sales, Customer Success, and leadership to ensure successful go-to-market execution.Collaborate on product positioning, packaging, and pricing strategies.Monitor product performance, customer adoption, and key success metrics to improve the product continuously.Serve as a product expert internally and externally, helping customers, partners, and internal teams understand product capabilities and value.Engage directly with customers, partners, and system integrators to gather feedback and validate product direction.Champion AI-driven capabilities and emerging technologies where they create meaningful value for customers and internal teams.What we’re looking for:
4 - 6+ years of Product Management experience in a SaaS environment, preferably in eCommerce, logistics, or shipping.Proven experience owning products through the full product lifecycle, from discovery and strategy to launch and iteration.Strong understanding of customer research, product analytics, market trends, and Agile development.Comfortable working with engineering teams and discussing APIs, integrations, and technical solutions.Familiarity with AI, automation, and emerging technologies, with the ability to identify opportunities to apply them.Excellent communication, stakeholder management, and prioritization skills.Analytical, detail-oriented, and customer-focused with strong problem-solving abilities.A proactive, adaptable self-starter who thrives in a fast-paced, high-growth environment and takes ownership of outcomes.Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position OverviewShipperHQ is looking for a highly organized, dependable Operations Coordinator to help keep our office, team, and day-to-day operations running smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing many hats, and takes pride in creating an exceptional employee experience.
Success in this role comes from being adaptable, resourceful, and willing to jump in wherever needed. No task is too big or too small. You take initiative, solve problems, and aren't afraid to roll up your sleeves to get things done. Whether you're planning an event, processing invoices, stocking the kitchen, or helping with a last-minute project, you're someone the team can count on.
ResponsibilitiesIn this role, you will:
Keep our office clean, organized, stocked, and welcomingHelp set up lunches, celebrations, and team eventsCoordinate company meetings and office activitiesBook flights, hotels, and travel for team membersProcess invoices, expenses, and other administrative tasksWork with vendors and building managementSupport marketing and leadership with projects big and smallHelp with company eventsPitch in wherever help is neededQualificationsWho you are:
Naturally organizedReliable and follows through on commitmentsFriendly and enjoys helping peopleComfortable juggling lots of different tasksCurious and eager to learnTech-savvy and quick to pick up new softwareComfortable working independently without constant directionSomeone who notices problems and solves themPositive, adaptable, and enjoys being part of a teamWhat Success Looks Like:The office runs smoothly and efficientlyEmployees feel supported, engaged, and connectedCompany events are well-organized and memorableLeadership can rely on you to anticipate needs and solve problems proactivelyYou become a trusted resource across the organization by building strong relationships and consistently delivering resultsWhy ShipperHQ?This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.ing the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessAbout Us:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a gl
What You’ll Do:
The Head of Customer Success is a key driver of ShipperHQ’s revenue, owning retention and expansion while ensuring a high level of customer service. You’ll partner closely with sales and support to keep customer success at the center of everything we do.
This is a hands-on leadership role focused on reducing churn, increasing retention, and driving client satisfaction. You’ll work directly with customers, understand their needs, and take action, bringing both strategic thinking and a willingness to execute.
Commercially Driven: Own the Net Revenue Retention and Gross Revenue Retention targets. You will treat the CS department as a revenue driver and identify expansion opportunities.Operational Execution: You will lead by example. This means rolling up your sleeves to map out customer journeys and directly managing key accounts.AI Strategic Roadmap: Lead the implementation of AI-driven CS operations.Precision Segmentation: Move beyond basic tiers to behavioral segmentation. You will design workflows that provide white-glove service to high-value accounts while utilizing "tech-touch" to maintain high engagement across our volume-based segments.Innovation & Improvement: Constantly audit and disrupt your own playbooks. You will identify where manual friction exists and replace it with intelligent automation.Commercial Leadership: Coach a team of CSMs to have a sales mindset. You will foster an environment where "Success" is defined by the customer’s increased investment in ShipperHQ.What we’re looking for:
Bachelor’s degree or equivalent experience.Experience: 8+ years in Customer Success/Account Management, with 3+ years in a senior leadership role, ideally in B2B SaaS.Low Ego / High Ownership: You have the seniority to lead a meeting but the humility to help a CSM troubleshoot a complex issue. You find joy in 'doing' as much as 'delegating’.AI Fluency: You have a proven ability to use and implement AI tools to automate workflows and extract actionable insights from data.Entrepreneurial mindset: You are comfortable with revenue targets and understand the unit economics of a SaaS business. You know how to translate "customer satisfaction" into company profitability.Data Literacy: Expert-level understanding of NRR, LTV/CAC ratios, and engagement metrics. You don't just report on data; you use it to predict the future.Operational Grit: You’ve built or scaled a CS department during a period of growth or technological transition.Experience in e-commerce or shipping/logistics technology is a plusCommunication: Exceptional ability to communicate with customers, colleagues and senior management.Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops, large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
The VP of Sales is responsible for leading the sales team to meet and exceed revenue targets. You will oversee the sales strategy and execution, manage key customer relationships, and collaborate cross-functionally to drive business growth. The ideal candidate will have a proven track record of building and scaling successful sales teams and driving revenue growth.
