Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by ManagementQUALIFICATIONS:
Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferredSALARY & BENEFITS:
$19-20/hourMedical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessShield HealthCare is looking for a Marketing Summer Intern in our Valencia, CA corporate office to support the product management team by researching, collecting, organizing, maintaining, and updating product data and attributes to ensure accurate items setup and management across company and parent organization ordering platforms.
This is an on-site position in Valencia, CA
JOB RESPONSIBILITIES:
Adding products to the Item Master.Updating company Item Master with adding source product descriptions, images, and attributes from manufacturer websites and other sources. Routine maintenance and auditing of company Item Master for accuracy of products.Identify gaps and inaccuracies in product descriptions, images, and attributes.Categorization of products in Item Master.Maintain product brands by identifying brands missing from company picklist and partnering with IT for requests. Maintain and updates product attributes on the Partnership Program website, ensuring data accuracy, consistency, and alignment with product-specific requirements.Adding and editing item notes to Item Master to reflect most recent changes to evergreen enteral crosswalk including which are direct and which are indirect substitutes.QUALIFICATIONS:
Currently enrolled in an accredited college or university pursuing a degree in business administration, communications, marketing, healthcare administration, health sciences, or a related field. Proficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams). Strong analytical, organizational, and problem‑solving skills.Ability to interpret data and identify inconsistencies.Strong written and verbal communication abilities.Strong organizational skills with the ability to manage multiple priorities and respond to changing business needs.SALARY:
$18.47/hour Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Carrollton, TX.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by ManagementQUALIFICATIONS:
Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferredSALARY & BENEFITS:
$19-20/hourMedical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Customer Service Representative in our Santa Fe springs, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Santa Fe Springs, CA.
JOB RESPONSIBILITIES:
Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers Enter orders into computer system in timely manner Attend to walk in customers Process authorizations and support documentation Process support and sales incidents to maintain customer satisfaction levels Resolve customer complaints Upsell and cross-sell to meet customer needsQUALIFICATIONS:
2+ years customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Bilingual English/Spanish preferredSALARY & BENEFITS:
$20-21/hour Medical, Dental, and Vision401(k) with Company Match Sick and Vacation Days Flexible Spending Account Life & Disability Insurance Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Territory Sales Representative in the Fort Worth, TX area. As a Territory Sales Representative, you will focus on prospecting, business development, cold-calling and building long-term partnerships with your referral sources. Our Territory Sales Representatives are responsible for building strong relationships with all staff at hospitals, physician offices, skilled nursing facilities, rehabilitation facilities, and Social Services.
JOB RESPONSIBILITIES:
Maintain and grow the profitability of assigned accounts and resolve customer service issues in accounts Plan and implement weekly sales activities and account sales strategies while maximizing revenue potential in key accounts Make minimum monthly sales calls and meet new business quotas Demonstrate products and services at in-services in key accounts and trade shows Present contracts in targeted accounts using corporate pricing strategiesQUALIFICATIONS:
Minimum of 3 years of B2B outside sales experience with a proven track record of sales achievement Bachelor's Degree Proven track record of developing new accounts Strong work ethic and coachable attitude Ability to sell a service, promote a product line and provide superior customer service Ability to navigate within a CRM tool and proficiency in Outlook, Word, Excel, PowerPoint and iOS devicesSALARY & BENEFITS:
Base Salary $70k - $90k plus Monthly Commission Monthly Car Allowance plus mileage reimbursement program Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Reimbursement Program Specialist in Valencia, CA responsible for implementing internal processes and controls that ensure compliance with new and existing regulatory requirements for the distribution of durable and disposable medical equipment and supplies. The Reimbursement Programs Specialist ensures the organization is paid correctly, reduces claim denials, and helps patients access needed medical supplies. This role requires accurate and current knowledge of medical reimbursement rules, insurance policy changes, and various medical compliance regulations.
This position is on-site in Valencia, CA.
JOB RESPONSIBILITIES:
Partners with healthcare providers, government and advocacy agencies assigned to ensure proper program coverage and complianceEffectively maintains and communicates current company policies, procedures, and practices to ensure all departments have accurate, relevant information related to reimbursement programsMonitors regulatory agency policy changes to include research and communication of findings to internal stakeholdersAssists in managing reimbursement related issues and policies/procedures, communicating trends and suggesting corrective actions to leadershipActs as a resource to the organization for payer knowledge and supportPartners with internal departments to ensure customer orders are shipped and billed without reimbursement issuesMay act as a liaison between insurance companies, healthcare providers, and customersAdditional projects supporting the reimbursement programs as assigned by the department leaderQUALIFICATIONS:
3+ years working in a Reimbursement Programs position with knowledge of medical billing/coding and insurance reimbursement processesBachelor’s degree in healthcare administration, public health, business, organizational management, or equivalent experience in healthcare compliance Proficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams)A thorough understanding of HIPAA regulations, requirements, and guidelines, familiar with the privacy and security rules and how they apply to healthcareAbility to read, analyze, and interpret technical journals, legal documents, medical terminology, and complex documentsSkilled in fostering collaborative relationships across internal teams and with external partnersExcellent written and verbal communication skillsStrong organizational skills, with extreme attention to details, the ability to manage multiple priorities, projects, respond to changing business needs, and meet critical deadlinesStrong analytical and problem-solving skillsPay & BENEFITS:
$23-27/ hourMedical, Dental, and Vision 401(k) with Company Match Sick and Vacation Days Flexible Spending Account Life & Disability Insurance Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a 6-Month Regulatory Affairs Intern in Valencia, CA responsible for assisting with acquiring and maintaining state facilities and individual registrations, documenting and tracking Federal and State regulations to ensure adherence to the organizations’ ongoing compliance. This role will also support alignment with the parent organizations regulatory compliance program.
