ABOUT THE ROLE
Step up into a leadership role at one of Central Florida's most visited destinations. As a Shift Lead, you are responsible for coordinating the Garage Service Personnel (GSPs) within your assigned garage on every shift, ensuring seamless traffic flow, consistent guest service, and strict adherence to District standards. One Shift Lead is required in every garage on every shift.
Key Responsibilities
› Coordinate and direct GSP team members within your assigned garage throughout the shift
› Serve as the primary operational point of contact within the garage
› Monitor overall traffic flow and make real-time adjustments to manage congestion
› Ensure all GSPs are on station, performing duties correctly, and meeting service standards
› Assist with guest escalations and complex service situations
› Report operational issues, safety concerns, and incidents to the on-site Supervisor
› Support emergency response procedures and coordinate team response
› Ensure all barriers, cones, and equipment are properly deployed and maintained
› Cover GSP duties as needed to maintain adequate coverage on the floor
› Complete required documentation and shift reports accurately and on time
Minimum Requirements
› Prior experience in parking operations, traffic management, or a supervisory/lead role preferred
› Must be MOT/TTC certified
› Demonstrated ability to lead a team in a fast-paced, guest-facing environment
› Strong communication and decision-making skills
› Ability to remain calm and effective in high-pressure or emergency situations
› Valid Florida Class D Driver's License
Work Environment
Multi-level parking garage environment — both indoor and outdoor. Leads must be mobile throughout the garage during their shift, operating golf carts and company vehicles as needed. Exposure to vehicle traffic, exhaust fumes, outdoor weather, and varying noise levels.
Shifts: AM shift 8:00 AM – 4:45 PM | PM shift 3:15/3:45 PM – 12:00/12:30 AM
Schedule: 7 days per week — weekend availability required
Company DescriptionShergroup USA LLC is a professional security services provider specializing in both armed and unarmed security solutions. The company is committed to delivering reliable, high-quality protection services across a range of sectors, including schools, commercial properties, and community facilities. With a strong focus on training, compliance, and customer service, Shergroup ensures a safe and secure environment for clients and the communities they serve.Company DescriptionShergroup USA LLC is a professional security services provider specializing in both armed and unarmed security solutions. The company is committed to delivering reliable, high-quality protection services across a range of sectors, including schools, commercial properties, and community facilities. With a strong focus on training, compliance, and customer service, Shergroup ensures a safe and secure environment for clients and the communities they serve. Read LessWe are looking to recruit professional and reliable Event Security Officers to staff a high-end property in our growing portfolio of assignments.
Shift: Tuesday May 5 – 4:00PM – 8:00PM
Qualifications:
• Strong customer service skills to interact with clients and their staff
• Must have valid Florida State D License and G License – which must be presented prior to interview
• Must have 3 Years + of strong security officer experience
• Be willing to use technology as part of role
• Be able to write detailed Daily Activity and Incident Reports
• Must be physically fit as the role involves on foot patrol duties
• Must come to site in clean and smart uniform and be well groomed
Responsibilities:
• Read and implement post orders for the site in question
• Carry a smartphone to link to Shergroup systems
• Monitor premises to prevent trespass, theft, violence, or infractions of rules
• Thoroughly examine doors, windows, and gates to ensure proper function, safety and security
• Warn violators of premises rules and regulations
• Complete well structured Daily Activity Reports
• Prepare Incident Reports on persons engaging in suspicious or criminal acts or other activities which fall within this category
• Follow reporting procedures to local law enforcement
• Report any facility issues
• Request emergency personnel for high-risk situations
Company DescriptionShergroup USA LLC is a professional security services provider specializing in both armed and unarmed security solutions. The company is committed to delivering reliable, high-quality protection services across a range of sectors, including schools, commercial properties, and community facilities. With a strong focus on training, compliance, and customer service, Shergroup ensures a safe and secure environment for clients and the communities they serve.Company DescriptionShergroup USA LLC is a professional security services provider specializing in both armed and unarmed security solutions. The company is committed to delivering reliable, high-quality protection services across a range of sectors, including schools, commercial properties, and community facilities. With a strong focus on training, compliance, and customer service, Shergroup ensures a safe and secure environment for clients and the communities they serve. Read Less