Clinical Pharmacist
Job Purpose:
Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.
REQUIRED: Licensed Pharmacist in the state of South Carolina AND Georgia OR Tennessee
Job Duties:
Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.Productivity monitoring and reporting weekly stats for growth developmentOverseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.Supervising communication of support personnel compliant with HIPPA rules and regulations;Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.Direct communication with other health professionals as necessary regarding patient care;Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;Manage, organize, and update relevant data using database applications;Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;Assist with research projects and peer reviewing articles as needed.Identify trends, resolves problems; recommend improvements; implements change;Actively participates in process improvement initiatives;Protects organization's value by keeping information confidential;Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;Willing to do whatever is necessary for the betterment of the Company;Other duties as assigned;Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.
Experience/ Education:
Required Licensure/Certification: Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist
Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Education: PharmD or equivalent advanced degree required
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessJoin our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We're hiring a Prior Authorization Pharmacy Technician - Patient Support Advocate to support the growth of the specialty pharmacy program. This role supports patient access to medications by coordinating prior authorizations, securing financial assistance, and resolving insurance barriers. It includes patient communication, claim adjudication, and promoting medication adherence through pharmacy system support.
Active Arizona Pharmacy Technician License and National Pharmacy Technician Certification (PTCB/ExCPT) REQUIRED
Remote, Monday - Friday, 7:00AM - 4:00PM AZT, 21-23/hour
What You'll Do:
Work with insurance companies to obtain medication approvals.Use pharmacy systems to enter data, run test claims, and manage follow-up actions.Document patient needs, authorization status, and assistance efforts across systems and EMRs.Communicate with prescribers to ensure accurate and appropriate prescriptions.Maintain detailed records of all patient interactions.Assist patients with insurance claims and medication adherence over the phone.Partner with pharmacists and liaisons to support coordinated patient care.Research information to support decisions and operational improvements.Manage and update data in relevant databases.Identify issues, recommend solutions, and participate in process improvement initiatives.Maintain confidentiality and ongoing professional development.Perform additional duties as needed; minimal travel may be required.What You'll Get:
Medical, dental, and vision insurance starting day one401(k) with match, 4 weeks PTO, 10 paid holidaysPaid parental leave, short-term disability, and professional developmentAccess to employee resource groups and wellness programsWhat You Need:
State-registered (Arizona) Pharmacy Technician; CPhT required.2+ years of experience as a pharmacy technician; High School Diploma or GEDStrong communication, organization, and tech skillsEmpathy, integrity, and a team-first mindsetCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessJob Purpose:
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner PharmacyEducate patients on the services offered by the Shields Specialty Pharmacy ProgramProtect Shields values by keeping information confidentialJob Duties:
Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).Perform other duties as assigned.Skills:
Ability to verbally communicate a compelling reason why patients should use shields pharmacy.Strong verbal communication and phone skills.Enjoys talking with patients and can empathize with their situation.Proactively engaging patients telephonically.Ability to quickly build rapport and relate with patients over the phone.Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.Excellent communication, organizational and prioritization skillsAttention to detail.Ability to learn new processes and implement them quickly.Results-oriented with a positive outlook.A clear focus on high quality.Proficient in Microsoft Office particularly Excel, Word, and Outlook.Prior customer service experience / outbound call experience.
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB/NHA required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: 1 years' experience as a Pharmacy Technician or related experience
Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License required
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessPreferred candidate locations: NYC or Boston
Compensation range: 110k-120k + bonus
The Corporate Strategy team was established in 2021 to partner directly with the Executive Leadership Team in advancing Shields' strategic priorities, including growth initiatives, operational improvement efforts, business development opportunities, and new business innovation. Team members gain exposure across all aspects of the organization and are uniquely positioned to develop into operational or functional leaders or to lead new growth initiatives across the business.
The Corporate Strategy team works closely with Strategic Operations, with a particular focus on supporting critical internal functions, strategic partnerships, and new product and service launches.
