Job Title: Customer Service Representative
Duration: 12 months contract (with possibilities of extension)
Location: New Century, KS 66031 (Onsite)
Description:
We are seeking a detail-oriented Customer Service Representative with strong communication and problem-solving skills to manage customer orders, resolve issues, and ensure a smooth order-to-delivery process. The ideal candidate will collaborate cross-functionally and maintain high customer satisfaction.
Responsibilities:
Process and confirm customer orders accurately, ensuring product availability, pricing, and delivery timelinesCoordinate with Supply Chain, Production, Quality, and Logistics teams for order fulfillmentProvide customers with order updates, tracking details, and proof of deliveryHandle customer complaints, returns, and issue resolution promptlyMaintain accurate records of customer transactions and correspondenceSupport Accounts Receivable in resolving invoice disputesEnsure compliance with SOX, ISO standards, and internal policiesMonitor and update customer master data as neededRequired Qualifications:
Strong customer service and communication skillsAbility to handle multiple tasks and prioritize effectivelyExperience with order management, logistics coordination, or supply chain processesAttention to detail with strong documentation skillsProficiency in MS Office and ERP/CRM systems preferredCompany DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.Employee Group : Part Time
Shift: 2nd Shift, 3:30 PM to 11:30 PM
Hours Level - US : 20-34 hours/week
** Kindly Do Not Report without appoinmnet**
• Contributes to the highest goods availability for customers by the correct and on-time execution of the
assigned store goods flow tasks.
• Effectively performs the store goods flow operation in the assigned area, using the available systems and
tools that support an efficient goods flow process and data integrity.
• Works according to inventory routines in order to maximize stock accuracy to achieve the best product
availability for the customer.
• Commits to all health, safety and security rules and requirements within the area of responsibility, and
actively helps colleagues to prevent any incidents involving co-workers, customers, equipment, building, and products.
• Contributes to the agreed goals of the action plan in the daily work by being involved in the goal-setting
process.
• Contributes to optimized goods flow operations within the assigned goods flow process by working in a lean,
simple and cost-conscious way using and sharing good examples.
• Shares knowledge and skills to support colleagues in the department and other areas of the store.
Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
