General Summary
The Information Technology (IT) Manager ensures reliable delivery of IT services-spanning networks, end-user computing, mobility, collaboration, identity and access, business applications, data and analytics, cloud platforms, and field technologies-in compliance with security standards and governance established by Quanta Headquarters IT and Sherman + Reilly (S+R). They will help define and lead the execution of an IT strategy that includes Artificial Intelligence (AI) adoption, advancing the company's business strategy while aligning with Quanta's IT standards and strategic guidance.
The IT Manager works with business stakeholders to understand requirements and advise on IT, Operational Technology (OT), and AI solutions that directly address business challenges through off-the-shelf products, custom development, or AI-enabled automation. They develop strategic direction with Management Team input on applications, system and data integration, workstation and mobility standards, and network infrastructure deployments. This role involves localizing IT controls as needed and enforcing additional controls and policies based on contractual or regulatory requirements. The Manager assists in integrating the business into the Headquarters IT environment, develops and enforces procedures for application support and IT operations (network and service desk), and functions as the point of contact for all audit requests from corporate and external auditors. They supervise junior staff and external consultants to ensure timeline and deliverable requirements are met.
The ideal candidate demonstrates the ability to work at all levels of the organization to meet business needs while fostering a culture of ownership, collaboration, and creativity. They mentor and develop the IT team to effectively manage the environment and mitigate risks.
Department Leadership & Scope
Responsible for all areas of the IT department, including applications support, infrastructure, security, networking, and audit compliance.Strategy & Business Partnership
Develop partnerships with S+R leadership and key business stakeholders to create an IT strategy and roadmap aligned with S+R's business objectives and cost targets.Engage with finance, operations, engineering, manufacturing leaders, and other key departments to gather and discuss requirements, specifications, costs, and timelines.Design and steward technology choices and enterprise architecture to balance business needs with total cost of ownership.Service Delivery & Operations (End-User, Service Desk, Network)
Ensure administration, service desk, network operations, and business applications are efficiently managed.Provide direct end-user support (Tier 1-2), including device setup, password resets, application troubleshooting, and VPN/MFA issues.Develop, organize, and maintain an Information Technology Service Management (ITSM) framework for S+R.Plan, organize, direct, control, and evaluate IT department operations to ensure the department is structured and operating efficiently to support business needs.Lead the team to triage and restore service across end-user, mobile, network, and server platforms when needed, following runbooks, meeting incident SLAs, and escalating to vendors as required.Provide orientation to new users of existing technology.Maintain current and accurate inventory of technology hardware, software, and resources.Troubleshoot all technology issues and maintain logs of required repairs and maintenance.Install workstations, connect and set up hardware, load required software, and provide network accounts and passwords as needed.Oversee and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages.Provide orientation and training to new users and offer individual training and support upon request.Infrastructure & Connectivity (Networks, Voice, Shared Services)
Provide local technical support for connectivity of systems, network requirements, VoIP, and other shared services, coordinating with Headquarters IT as needed.Advise business leaders on solution options and timing in alignment with Headquarters IT roadmaps and shared services.Business Applications & Databases
Own and steward enterprise applications, data, and integration architectures spanning both on-premises and cloud-based systems.Manage the full lifecycle of all S+R business applications, data stores, and integrations-including selection, implementation, enhancements, adoption, renewals and true-ups, and decommissioning.Evaluate and implement application and AI/ML solutions and updates that align with business and manufacturing objectives.Maintain awareness of emerging technologies and platforms, especially AI, cloud, and mobile-first solutions.Provide architectural guidance and governance for application development initiatives, including integration with existing systems and data sources.Lead pilot programs and proofs of concept for AI/ML use cases such as predictive maintenance, demand forecasting, supplier risk assessment, and quality analytics.Provide, manage, and oversee production support across ERP, business applications, manufacturing software, databases, and integrations; coordinate with support vendors to resolve complex issues.Oversee core applications including SAP ByDesign (Procurement and ERP), SolidWorks (Engineering Design), Product Data Management (PDM), Paylocity, Microsoft 365/SharePoint, and Power BI.Design, own, and oversee execution of S+R's data, analytics, and reporting strategy using tools appropriate to S+R and aligned with Quanta's IT central services where appropriate.Operations Governance & Procedures, Including Compliance & Security Alignment with Headquarters IT