This role serves as a strategic and operational partner to the Centralized Operations leadership team, helping drive performance across one of the largest and most impactful functions within the organization. The individual will lead high-priority initiatives, develop data-driven insights, support business planning and forecasting activities, and help execute key strategic priorities.
This is a unique opportunity for top-performing professionals from investment banking, private equity, management consulting, corporate development, or strategic finance backgrounds who are looking to transition into an operating role. Rather than advising from the sidelines, you'll work directly with executive and operational leaders to influence strategy, drive execution, and deliver measurable business results.
With broad exposure to enterprise strategy, operational excellence, growth initiatives, and executive decision-making, this role provides an accelerated path to leadership while offering the opportunity to make a meaningful impact within a rapidly growing healthcare organization.
Key ResponsibilitiesCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessPatient Engagement Specialist
Location: Remote
The Patient Engagement Specialist will be responsible for outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the following activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, answering inbound calls to support the health system, conducting status checks on prescriptions, assisting pharmacies in properly adjudicating electronic prescription drug claims, and resolving adjudication error messages. This role is also responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries as this role serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.
Key Responsibilities:
Proactively coordinate medication refills including data entry and pharmacy claim adjudicationMake outbound patient refill phone calls and complete the patient refill requestAnswer, resolve and triage inbound inquiriesClarify prescription orders with pharmacist and/or clinician as appropriateIdentify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medicationsManage, organize, and update relevant data using database applicationsApply observations and recommendations regarding operational issues, increased productivity, and quality standardsIdentify trends and resolve problems by recommending improvements and implementing changesActively participate in process improvement initiativesAct as a value-added business partner to stakeholders throughout the organizationProtect organization's value by maintaining confidential informationUpdate knowledge by participating in educational opportunities, reading professional publications, and maintaining networksAbility to be flexible on shift times: typical shift times: 8:30AM to 5:00PM but can differ based on time zone and clinic operating hours (standard hours to be discussed at time of hire and overtime and weekend hours may be required as needed)Other duties and/or responsibilities may applyRequired Licenses/Requirements:
We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required.
*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Experience/Education:
1-3 years of pharmacy technician experience adjudicating claimsExperience managing refills, working in a specialty pharmacy, working with clinical care teams, and working remotely strongly preferred but not requiredHigh school diploma or GED requiredSkills: Candidates should have strong interpersonal communication skills, exceptional phone skills, comfortability with proactively engaging patients over the phone, comfortability reaching out to on-site clinicians, payors, and pharmacies , and proficient in Microsoft Office, particularly Excel and Word and the ability to quickly learn other programs An ideal candidate must also adapt to Shields' unique tools ,have strong organizational skills proven ability to follow all policies, and meet/exceed metrics established
Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives at work on-time with minimal unscheduled time off
Other: Ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality are essential as position deals with highly sensitive and private data
Job Salary:
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $20.00 to $23.00 hourly. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessPatient Engagement Specialist
Location: Remote
The Patient Engagement Specialist will be responsible for outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the following activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, answering inbound calls to support the health system, conducting status checks on prescriptions, assisting pharmacies in properly adjudicating electronic prescription drug claims, and resolving adjudication error messages. This role is also responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries as this role serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.
Key Responsibilities:
Proactively coordinate medication refills including data entry and pharmacy claim adjudicationMake outbound patient refill phone calls and complete the patient refill requestAnswer, resolve and triage inbound inquiriesClarify prescription orders with pharmacist and/or clinician as appropriateIdentify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medicationsManage, organize, and update relevant data using database applicationsApply observations and recommendations regarding operational issues, increased productivity, and quality standardsIdentify trends and resolve problems by recommending improvements and implementing changesActively participate in process improvement initiativesAct as a value-added business partner to stakeholders throughout the organizationProtect organization's value by maintaining confidential informationUpdate knowledge by participating in educational opportunities, reading professional publications, and maintaining networksAbility to be flexible on shift times: typical shift times: 8:30AM to 5:00PM but can differ based on time zone and clinic operating hours (standard hours to be discussed at time of hire and overtime and weekend hours may be required as needed)Other duties and/or responsibilities may applyRequired Licenses/Requirements:
We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required.
