Operations Director, Custom Residential Construction The Operations Director, Custom Residential Construction, serves as the business leader for Sevan's residential construction practice throughout Los Angeles County. This individual is responsible for leading and growing a profitable business unit focused on high-end custom homes, luxury renovations, and architect-driven residential projects. The role combines entrepreneurial business development, operational excellence, and exceptional client service. Acting as both a market leader and operations executive, the Operations Director develops relationships with homeowners, architects, designers, owner's representatives, consultants, and trade partners while ensuring projects are delivered safely, on schedule, within budget, and to the highest quality standards. Success is measured by profitable growth, client satisfaction, repeat business, employee development, and Sevan's reputation within the Southern California luxury residential market. Strategy Executes and contributes to business strategy for the Residential Construction Services business unit. Develops annual growth plans, operating procedures, staffing strategies, and market initiatives that support long-term profitability and sustainable growth. People Leads recruitment, hiring, coaching, performance management, succession planning, and retention for project teams. Creates a culture centered on accountability, craftsmanship, collaboration, and exceptional client service. Operations Provides executive oversight of all custom residential projects from pursuit through warranty. Aligns resources, schedules, procurement, permitting, and project controls to consistently deliver exceptional homes and white-glove client experiences. Client Satisfaction Serves as the executive relationship manager for key clients. Builds trust through proactive communication, discretion, responsiveness, and personalized service while creating repeat clients and referral opportunities. Finance Owns full P
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