This position is on-site in Valencia, CA.
JOB RESPONSIBILITIES:
Process annual facility and individual license renewalsRegister new employees for CAMP certification Obtain new CA individual HMDR permitsResearch/create/maintain Pharmacy Regulations Tracking ReportConduct research, compile data and create and/or maintain reportsAssist documenting supplier qualification processPrepare manufacturer product recall documentation filesPartners with internal departments and the parent organization to support regulatory compliance programsQUALIFICATIONS:
Currently enrolled in an accredited college or university pursuing a degree in business administration, regulatory affairs, legal studies, health policy, healthcare administration, or a related fieldPrevious experience in a regulatory role is a plus but not requiredProficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams)Good analytical, planning, organizational, and problem-solving skillsGood written and verbal communication, with the ability to present and communicate to leadershipGood organizational skills with the ability to manage multiple priorities and respond to changing business needsSALARY:
$18.47/ hourCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessShield HealthCare is looking for a Registered Dietitian Sales Representative, who will play a vital role in providing a great patient and customer experience that will result in the continued growth of our Enteral Nutrition Support Program in the Inland Empire, CA area.
JOB RESPONSIBILITIES:
As part of the sales team, promote the enteral feeding program and maximize enteral sales in an assigned territory (including hospitals and outpatient doctor offices). As a subject matter expert, provide recommendations, develop, test and implement nutrition education tools to be used in the field Work with Sales and Marketing teams to increase Enteral business Conduct enteral feeding pump education. Review clinical documentation to determine if patients qualify for Medicare coverage.Work on outreach efforts to increase community knowledge of the SHC Enteral program Participate in community events and health fairsQUALIFICATIONS:
Current Registered Dietitian licensure Minimum 2 years’ experience as a Registered Dietitian Excellent communication and interpersonal skills Ability to travel within your assigned territory, and to company meetings. Valid Drivers License Ability to sell a service and promote a product line Experience with enteral patients, pediatric enteral experience preferred Bilingual English/Spanish preferredSALARY & BENEFITS:
Base pay plus of $62-90k plus monthly commission and car allowanceMedical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceEmployee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Cash Application Specialist responsible for the timely and accurate processing of payments and denials/remarks for medical claims. The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Process electronic payments and denials from third-party insurance carriers and manage rejectionsAccurately post manual payments and insurance denials/remarks as neededResearch payment posting issues related to EDI transmissions, clearing house processing, system processing, payer errors, etc. Research payments received without backupInform management of trends in payment posting issuesEnsure that all payments and denials are posted in a timely mannerArchive and/or file all back up dataProperly resolve all unapplied and overapplied cashRemains updated on company policies and proceduresComplete work reports and projects as assigned by managementEnsure appropriate follow-up and timely completion of assignmentsQUALIFICATIONS:
Accounts receivable and cash application experience preferredFamiliarity with various medical insurance payer guidelines/billing requirements preferredProficiency in Microsoft Office with experience working in Microsoft ExcelMinimum typing of 45 WPM and ability to operate the 10-key pad by touchMust be detail oriented, thorough, accurate, and organizedProven ability to research and solve problemsGood written and verbal communication skillsSALARY & BENEFITS:
$19.50/hourMedical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read LessSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Senior RPGLE Programmer for our Valencia, CA corporate office. The Senior RPGLE Programmer designs, develops, and supports Shield’s IBMi order-to-cash system. Collaborates with IT and business stakeholders to deliver reliable, scalable solutions. Converts use case specifications and problem statements to computer code. Provides Tier 3 Help Desk support to identify root causes and resolve problems. Shares oversight of night batch processing on a rotational basis.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Supports production systems, troubleshoots issues, and optimizes performance. Builds integrations with internal and external systems.Participates in code reviews, testing, and deployment processes.Creates and maintains DB2/400 database structures.Documents technical designs and system workflows.Collaborates with cross‑functional teams to deliver business solutions.Consults with IT management, PMO personnel, peers, and business customers to gather necessary information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and interfaces with other systems in support of solution design. Designs and/or writes program specifications with little to no supervision.Compiles code into programs and corrects errors detected during the compile process.Creates test transactions and runs tests to identify errors. Analyzes code to find causes of errors and revises programs.Confirms programs meet specifications.Writes and maintains documentation of changes to computer code, programs, and specifications.Designs and codes layouts for onscreen user interfaces, printed outputs and interfaces with other systems.Reviews user and technical documentation written by others to confirm consistency with program operations.Provides technical assistance by responding to inquiries regarding errors, problems or questions with programs.Revises program for corrections, enhancements or system environment changes.Train end-users or technical support staff to use and support program.Coordinates with other programmers about program revisions.Performs Programmer of Week (POW) duties.Manages vendors and/or performs AS400 System Administrator functions. Opens & manages tickets with IBM and/or vendors to perform upgrades or resolve incidents / problems.QUALIFICATIONS:
Minimum 7-15 years of IBM I / AS400 development experience.Strong RPGLE, SQL, and DB2/400 skills and experience with ILE concepts and modular programming.Superb knowledge of the AS400 operating system and commands.AS400 Administrator experience a plus.Experience with Turnover Release Management a plus.Experience with Mimix DR a plus.Development experience with C# and/or .net a plus.Excellent project management experience.Excellent verbal and written communications skills.BS/BA Degree in CS or Business preferred.Experience with order creation to cash application solutions in a D2C environment a plus.SALARY & BENEFITS:
$125,000-$145,000 annuallyMedical, Dental, and Vision401(k) with Company Match Sick and Vacation Days Flexible Spending Account Life & Disability Insurance Education AssistanceEmployee Referral ProgramCareer-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Read Less