*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Experience/Education:
1-3 years of pharmacy technician experience adjudicating claimsExperience managing refills, working in a specialty pharmacy, working with clinical care teams, and working remotely strongly preferred but not requiredHigh school diploma or GED requiredSkills: Candidates should have strong interpersonal communication skills, exceptional phone skills, comfortability with proactively engaging patients over the phone, comfortability reaching out to on-site clinicians, payors, and pharmacies , and proficient in Microsoft Office, particularly Excel and Word and the ability to quickly learn other programs An ideal candidate must also adapt to Shields' unique tools ,have strong organizational skills proven ability to follow all policies, and meet/exceed metrics established
Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives at work on-time with minimal unscheduled time off
Other: Ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality are essential as position deals with highly sensitive and private data
Job Salary:
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $20.00 to $23.00 hourly. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessThe Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.
Job Duties:
Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.Answer, resolve and triage inbound inquiries appropriately.Clarify prescription orders with pharmacist and/or clinician as appropriate.Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.Following through with claim adjudication and troubleshooting and reject codes.Partnering with pharmacy to ensure proper in-stock of medications.Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.Properly discontinuing patients off service when appropriate.Documenting work appropriately across all systems.Manage, organize, and update relevant data using database applications.Other duties that facilitate patient access to medications as assignedApply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.Identify trends, resolve problems, recommend improvements, implement change.Actively participate in process improvement initiatives.Act as a value-added business partner to stakeholders throughout the organization.Protect organization's value by keeping information confidential.Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessThe Implementation Director serves as the executive lead for complex healthcare transformation engagements, partnering with leading health systems to design, build, and launch high-performing specialty pharmacy programs. This role combines strategic consulting, operational transformation, project leadership, and client relationship management to help hospital partners achieve meaningful clinical, operational, and financial outcomes.
From contract signature through go-live and optimization, the Implementation Director acts as the trusted advisor to executive stakeholders, leading cross-functional teams through large-scale change initiatives that span operations, technology, workforce planning, process redesign, and organizational adoption. This role is ideal for professionals with experience in consulting, healthcare transformation, private equity portfolio operations, or large-scale implementation programs who enjoy solving complex business challenges and driving measurable outcomes.
The successful candidate will bring a consultative mindset, strong executive presence, structured problem-solving capabilities, and the ability to influence stakeholders across all levels of an organization. Given the highly collaborative nature of the role, regular travel to partner health systems is expected (typically 50%+).
Key ResponsibilitiesLead Strategic Client EngagementsServe as the executive owner and primary point of accountability for planning and delivering complex specialty pharmacy implementation engagements across leading health systems.Function as a trusted advisor to C-suite, VP, and Director-level stakeholders, helping clients navigate operational, organizational, and strategic decisions.Build long-term executive relationships that support both implementation success and future partnership growth.Drive Transformation and Change ManagementAssess current-state operations and identify opportunities to improve workflows, staffing models, patient experience, and program performance.Lead the design and implementation of future-state operating models, ensuring alignment across clinical, pharmacy, operational, and administrative stakeholders.Apply structured change management methodologies to drive stakeholder alignment, adoption, and sustainable outcomes.Manage Large-Scale ProgramsDevelop and execute comprehensive project plans, workstreams, milestones, and governance structures across multiple concurrent implementations.Proactively identify risks, remove obstacles, and drive accountability across internal and client teams.Lead executive steering committee meetings, project reviews, and operational status discussions.Solve Complex Business ChallengesUtilize data-driven analysis and structured problem-solving approaches to address implementation challenges and optimize program performance.Develop recommendations and action plans that balance strategic objectives with practical execution considerations.Demonstrate flexibility and critical thinking when navigating unique health system environments and evolving client needs.Lead Cross-Functional TeamsCoordinate initiatives involving