Implement policies and procedures for managing computer systems operations based on corporate guidelines and control frameworks.Provide direction and lead the team to comply with corporate technology guidelines, cybersecurity policies, control frameworks, standards, and processes.Ensure compliance with computer use policies and license agreements.Maintain documentation for all operating procedures, system changes, and logs to meet SOX requirements.Ensure compliance with contractual requirements typically based on ISO 27001, COBIT, NIST 800-53, and other standards as guided by Quanta Corporate IT.Monitor security of all technology and collaborate with the corporate security team as needed.Enforce identity and access operations (joiner-mover-leaver SLAs, SSO/MFA coverage, periodic access reviews) in alignment with Headquarters IT.People, Vendors & Budget
Hire and manage information systems personnel and contractors to operate and administer computer and telecommunications networks and information systems.Manage IT department budgets and expenditures.Manage vendor partnerships as needed.Corporate Liaison & Communications
Function as the primary contact for the company in Quanta Services IT meetings and communications.Participate in scheduled meetings with various Headquarters IT departments to discuss status and concerns.Professional Development
Keep up to date with shared services (including applications) offered by Quanta Headquarters IT and provide advice and guidance to the business regarding information technology user needs for off-the-shelf, custom development, and data integration solutions.Develop knowledge about hardware and software managed by the company.Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, benchmarking best practices, and participating in professional societies.PI2816bb9ed5-
Read LessThe Service Team Supervisor plays a critical role within Sherman + Reilly's Service team and the broader organization. This role requires strong technical expertise, exceptional customer service, and the ability to work independently and collaboratively. The Supervisor will manage service operations, oversee maintenance and inspections, and ensure effective communication across departments to deliver high-quality service to customers. This position requires a deep understanding of mechanical and electrical systems, customer service excellence, and operational efficiency.
Operational Oversight & Process Improvement:
Coordinate and oversee service department activities, ensuring seamless operations and customer satisfaction.Track, compile, and report on service department metrics.Help enhance existing products, solutions, and technology to improve customer service processes and service offerings.Work cross-functionally to align service efforts with the company's Mission, Vision, and Strategy.Assist in the development and implementation of safety programs related to equipment operation and maintenance.Customer Service & Support:
Serve as the primary point of contact for customer inquiries regarding service issues, providing timely solutions and information through various channels (phone, email, online chat, in-person).Act as the "voice of the customer," advocating for necessary actions to resolve service and technical problems.Provide equipment training to customers, ensuring they understand the proper and safe use of equipment.Proactively identify potential customer issues and address them to maintain customer satisfaction and strong relationships.Follow up with customers post-service to ensure proper functionality and to resolve any outstanding concerns.Equipment Maintenance & Inventory Management:
Ensure the safe and reliable operation of fleet equipment by performing inspections and overseeing regular maintenance and preventive maintenance.Conduct on-site equipment maintenance and updates.Manage equipment records in SAP, ensuring accurate inventory levels and proper maintenance tracking.Oversee the ordering and receiving of parts, ensuring equipment availability and the accuracy of inventory audits.Team Leadership & Collaboration:
Supervise and guide the Service Techs, ensuring effective communication and alignment with other departments.Collaborate with Service and Sales teams to manage the workorder module in SAP, maintaining accurate customer service records.Coordinate and oversee travel arrangements for remote service techs as required.Participate in team meetings and contribute to process improvement initiatives.Additional Responsibilities:
Assist with troubleshooting and repairing mechanical and electrical issues and electrical systems.Ensure adherence to company safety policies and procedures.Perform other duties as assigned by management.Qualifications
Prior experience with SAP and scheduling software a plus.Strong understanding of electrical and hydraulic systems and troubleshooting.Excellent customer service skills, with the ability to build and maintain strong customer relationships.Ability to read and interpret schematics.Previous experience as a service technician or mechanic is required.Ability to handle multiple assignments and meet deadlines effectively.Ability to work independently as well as part of a team.Excellent written and verbal communication skills.Ability to solve practical problems, including handling irate customers effectively.Ability to pass a DOT test and meet physical requirements, including lifting and driving a forklift.Must be able to lift up to 50 pounds and use tools for equipment maintenance and repairs.Travel to customer sites is required.PI0a9dc3787e4d-9242
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