Responsibilities:
Qualifications:
Bachelor's degree in business, marketing, or a related field; MBA preferred.7+ years of experience in sales leadership, with a proven track record of building and scaling successful sales teams.3+ years of experience in HubSpotExperience in Bootstrapped companiesExperience in SAAS and e-commerce High volume SAAS experience (SMB and Enterprise)Strong leadership skills and the ability to motivate and inspire a team to achieve and exceed goals.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key customers and partners.Strong analytical skills and the ability to analyze sales data and market trends to identify opportunities for growth and improvement.Ability to collaborate effectively with cross-functional teams to drive business growth.Proven ability to develop and execute successful sales strategies.Strong presentation skills, with the ability to effectively communicate complex concepts to both internal and external stakeholders.Experience in sales forecasting and pipeline management.Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessShipperHQ is a market leader in e-commerce shipping technology, helping brands solve complex checkout and fulfillment challenges. For over 15 years, we’ve powered shipping logic for thousands of merchants globally, from high-growth DTC brands to enterprise retailers.
We operate as a lean, performance-driven team where accountability is real, ownership is expected, and strong operators grow quickly.
The RoleWe’re hiring a Sales Team Lead who is a closer at heart.
This is a player-coach role designed for a high-performing Senior AE or Team Lead ready to expand their leadership scope without stepping away from revenue. You will carry meaningful enterprise revenue responsibility while beginning to own core elements of team execution, including sales cadence, pipeline visibility, and deal coaching.In the first 6 months, expect roughly 60 - 70% of your time focused on closing strategic deals and 30 - 40% on leadership responsibilities. As you prove results, leadership scope will expand.This is not a pure management role. You will stay close to the field, lead complex opportunities, and grow intentionally into broader sales leadership.This is a salaried role with clear revenue accountability.You will carry revenue responsibility and be evaluated on personal contribution, forecast accuracy, and overall team performance. We run structured performance reviews and increase scope and compensation based on measurable impact.This role is designed to grow. As you demonstrate results, you will expand your leadership influence and earning potential within the organizationWhat You’ll DoYou will be revenue-accountable and directly influence growth across both SMB and Enterprise segments, with a primary focus on enterprise and other high-impact deals. On the revenue side, you will lead and close complex, multi-stakeholder opportunities, drive strategic negotiations, and support reps in critical late-stage deals to ensure strong outcomes. On the leadership side, you will own the weekly sales cadence, run structured pipeline reviews, strengthen forecast discipline, and actively coach reps within live opportunities to elevate performance and consistency across the team.