operations, technology, analytics, human resources, training, marketing, and clinical stakeholders.Influence teams without direct authority while ensuring alignment toward key project objectives and timelines.Provide coaching, guidance, and leadership to implementation team members and newly onboarded site staff.Develop and Present Executive-Level DeliverablesCreate client-ready presentations, business cases, implementation roadmaps, operational analyses, and executive communications.Present recommendations and progress updates to senior healthcare leaders with confidence and credibility.Translate complex operational concepts into clear business insights and actionable recommendations.Build High-Performing Site TeamsLead workforce planning and staffing strategy for newly launched programs.Support recruiting, onboarding, training, and development efforts to ensure successful operational readiness.Serve as interim site leadership when needed during critical implementation and go-live periods.Ideal BackgroundWe are particularly interested in candidates with experience from:
Deloitte, PwC, EY, KPMG, Accenture, Guidehouse, Huron, ECG, Chartis, Vizient, or similar consulting organizationsHealthcare strategy, operations, performance improvement, transformation, or implementation consultingPrivate equity portfolio operations and value creation teamsProvider, health system, or healthcare services organizations leading enterprise initiativesProgram management, transformation, or implementation leadership roles supporting complex client environmentsPreferred Qualifications5-8+ years of consulting, transformation, implementation, or healthcare operations experienceDemonstrated success leading large-scale, client-facing engagements with executive stakeholdersExperience managing multiple complex workstreams in fast-paced environmentsStrong analytical, problem-solving, and executive communication skillsAdvanced PowerPoint, Excel, and executive presentation capabilitiesProven ability to influence stakeholders, drive change, and deliver measurable business outcomesWillingness to travel approximately 50%California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessJob Purpose:
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner PharmacyEducate patients on the services offered by the Shields Specialty Pharmacy ProgramProtect Shields values by keeping information confidentialJob Duties:
Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).Perform other duties as assigned.Skills:
Ability to verbally communicate a compelling reason why patients should use shields pharmacy.Strong verbal communication and phone skills.Enjoys talking with patients and can empathize with their situation.Proactively engaging patients telephonically.Ability to quickly build rapport and relate with patients over the phone.Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.Excellent communication, organizational and prioritization skillsAttention to detail.Ability to learn new processes and implement them quickly.Results-oriented with a positive outlook.A clear focus on high quality.Proficient in Microsoft Office particularly Excel, Word, and Outlook.Prior customer service experience / outbound call experience.
Experience/ Education:
Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB/NHA required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
Years of Experience: 1 years' experience as a Pharmacy Technician or related experience
Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License required
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read LessPreferred candidate locations: NYC or Boston
Compensation range: 110k-120k + bonus
The Corporate Strategy team was established in 2021 to partner directly with the Executive Leadership Team in advancing Shields' strategic priorities, including growth initiatives, operational improvement efforts, business development opportunities, and new business innovation. Team members gain exposure across all aspects of the organization and are uniquely positioned to develop into operational or functional leaders or to lead new growth initiatives across the business.
The Corporate Strategy team works closely with Strategic Operations, with a particular focus on supporting critical internal functions, strategic partnerships, and new product and service launches.
This role serves as a strategic and operational partner to the Centralized Operations leadership team, helping drive performance across one of the largest and most impactful functions within the organization. The individual will lead high-priority initiatives, develop data-driven insights, support business planning and forecasting activities, and help execute key strategic priorities.
This is a unique opportunity for top-performing professionals from investment banking, private equity, management consulting, corporate development, or strategic finance backgrounds who are looking to transition into an operating role. Rather than advising from the sidelines, you'll work directly with executive and operational leaders to influence strategy, drive execution, and deliver measurable business results.
With broad exposure to enterprise strategy, operational excellence, growth initiatives, and executive decision-making, this role provides an accelerated path to leadership while offering the opportunity to make a meaningful impact within a rapidly growing healthcare organization.
Key ResponsibilitiesCalifornia residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com. Read Less