Job DescriptionJob Description
At Shawn Capelle Agency, Inc., excellence is our standard. Led by a 17-year consecutive All-American award winner, we set the benchmark for performance, professionalism, and client service. Our name is trusted throughout the community, giving our team instant credibility. We pride ourselves on a client-first culture that emphasizes service after the sale, ensuring lasting relationships and a sense of purpose in every interaction. With mentorship, hands-on training, and the tools to succeed, we create an environment where high performers can thrive.
We are seeking a driven and detail-oriented Insurance Customer Service Representative to join our award-winning team. In this role, you will work closely with clients to assess their needs, provide tailored solutions, and deliver exceptional service at every stage.
Base hourly pay: $22-$32 based on experienceMonday-Friday schedule with evenings and weekends offFlexible work scheduling, we're a Family First AgencyPaid time off and retirement planLife insurance benefitsCareer growth opportunities
If you are ready to make a meaningful impact while building a rewarding career, apply today!
BenefitsHourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Weekends Off
ResponsibilitiesEvaluate clients personal, family, or business risksIdentify coverage gaps and potential financial vulnerabilitiesRecommend policies that fit each clients needs and budget, and look for opportunities to cross-sell/upsell Clearly explain policy benefits, limits, and exclusionsGuide clients through the claims process with professionalism and care
RequirementsAbility to assess risk and conduct needs analysesProficiency in explaining complex concepts clearlyHigh integrity, resilience, and self-motivationProblem-solving skills and adaptabilityInsurance license required
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