Core ResponsibilitiesPersonally lead and close strategic enterprise dealsCarry defined revenue responsibility and contribute directly to overall team performanceOwn weekly standups and structured pipeline reviewsCoach reps in deal strategy, call reviews, and complex negotiationsImprove stage discipline, pipeline hygiene, and forecast accuracy in HubSpotPartner cross-functionally with Marketing, Product, and Partnerships to strengthen win rates and deal velocityWhat Success Looks LikeIn Your First 90 DaysLead and close meaningful enterprise opportunitiesEstablish consistent weekly sales cadence and pipeline inspection rhythmImprove pipeline clarity with defined stage criteria and cleaner forecastingRaise the bar on deal quality through hands-on coaching and live strategy sessionsIn Your First 6-12 MonthsDrive measurable improvement in enterprise win rates and deal velocityIncrease forecast reliability and pipeline visibilityBecome the operational leader of day-to-day sales executionExpand your scope toward broader sales leadership responsibilitiesWhat We’re Looking For6-10 years of SaaS or e-commerce closing experienceExperience as a Team Lead, Pod Lead, or informal sales leader preferredProven success closing enterprise or complex multi-stakeholder dealsFamiliarity with structured sales frameworks such as SPICED encouragedComfortable balancing personal deal ownership with team accountabilityStrong pipeline management discipline and CRM fluencyConfident communicator who can coach peers and hold a high performance barYou should want more responsibility, real accountability, and the opportunity to grow into running a sales organization over time.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessAbout ShipperHQ:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Responsibilities:
Architectural Design & Strategy: Define the blueprint for complex features, ensuring that the underlying logic is sound before a single line of code is generated.AI Orchestration & Audit: Utilize AI tools to accelerate the implementation phase while spending your brain power on meticulous code reviews. You are the final gatekeeper, spotting drift that automated tools might miss.TDD-Led Development: Drive development through a test-first mentality. You will define the testing requirements and structure that validate every feature, ensuring code meets our strict functional and performance benchmarks.Define the Standard: Establish and enforce uniform code structures and standards for our codebases. You ensure that even with AI assistance, our codebase remains clean, readable, and consistent.UX & Full-Stack Integration: Ensure that our backend shipping logic translates into a seamless, high-performance frontend experience, maintaining a high bar for UX and implementation details.Qualifications:
At least 7 years of commercial full-stack software development experience with deep foundational knowledge required to judge the quality of code at a glance.Work daily with AI-assisted tools to speed up feature delivery and improve code quality. You should be an expert at prompting for complex architectural patterns and refining AI output in real-time.A disciplined commitment to Test-Driven Development. You understand that in an AI-heavy workflow, the test suite is the most important documentation you own.Strong experience in software design patterns and object-oriented programming. You know how to build for the long term.Exceptional problem-solving skills, strong analytical capabilities, and excellent communication abilities.A proactive approach to challenges, coupled with the ability to propose innovative and pragmatic solutions.Experience in high-traffic, SaaS, or e-commerce platforms is highly valued.Experience with backend technologies like Java, Node.js or Rails is highly advantageousBonus Points for Experience in:
Startup or small company environmentsExperience with integrating with ShopifyNode.js, Next.js, TypeScript, GraphQL, AWS, high-traffic environments or high-throughput data analytics systemsWhy ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the Arboretum AreaCompensation is based on experienceAt ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Read LessShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About Us:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
What You’ll Do:
As a Senior Customer Success Manager, you’ll own a portfolio of strategic and high-growth accounts, serving as both a trusted advisor and commercial owner. You are accountable for retention, expansion, and ensuring customers realize clear business value from ShipperHQ.
Own and manage a high-volume portfolio of strategic and growth accounts with full accountability for retention and expansion revenueBuild and maintain executive-level relationships, positioning yourself as a trusted advisor across customer organizationsTranslate customer goals into measurable success plans tied to business outcomes and ROIDrive product adoption and maturity through structured enablement, best practices, and ongoing value realizationLead renewals end-to-end, proactively managing risk and forecasting outcomes 6+ months in advanceIdentify and close expansion opportunities through consultative, value-based sellingOperate with strong commercial acumen—comfortable owning a book of business and revenue targetsPartner cross-functionally with Sales, Product, and Support to advocate for customers and drive resultsManage competing priorities across a high volume of accounts without sacrificing quality or responsivenessWhat We’re Looking For:5+ years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaSProven track record of owning and growing a book of business, including renewals and expansion/upsell targetsExperience managing a high volume of accounts while maintaining strong customer outcomesStrong commercial mindset with comfort in revenue ownership and quota-carrying or expansion-focused rolesDemonstrated ability to navigate complex organizations and build relationships with executive stakeholdersSkilled in identifying risk early and driving proactive retention strategiesExcellent business acumen with the ability to tie product value to customer KPIs and ROIClear, confident communicator with strong executive presenceHighly organized, proactive, and able to operate independently in a fast-paced environmentExperience in e-commerce, shipping, or logistics technology is a strong plusWhy ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success22 days of PTO plus public holidays401k MatchMedical, Dental, and Vision InsuranceMaternity and Paternity LeaveThis is a hybrid, full-time position working out of our Austin, TX office in the ArboretumCompensation is based on experiencePowered by JazzHR
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